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Wyndham Surabaya

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Wyndham Surabaya

locationSurabaya, Indonesia

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About Wyndham SurabayaAbout Wyndham Surabaya

location

This hotel is located in Surabaja.

facility

292 rooms are available to guests at this hotel, which includes a lift and a reception desk. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning ensures that rooms maintain just the right temperature. Extra beds can be requested. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. Other features include a telephone, a TV and WiFi (no extra charge). Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are available at the hotel. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. The hot tub in the pool area promises pure relaxation. Guests can choose from a range of leisure activities, including a gym, aerobics, a spa, a sauna and massage treatments. Evening entertainment includes live music.

meals

Dining facilities include a restaurant, a café and a bar. A fortifying breakfast is served daily.

Amenities at Wyndham Surabaya Amenities at Wyndham Surabaya

  • Facilities

    • -

      Air conditioning

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      Lobby

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      Currency Exchange

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      Conference Room

    • -

      Room Service

    • -

      Laundry Service

    • -

      Pets

    • -

      Elevator/ Lift

    • -

      Laundry

    • -

      Newspaper

    • -

      Parking

    • -

      Smoking rooms

    • -

      Wifi

  • Beauty and Spa

    • -

      Massage

    • -

      Spa

  • Business Center and Conferences

    • -

      Business Center

  • Common Area

    • -

      Reception

    • -

      Sun Deck

  • Family and Kids

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      Childcare service

  • General Services

    • -

      Concierge

    • -

      Doctor on call

    • -

      Luggage storage

    • -

      Multilingual Staff

    • -

      Wheelchair

  • Hotel Type

    • -

      Family-friendly Hotel

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Protective equipment for employees

    • -

      Protective equipment for guests

    • -

      Gym/ Fitness centre

    • -

      First-aid services

  • Meals

    • -

      Breakfast Buffet

    • -

      Bar

    • -

      Cafe

    • -

      Restaurant

  • Object Information

    • -

      Fax

  • Room Facilities

    • -

      Bathtub

    • -

      Minibar

    • -

      TV

    • -

      Fireplace

    • -

      Room service

    • -

      Slippers

    • -

      Toiletries

  • Security

    • -

      Fire extinguishers

    • -

      Security Guard

  • Shopping

    • -

      Souvenir shop

  • Sport/Entertainment

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      Indoor Pool

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      Outdoor Pool(s)

    • -

      Swimming Pool

    • -

      Sauna

    • -

      Gym

    • -

      Events

  • Transfers

    • -

      Airport Transfers

    • -

      Shuttle Service

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

142

Very Good

79

Average

28

Poor

6

Terrible

10

Recent Reviews: 265

  • User:ema p

    Trip type: Family

    Wonderful Hospitality

    rating21 Aug 2026

    An absolutely wonderful stay! The hospitality was exceptional, and the staff were incredibly friendly, warm, and helpful.A special thank you to Tasya and Ferdi for your kindness and excellent service. You both made our stay even more enjoyable and memorable. ??Truly appreciate your hospitality and will definitely be happy to come back again!

  • User:Ajit T

    Trip type: Couples

    Good VFM

    rating17 Aug 2026

    Good Hotel with good Location. Staff should learn to speak English, Language is a big problem in this hotel, more international cuisine should be added in Menu & particularly in the Breakfast

  • User:Victor H

    Trip type: Family

    Very nice hotel

    rating23 Jul 2026

    Absolutely Amazing Hospitality and Service, all staff are Amazing friendly with beautiful smiles ??

  • User:yuditha s

    Trip type: Solo travel

    Disappointing Experience Despite Strategic Location

    rating07 Mar 2026

    The hotel location is strategic and the building is large. Although it is quite an old hotel, it is still relatively clean. Unfortunately, my stay was ruined by several very disappointing experiences.First, when I asked to borrow a plate and bowl, the hotel asked for a IDR 50,000 deposit, which I have never experienced in any other hotel in Indonesia.Second, when I accidentally stained the bed sheet due to an unexpected period, I immediately called the front desk so housekeeping could handle it quickly. I waited almost 2 hours and no one came, even though I called multiple times. Later I was suddenly told via WhatsApp that I had to pay IDR 1.2 million because they claimed the stain reached the mattress. When I asked for proof, the photos only showed the mattress protector, not the mattress itself.Lastly, at 11 AM (while check-out time is 12 PM), the receptionist called asking if I wanted to extend. When I said no, they told me to call for a trolley once my luggage was ready — which honestly felt like I was being rushed out.Very disappointing experience. Not recommended. Wyndham Surabaya, Pemasaran at Wyndham Surabaya, responded to this review Dear Yudhitas2026,Thank you for taking the time to tell us about your experience at Wyndham Surabaya City Centre. We are sorry that some of your experience did not meet your expectations; please allow us to express our sincerest apologies.Your feedback is very important to us, and we are saddened to hear that you experienced issues about the deposit charge for plate and bowl which it is according to our S.O.P, the stained on our bed sheet as well as the offer from our reception to help you carry your luggage for a better check-out experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.On your next visit, we recommend you to try our newly renovated Grand Deluxe Room with many upgrade features such as wireless charging, USB A and USB C plug, universal power socket and brand new atmosphere with the brighter wallpaper and up to date head board design. If you would not mind, please do checkout our Instagram, Facebook pages, YouTube channel and TikTok (@wyndhamsurabaya) for our latest information that you might be interested in.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya

  • User:murateruna m

    Trip type:

    Great

    rating09 Feb 2026

    Spacious rooms and spacious bathrooms. The swimming pool and fitness facilities are also adequate.The parking area can accommodate many vehicles. Wyndham Surabaya, Pemasaran at Wyndham Surabaya, responded to this review Dear Murateruna,Warm greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience and recognition. We are happy to hear that you liked the experience of staying with us including the spacious room facility with bathtub inside as well as many other supporting facilities such as swimming pool with breathtaking city view as well as the gym facility with sauna and jacuzzi. On your next visit, we recommend you to enjoy our LJ's Lounge. You can sip a cup of coffee with a sweet treat of our indulgent cake while enjoying live music every Tuesday, Thursday and Saturday evening. If you would not mind, please do checkout our Instagram, Facebook pages, YouTube channel and TikTok (@wyndhamsurabaya) for our latest information that you might be interested in.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya

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