Bergamo Inn 21

Recent Reviews: 36

• User:Jingsy

  Trip type: Business

  Don't bother, really don't...

  14 Sept 2026

  You should be ashamed on your check in process. Total joke, I am savvy IT wise, but this is another level of horrible. Machine ate a page of my passport, took money twice and so stressful. Employ someone on minimum wage, and admit the self check in is a joke. Getting laughed at down the phone from the "help" line, never ever ever again.

• User:Neil T

  Trip type: Couples

  needs staff

  26 Aug 2026

  the location is spot on, the rooms are nice...good AC etc and all you need but the annoying stuff was a plenty ...the booking in process is a mare its very time consuming their machine kept rejecting our passport etc, if you havent got a smart phone forget it, then there are the 6 digit numbers plus hash key you need to get into the hotel every time and into your room every time both different numbers ..constantly having to look up these ..there are no staff to help. final complaint we took a room with balcony and sure enough we got a decent size balcony...no furniture so you could only stand on the thing ...a lack of thought on behalf of the hotel

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• User:AmoorSaleh

  Trip type: Business

  Modern, quiet, well-located hotel.

  06 May 2026

  Well-located hotel in Bergamo with nice rooms, a quiet atmosphere, and a large, clean bathroom. Although the building looks old from the outside, the interior is very modern. The hotel operates fully automatically, with self check-in and room access provided digitally without staff involvement.

• User:latinsoapsfever

  Trip type: Solo travel

  Terrible communication and poor management.

  20 Apr 2026

  The contact details provided are incorrect, so I had to spend a lot of time trying to track down the property just to get the check-in instructions. There is no reception or staff on site, and communication is extremely slow or nonexistent.Check-in is unnecessarily complicated, and if something goes wrong, you are completely on your own.When I arrived, the elevator was out of order and there was no prior warning. The room is on the 4th floor, so I had to carry my luggage up the stairs.To make things worse, the situation was unsafe. While going up the stairs, the cleaning staff were throwing heavy bags of linens down the staircase, which could easily have caused an accident.I also sent a message via WhatsApp asking about the elevator and never received any reply.Overall, the lack of communication, incorrect information, and safety issues make this a very frustrating experience.The only positive is that the room itself is modern, clean, and in a very good central location, but trust me, it's not worth-it.

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• User:gerganan573

  Trip type: Friends getaway

  Terrible customer service

  03 Jan 2026

  Awful customer service! Starting with the self check-in - as I booked three rooms, they somehow messed it up in their system and provided check-in details only for one room. It costed me 40 min on the phone on the day of arrival, as apparently no one attends to emails or Booking.com messages after 5pm or in the weekend, to finally get the check-in details for all three rooms. Then on the third night of our stay the heating in the whole building went off. As there is no one on site, this meant once again doing the whole phone business plus several follow ups until someone finally showed up. An hour after they fixed it. the AC and the warm water were gone again. By that time it was already 11pm and we were really not in a mood to spend another hour on the phone, so went to bed in a cold room after a cold shower. Unpleasant is an understatement! With subzero outdoor temperatures, it was a freezing night. The next morning I was on the phone once again. Eventually they finally fixed the problem, but no one ever called us proactively to provide an update, check how we were doing or apologize. On the final day of our stay, they just called to ask not to submit a negative review, because we would be compensated for all the issues we had. Surely enough, we never heard from them again, nore were we compensated in any way. So level of service really, really low. Do yourselves a favor and book somewhere else.

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