Ellis Quay Apartments

Recent Reviews: 387

• User:Mogenta

  Trip type: Family

  Really enjoyed it.

  02 Nov 2025

  Stayed during a lacrosse tournament. It was great, not sure why all the negative reviews. Clean rooms, great breakfast, easy access to mall and highway. Pretty decent stay if you have a tournament at StarFire.

• User:Miguel R

  Trip type: Business

  Above and beyond

  08 May 2025

  This hotel was exceptional. Location, how clean it was, great rooms, very nice beds. The breakfast was excellent and it was fresh. The front desk team was amazing, Tracy went above and beyond to accommodate me during my stay. She was very polite, friendly and committed.

• User:INM30

  Trip type: Family

  Gtrat value great room

  14 Feb 2025

  Rooms big enough great beds great sofa that turn to be bed too as in extra also there is disk and microwave, breakfast tipical American breakfast staff friendly, there is also inside pool and parking for vehicles I loved how newly the hotel is furnished modern style Abbas Raouf, Guest Services / Front Office at Sonesta Select Seattle Renton Suites, responded to this review Thank you for your kind review! We're thrilled to hear that you enjoyed our spacious rooms, great beds, and the convenience of the sofa bed. It's wonderful to know you appreciated the modern furnishings, as well as the typical American breakfast and friendly staff. We're also glad you had a chance to relax in our indoor pool and found the parking convenient. We look forward to welcoming you back for another enjoyable stay!Abbas RaoufFront Desk Supervisor

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• User:Paula C

  Trip type: Family

  Stay away from the Sonesta Suites Renton.

  19 Jul 2024

  While the room was clean and semi okay, the management and staff were really rude, terrible and uncaring. First, the shuttle bus blocked our car in and the driver got out and went inside and didn’t come out to move the shuttle for at least a half hour so we could not move our car to park. We requested and signed on for connecting rooms they put my daughter at the opposite end of the hotel, we requested a wake up call which we were rudely told “they don’t do” and we’d have to use the alarm clock (which didn’t exist in our room). The shower sucked because there was no water pressure and you could and just the temperature easily. It was pretty expensive for the lack of services we received. Additionally it much farther from the airport and hard to find then we expected.I would NOT RECOMMEND THIS PLACE! Kayse Rush, Guest Services / Front Office at Sonesta Select Seattle Renton Suites, responded to this review Thank you for taking the time to provide us with your feedback. We sincerely apologize for the negative experience you had during your stay at our hotel. Your comments regarding the shuttle service, room allocation, wake-up call request, water pressure in the shower, and overall level of service have been duly noted.We are truly sorry that we fell short of meeting your expectations and that you encountered rudeness from our staff. This is certainly not the level of service we strive to provide to our guests. Rest assured that we will address these issues with our team to ensure they do not happen again in the future.We appreciate your feedback as it helps us identify areas for improvement. If there is anything else you would like to share or discuss further, please feel free to reach out to us directly.Once again, we apologize for any inconvenience caused during your stay and hope that you will consider giving us another chance in the future.

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• User:Globe_trotter_100

  Trip type: Solo travel

  Decent hotel but deceptive pricing

  11 May 2024

  The room I was given was fine, but on one side the neighbors were having a fight and on the other side the people had turned up the TV so their friends in Portland could hear it. I went to the front desk and asked for a different room. The woman at the desk apologized (even though the problem wasn't the hotel's fault) and immediately gave me a new room that had a better quality neighbors. That was good.The room wasn't exactly a suite, but more suite-lite. There was a section with a bed and bathroom and another section with a sofa (bed), TV, and a basic kitchen, The room was large and quiet. The air conditioning was noisy, but worked.The breakfast was OK, but pretty basic. There were two waffle-making machines, which was nice.I have two gripes though. First, there is a mandatory $17.99 fee for breakfast and parking. If a fee is mandatory, it should be included in the room price. This is simply deceptive advertising. What's next? A room price of $50 and a mandatory "bed fee" of $150 for using the bed? This kind of stuff should be illegal. They can charge whatever they want, but if it is mandatory, it should be in the price. If they want to offer optional extras, like use of the pool, that's fine, but trick pricing to fool people into thinking it is cheaper than it really is, is simply deceptive advertising and shouldn't be allowed.The second gripe is that I connected my laptop computer to the room TV using HDMI port 1 to watch a movie from the laptop on their screen. I had my own HDMI cable, which I had used at another hotel the day before. The cable is fine. I selected as input source "HDMI 1" It didn't work. I understand electronics and computers very well and nothing worked, not even rebooting both the laptop and the TV (i.e., by unplugging the modem). I called the front desk to ask how to make the HDMI work. The woman said: "What's HDMI?" Clearly that was getting me nowhere. If there is some special magic needed to make HDMI work (like hopping up and down on your left leg three times while reciting some incantation), they should have an information sheet explaining it,Otherwise, the hotel was OK. Travis Ochoa, Guest Services / Front Office at Sonesta Select Seattle Renton Suites, responded to this review Hi,Thank you so much for choosing Sonesta Renton for the most recent stay in the area. While we are disappointed we could not deliver a great experience in regards to the situation with the TV in the guest room and the deceptive advertising. We would like to try and earn your business in the future and hope we can connect. When the time is convenient, please reach me at the hotel at 425.226.4100 and ask for Travis O. Your review was in depth so we have a clear picture on what is needed on our end to work on, but if we could connect regarding your overall stay that would be fantastic.Sincerely,Travis O.

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