Somewhere along the way, since 2022 it has lost especial & unique essence.
13 Apr 2026
Swiss-belboutique YogyakartaSo, firstly:Where is Mr Eko??Yes, and odd way to begin but stay with me.First things first.My wife and I stayed here 07 April for four nights bed and breakfast. We were in room 501.Back to the odd opening. We last stayed here in 2022 and indeed I did a fulsome and glowing review at that time; my review is dated 21 July 2022; link below:https://www.tripadvisor.co.uk/ShowUserReviews-g294230-d10532260-r849006060-Swiss_belboutique_Yogyakarta-Yogyakarta_Region_Java.html I re read this before writing this latest review on Swiss-belboutique Yogyarkarta. I want to reuse a particular paragraph from that 2022 review (including my spelling and grammatical errors) ;‘..Reception, front of house - 10 out of 10; Mr Ekko, front services / front of house manager keeps this in perfect balance. If the occasion presents itself do (if his and your time permits) speak with Mr Ekko – my experience of chatting with Mr Ekko left me in know doubt: Mr Ekko is both very astute and very kind; extremely approachable and consistently efficient in his maintaining high standards both at front of house and I believe the dining area is also his responsibility…’So: All reviews I do take time and in my case lots of observations of the hotel and staff during any stay we have. I don’t write bad reviews – too complex re evidence and factual detail and mostly I don’t do them because I do a lot of research before booking. The reviews I do write generally are very good – accurate – and true reflections of our experiences.Since 2022 many things have changed but I was half hoping to find this hotel pretty much as I left it in 2022.So, you say: ‘get to the point, please!’Our stay this time was NOT bad, nor was there any truly abysmal failures by any staff nor do I have any pointed criticisms to be listed (well maybe one: THAT CONSTANT SELF PRAISING video in the lifts and in the roof top bar about the global success of this hotel group: management; PLEASE remove it immediately from all lifts and the roof top bar; it is doing the exact opposite to what you think it is doing!). No, the issue is there is no longer and sense of the ‘togetherness’ I wrote of in 2022. I am sorry but this matters to me and I suspect others. Everyone there at this hotel are going through ‘the motions’ of Indonesian hospitality which, from our Indonesian travels and friends now in this region we have established such hosts are unique for their love, their welcome and connectivity. This cannot be delivered half heartedly.It is painful to say this but this hotel has lost, somewhere along the way, since 2022, something very important – something I am very sensitive to – it has lost essence of being which was so very, very evident in 2022.Back to ‘Where is Mr Eko??; You can see from my 2022 review the centrality, in my then stay, of Mr Eko and I suspect his loss has actually affected where this hotel now finds itself: fragmented. Senior management: ask yourself, please, how this reviewer can go from such a glowing review in 2022 to this review today which in real terms is flat and disappointing and really has nothing truly to showcase.I did – being the kind of traveller, reviewer I am – track down Mr Eko at his current hotel (I won’t) name it since this review is not about that hotel, however, Mr Eko REMEMBERED me from 2022 and we had a lovely chat! In conclusion. This hotel was effective and efficient but due to my previous stay and knowledge of it, this second stay will be my last I am afraid; it has somehow lost what was once a truly winning, warming, welcoming and absorbing identity. Maybe poach back Mr Eko!? 😊
Front Office Manager, Other at Swiss-belboutique Yogyakarta, responded to this review
Dear insightpil,Thank you for choosing to stay with us again and for taking the time to share such a thoughtful, heart-to-heart reflection of your recent stay. It is truly an honor to welcome back a guest who has been with us since 2022.We have read your feedback with great care. It is disheartening to hear that we have lost that special 'essence' and sense of 'togetherness' that you so fondly remembered. We also appreciate your kind words regarding Mr. Eko; his legacy of hospitality is indeed something we hold in high regard, and we understand how much his presence meant to our guests.We are committed to finding that 'winning identity' once again, and we hope that if your travels ever bring you back to Yogyakarta, you might give us a chance to show you that the soul of Swiss-Belboutique is very much alive.warm regards,ManagementSwiss-Belboutique Yogyakarta
User:camilahlm25
Trip type: Family
Highly recommended!
11 Apr 2026
Absolutely loved my stay! The bed was so comfy, breakfast was amazing, and the staff Nana & Valen went above and beyond. Highly recommend!
Front Office Manager, Other at Swiss-belboutique Yogyakarta, responded to this review
Dear Camila,Thank you so much for your wonderful review! We’re thrilled to hear you had such a restful sleep on our comfy beds and enjoyed the breakfast. Most importantly, we will make sure to share your kind words with Nana and Valen, they will be so happy to know they made your stay extra special. We can't wait to welcome you back at Swiss-Belboutique Yogyakarta.Warm regards,ManagementSwiss-Belboutique Yogyakarta
User:Ryu M
Trip type: Family
The most comfortable hotel ever
28 Mar 2026
The food was great and the service was so nice, had a great time here thanks to shelly we had a great breakfast here
Front Office Manager, Other at Swiss-belboutique Yogyakarta, responded to this review
Kepada Tamu yang terhormat,Terima kasih banyak atas ulasan Anda!Kami sangat senang mengetahui bahwa pengalaman menginap Anda sangat memuaskan. Kami akan dengan senang hati menyambut Anda kembali pada kunjungan berikutnya di Swiss-Belboutique Yogyakarta.Salam hangat,ManagementSwiss-Belboutique Yogyakarta
User:Explore54687874322
Trip type: Family
Wonderful Stay with Excellent Service
28 Mar 2026
Great stay overall. Delicious and varied food, clean rooms, and very friendly service. Special thanks to Mba Shelly for her excellent service at the restaurant
Front Office Manager, Other at Swiss-belboutique Yogyakarta, responded to this review
Dear Valued Guest,Thank you very much for your review!We are delighted to hear that you had a pleasant stay. We look forward to welcoming you back on your next visit to Swiss-Belboutique Yogyakarta.Warm regards,ManagementSwiss-Belboutique Yogyakarta
User:Teresa D
Trip type: Family
Very clean
15 Feb 2026
Very friendly so gooooooooddddd
Front Office Manager, Other at Swiss-belboutique Yogyakarta, responded to this review
Dear Valued Guest,Thank you very much for your review!We are delighted to hear that you had a wonderful stay. We look forward to welcoming you back on your next visit to Swiss-Belboutique Yogyakarta.Warm regards,ManagementSwiss-Belboutique Yogyakarta
Yogyakarta, Yogyakarta
About Swiss-Belboutique Yogyakarta
User Rating & Reviews
13 Apr 2026
11 Apr 2026
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