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Mercure Bergamo Centro Palazzo Dolci

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Mercure Bergamo Centro Palazzo Dolci

locationItaly, Bergamo

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About  Mercure Bergamo Centro Palazzo DolciAbout Mercure Bergamo Centro Palazzo Dolci

Location

This hotel is located in Bergamo.

Facility

The hotel has 2 lifts and features 88 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A shower, a bathtub and a bidet are included the bathrooms. A hairdryer and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, beach volleyball and golf. With windsurfing, canoeing, sailing, catamaraning, kayaking and diving available, fans of water sports will have plenty to choose from. The fitness rooms are perfect for a comprehensive workout. A spa, a sauna and massage treatments are available in the wellness area.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and gluten-free meals can be prepared on request. The hotel also offers special catering options.

 Amenities at Mercure Bergamo Centro Palazzo Dolci Amenities at Mercure Bergamo Centro Palazzo Dolci

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Car Park

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Beach Volleyball

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      Canoe

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      Catamaran

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      Cycling/Mountain Biking

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      Diving

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      Gym

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      Massage

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      Sailing

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Centre

950 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

517

Very Good

726

Average

282

Poor

92

Terrible

79

Recent Reviews: 1696

  • User:hansviktorp

    Trip type: Friends getaway

    Centrally located and clean rooms

    rating25 May 2026

    I had problems with my room so I can honestly not give it a high rating. But I can say the staff is friendly and helpful and the rooms are clean and modern.
  • User:mandy f

    Trip type: Solo travel

    Fantastic

    rating21 Apr 2026

    Location is excellent, central...buses nearby, cafes, restaurants along the street, supermarket a few minutes walk. Couldn't be more convenient
  • User:45moniqued

    Trip type: Solo travel

    Good place to stay

    rating30 Jan 2026

    Comfortable room, modern bathroom. Good breakfast, with fresh fruits, fresh bread, many choices of cheese, calcutteri, nutella, pancakes. One of two elevators was broken, resulting in quite some waiting time during peak hours.
  • User:Nicola T

    Trip type: Friends getaway

    Good hotel in central Bergamo. Breakfast room set up needs improvement

    rating04 Jan 2026

    We enjoyed our stay in this well located hotel in lower town Bergamo. The room was spacious and the beds comfortable. Reception staff were pleasant and helpful. Our experience in the breakfast room was not good. The breakfast food is fine. Lots of choice in a well stocked buffet. However the layout of the room needs to be changed and more staff should be on breakfast duty. We travelled as a group of 3 friends and stayed for 3 nights. We didn't manage to get a table together any morning. We had to clear the tables of dirty dishes ourselves. There was not enough, cups, plates, bowls each morning and we had to wait for utensils to be washed. The layout of the buffet is terrible. People queueing for tea/coffee in narrow space beside those trying to access the hot food. Breakfast staff were working hard but under pressure. Management needs to look at the set up here. Offer incentives for early breakfast, have trolley to clear tables quickly, buy more delf, have staff member to greet guests and assign a table. We would stay in this hotel again but would hope that there would be improvements to the breakfast set up.
  • User:Bletchley31

    Trip type: Couples

    Nice rooms, but experience let down by overall frontline service.

    rating12 Dec 2025

    Hotel room is large and comfortable, gentleman checking us in very pleasant. Location excellent for the lower town activities. Unfortunately there was a lot that let the overall experience down. Of 2 lifts, one was out of action the whole 3 days we were there even though the hotel was busy. The free internet was unavailable for a whole day - no explanation offered, when we enquired we were advised there was a problem . Having added on a 3rd night booking (prior to our travelling) when we went out the 3rd day we returned to the room (top floor, delays in getting lift) to find the access card had been de-activated, so had to wait several minutes trying to get a lift back down to reception. On returning to room, access to (the now restored) internet was again unavailable as unbeknown to us it had been deactivated with the original access card and the original passcode no longer worked, presumably the reception staff are not aware of this knock-on effect.On arrival at the hotel (we booked the more expensive privilege double room) there were 3 tea and 2 coffee sachets and 3 milk provided. Although later we asked for additional milk we were only allowed 2. The coffee we used on arrival was never replaced. Disappointingly the hotel only provides paper cups, which are not very practical for re-use. We did try to obtain a couple of cups at the breakfast area but were not allowed to take them out of the restaurant.There is a clear lack of communication by the staff to acknowledge known problems to make guests aware (out of order lift, internet issues, replacement access cards / internet codes). Unfortunately we found a number of the reception staff unfriendly and dismissive, which is a shame as a couple were very nice. We did try to address our concerns on-site with a manager / duty manager but were advised there wasn’t one on duty that day. Overall resulting in a poor experience of a hotel we thought was a good brand hence the rating given, however Bergamo is a very beautiful town and local staff in nearby restaurants are excellent. Enjoy.

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