Santika Pandegiling

Recent Reviews: 395

• User:Ricky S

  Trip type: Family

  Great hotel

  21 Aug 2026

  We booked a deluxe king room and a twin room via Agoda. We requested connecting rooms and, if possible, a complimentary birthday treat for our child. The staff welcomed us warmly and had the connecting rooms ready. Our children were delighted to find that the hotel had prepared a complimentary birthday cake and balloons. The rooms were clean and comfortable. Thank you, Hotel Santika Pandegiling and Ms. Dinda Santika Pandegiling, General Manager at Hotel Santika Pandegiling Surabaya, responded to this review Kepada Bapak/Ibu 631rickys,Salam hangat dari Hotel Santika Pandegiling Surabaya.Terima kasih telah memilih Hotel Santika Pandegiling Surabaya sebagai tempat menginap dan telah meluangkan waktu untuk membagikan pengalaman positif Bapak/Ibu.Kami sangat senang mengetahui bahwa Bapak/Ibu merasa puas dengan kenyamanan dan kebersihan kamar, serta pelayanan yang kami berikan. Kami juga turut bahagia dapat membantu memenuhi permintaan connecting room dan memberikan kejutan sederhana berupa kue ulang tahun serta balon untuk buah hati Bapak/Ibu.Apresiasi Bapak/Ibu kepada Ms. Dinda dan seluruh tim tentunya menjadi motivasi bagi kami untuk terus memberikan pelayanan terbaik dan menghadirkan pengalaman menginap yang berkesan bagi setiap tamu.Terima kasih atas kepercayaan Bapak/Ibu kepada Hotel Santika Pandegiling Surabaya. Kami berharap dapat kembali menyambut Bapak/Ibu dan keluarga pada kunjungan berikutnya.Salam hangat,Bambang DariyonoGeneral ManagerHotel Santika Pandegiling Surabaya

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• User:Windriyo Andjar L

  Trip type: Business

  Business trip

  07 Jul 2026

  Good place for staying and always use Santika group for business Santika Pandegiling, General Manager at Hotel Santika Pandegiling Surabaya, responded to this review Dear Windriyoandjarl,Warm greetings from Hotel Santika Pandegiling Surabaya,Thank you for taking the time to share your review and for choosing Hotel Santika Pandegiling Surabaya during your business trip.We are delighted to know that you had a pleasant stay and that you continue to trust Santika Group for your business travel needs. Your kind words and positive feedback are truly appreciated and serve as great motivation for our entire team to continuously provide excellent service and create a comfortable, memorable experience for all our guests.Once again, thank you for your support and trust. We look forward to welcoming you back to Hotel Santika Pandegiling Surabaya on your next visit.Warm Regards,Renaldi SoeriawidjajaGeneral ManagerHotel Santika Pandegiling Surabaya

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• User:Wander63454359555

  Trip type: Family

  Best Staff

  24 Jun 2026

  Had a wonderful stay at this hotel! The staff were incredibly friendly, spacious rooms and spotless, but the breakfast selection could be improved.Thank you to kak virgo and dinda for the birthday cake. Overall highly recommended!" Santika Pandegiling, General Manager at Hotel Santika Pandegiling Surabaya, responded to this review Kepada Bapak/Ibu Wander63454359555,Salam hangat dari Hotel Santika Pandegiling Surabaya,Terima kasih telah meluangkan waktu untuk membagikan pengalaman menginap Bapak/Ibu di Hotel Santika Pandegiling Surabaya.Kami sangat senang mengetahui bahwa Bapak/Ibu menikmati pengalaman menginap bersama kami serta merasa puas dengan keramahan pelayanan, kondisi kamar yang luas dan bersih, serta perhatian yang kami berikan selama momen spesial Bapak/Ibu. Ulasan positif yang Bapak/Ibu sampaikan merupakan motivasi bagi seluruh tim kami untuk terus memberikan pelayanan terbaik.Di sisi lain, kami juga berterima kasih atas masukan mengenai variasi menu sarapan. Saran tersebut sangat kami hargai dan akan menjadi bahan evaluasi bagi tim kami untuk terus meningkatkan kualitas serta pilihan hidangan yang kami sajikan.Terima kasih atas rekomendasi dan kepercayaan yang telah diberikan kepada Hotel Santika Pandegiling Surabaya. Kami berharap dapat kembali menyambut Bapak/Ibu pada kunjungan berikutnya dan memberikan pengalaman menginap yang lebih baik lagi.Salam Hangat,Renaldi SoeriawidjajaGeneral ManagerHotel Santika Pandegiling Surabaya

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• User:Climber07828634162

  Trip type: Family

  More Than Just a Hotel Stay – Thank You, Mas Imam & Mas Ferry!

  10 Jun 2026

  More Than Just a Hotel Stay – Thank You, Mas Imam & Mas Ferry!I had a truly wonderful stay at Hotel Santika Pandegiling Surabaya. The hotel is comfortable, clean, and conveniently located. Most importantly, the hospitality provided by the entire team was exceptional.I would especially like to express my sincere appreciation to Mr. Imam from the Sales & Marketing team and Mr. Ferry, the Front Office Manager, for going above and beyond during my stay in Surabaya. From the very beginning, the booking process was handled quickly and efficiently, making everything smooth and hassle-free.They were always willing to assist and share valuable recommendations, from delicious local restaurants to must-visit places in Surabaya. Their kindness, attentiveness, and genuine care made my trip even more memorable and enjoyable.It is people like them who truly make a difference and turn a simple hotel stay into a meaningful experience. Thank you for making me feel so welcomed and well taken care of throughout my time in Surabaya.I highly recommend Hotel Santika Pandegiling Surabaya to anyone visiting the city, and I would definitely love to stay here again in the future.Once again, thank you, Mr. Imam and Mr. Ferry, for your outstanding service and warm hospitality. See you again soon! Santika Pandegiling, General Manager at Hotel Santika Pandegiling Surabaya, responded to this review Dear Climber07828634162,Warm Greetings from Hotel Santika Pandegiling Surabaya,Thank you for taking the time to share such a wonderful review of your recent stay with us.We are truly delighted to know that you had an enjoyable experience and that our comfortable accommodations, convenient location, and warm hospitality contributed to a memorable stay in Surabaya.Your kind recognition of Mr. Imam from our Sales & Marketing team and Mr. Ferry, our Front Office Manager, is greatly appreciated. We are proud to learn that their dedication, attentiveness, and personalized assistance helped make your visit smooth, enjoyable, and hassle-free. We will be sure to share your thoughtful compliments with them, as they will be delighted to know their efforts made a positive impact on your stay.It is especially rewarding to hear that our team's hospitality and local recommendations enhanced your experience and made you feel welcomed throughout your time with us. Creating meaningful and memorable experiences for our guests is always our highest priority.Thank you once again for your generous recommendation and kind words. We truly appreciate your support and look forward to welcoming you back to Hotel Santika Pandegiling Surabaya for another exceptional stay in the future.Warm Regards,Renaldi SoeriawidjajaGeneral ManagerHotel Santika Pandegiling Surabaya

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• User:Hamadi H

  Trip type: Solo travel

  Businesses

  06 Jul 2025

  Thank you for your greeting dinda, the is clean and comfortably, I really recommend this hotel to stay with famili or other Santika Pandegiling, General Manager at Hotel Santika Pandegiling Surabaya, responded to this review Kepada Bapak / Ibu 489hamadihSalam hangat dari Hotel Santika Pandegiling Surabaya,Kami ucapkan terima kasih atas tanggapan yang diberikan, tanggapan Bapak / Ibu 489hamadih, sangat membantu kami untuk pelayanan yang akan lebih baik lagi, kami senantiasa selalu memberikan pelayan sepenuh hati dan menantikan kedatangan Bapak / Ibu 489hamadih kembali. semoga Bapak / Ibu 489hamadih, beserta keluarga tercinta selalu diberikan kesehatan yang baik oleh Tuhan yang Maha EsaSalam Hangat,Renaldi Soeriawidjaja

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