Swiss-Belhotel Tarakan

Recent Reviews: 325

• User:tim r

  Trip type: Couples

  Your best option in Tarakan

  14 Oct 2025

  Stayed for one night whilst transferring from Malaysian Sabah to Indonesian Kalimantan. It did most things pretty well. Try to get a room away from the nonstop Indonesian traffic. The rooms were a bit tired, food was ok, pool looked alright for a splash, vast breakfast - but we had a plane to catch. Very much a business hotel Herna Rey, Layanan Tamu/Resepsionis at Swiss-Belhotel Tarakan, responded to this review Dear Madam & SirWarm Greetings from Swiss-Belhotel TarakanThank you for your review. From your review, we conclude that our service is excellent.We look forward to your next business visit or vacation with us.RegardsManagement

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• User:andrew l

  Trip type: Friends getaway

  Terrible bed

  20 Feb 2025

  In general the hotel was ok, although it was slightly overpriced. The significant issue I had was the standard of bed that was provided. I travel for two months a year and stay in accommodation ranging from backpackers to five star hotels, but the bed in this hotel was by far the worst I have struck for years. It sagged permanently in the middle and meant that when i woke in the middle of the night i had a terrible headache from my curved spine. I couldn't sleep after that. My friend's bed was ok. The management are aware of the problem, and have started replacing the beds (starting in the more expensive rooms). In my mind there is no way that any hotel should have offered that bed to a guest. If you do stay there, i suggest you carefully check the standard of the bed you are being offered. Herna Rey, Layanan Tamu/Resepsionis at Swiss-Belhotel Tarakan, responded to this review Dear Pak AndrewWarmest Greeting from Swiss-Belhotel TarakanThank you for submitting your comment. We always appreciate every comment to develop better services for our guests. As previously confirmed to you that the bed has been replaced with a new one.We will check and see it in the room where you are staying. Thank you for staying. Greetings Management

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• User:maximilian1988

  Trip type: Couples

  Amazing Hotel!

  27 Jan 2025

  This excellent hotel earns a perfect 5-star rating for delivering outstanding comfort and service across all aspects of the stay.The bed deserves special emphasis for its exceptional comfort - truly worthy of multiple exclamation points! The quality of sleep it provides sets a remarkably high standard for hotel bedding comfort.Staff demonstrate exemplary friendliness, creating a welcoming atmosphere throughout the property. Their attentive service enhances the overall guest experience.The breakfast offering impresses with delicious options, providing an excellent start to each day. The quality and variety of breakfast items meet high standards for hotel dining.A particularly valuable amenity is the complimentary airport shuttle service, adding convenience for travelers. This thoughtful service removes transportation stress from arrival and departure.For anyone visiting Tarakan, Swiss-belhotel provides an exceptional combination of supreme comfort, friendly service, quality dining, and practical amenities. The outstanding bed comfort alone makes it worth booking, while the additional perks create a complete premium hotel experience. Herna Rey, Layanan Tamu/Resepsionis at Swiss-Belhotel Tarakan, responded to this review Dear Mr Maximilian Warmest Greeting from Swiss-Belhotel Tarakan Thank you for you value feedback, We are overjoyed to read your 5-star review! Thank you for your kind words and for supporting our product/service. We truly appreciate your feedback and are always striving to improve.Regard Management

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• User:Nikho K

  Trip type: Business

  Excellent service and laundry

  06 Oct 2024

  Thank you very much for Pak Mulyono and all related staff that helping and accommodate my needs and requirements according to my work environment. 3 weeks flies like a blink. Another special thumbs up for the laundry team in the hotel. Keep it up ladies and gents! Happy birthday for Swiss-bel Hotel Tarakan, thank you for everything - Room 411 Herna Rey, Layanan Tamu/Resepsionis at Swiss-Belhotel Tarakan, responded to this review Dear Bapak NikhokSalam hangat dari Swiss-Belhotel Tarakan..! Terima kasih karena sudah memilih pelayanan Swiss-Belhotel Tarakan dan karena sudah meluangkan waktu untuk memberikan rating kepada kami. Dari rating dan komentar Anda, kami menyimpulkan bahwa pelayanan kami telah memenuhi ekspektasi Anda. Ini memotivasi kami untuk terus meningkatkan pelayanan kami demi kenyamanan tamu yang menginap di Swiss-Belhotel Tarakan. Terima kasih dan kami nantikan kunjungan Bapak berikutnya di Swiss-Belhotel Tarakan. Salam hangat, Manajemen

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• User:Lindsay A

  Trip type: Business

  Friendly & great soft beds!

  30 Apr 2023

  Stayed here with a group of 24 for four nights. Great staff. Excellent breakfast. Best of all, very comfortable beds!! Well located. Ordered a boxed breakfast went leaving early by ferry which was very well done indeed. Very happy to recommend. Herna Rey, Layanan Tamu/Resepsionis at Swiss-Belhotel Tarakan, responded to this review Dear Ms Lindsay,Warmest greeting from Swiss-belhotel Tarakan!I greatly appreciated toward your valued comment and really appreciate for your feedback on the services. I have passed this toward our staff for the appreciation and they thank you for those input and reward feedback toward hospitality, breakfast and housekeeping services we provided.We are hoping your next visit to Tarakan will be a valuable one and we are keen to provide best service upon your coming visit toward Swiss-belhotel Tarakan in the future.Thank you and kind regards,Ulatun NyundaGeneral Manager

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