Mercure Bergamo Centro Palazzo Dolci

Recent Reviews: 1712

• User:Kildress

  Trip type: Solo travel

  Very good location

  12 Sept 2026

  I had a two night stay here.The reception staff were great.There is nearby/adjacent parking (separate).The room was very comfortable.The breakfast buffet was excellent but table clearance was slow; I watched one manageress noisily (and pointlessly) rearrange tables without clearing and resetting them.The bar is attractive but poorly staffed making it quite useless.

• User:L2912UBs

  Trip type: Friends getaway

  Easy location from train

  22 Aug 2026

  Hotel location is good. Punches well above its weight in:Customer service 6 star Location 4 starRoom 4 starRoom I would’ve gone 5 if shampoo conditioner + moisturiser supplied (simple cost to hotel €2 p/day) - do better.Amazing customer service:- check-in 5 ?? - reception assistance 6 ?? ??- view - Citta Alta view from few rooms - ask when booking- room size - old hotel but modern nice inside is very large (std dbl)Reception: Valeria offered her personal umbrella to me as guest on pouring day when I asked for hotel umbrella. Mercure do better - have 5 spare for guests. It’s free advertising.The not so great:- Breakfast - it’s ok but not great. Boiled eggs are so over cooked and rubbery you could use for ping pong.- more deserts than real food.- coffee machine for Brekky - do better-Safe - requires credit card payment- seriously why Accor, why?House keeping - I had to clean the bathroom floor myself twice after each time housekeeping came, there were sticky residue drops on floor. Strange but annoying and unhygienic to walk on.Also big issue - I left on desk my personal belongings including medication and empty small water bottle I refill. Cuts down plastic waste on trip. Housekeeping threw my meds (was small but clearly a tablet in pharmacy pack foil and my bottle away. Meds are life dependent. That has left me with 1 spare. My fault for not thinking to take extra packet but then I have customs issues, dr letter etc.Housekeeping also removed the keycard from inside trigger holder on wall. I advised reception. Still awaiting duty manager response.Be warned if key to room is taken, may be mistake but there is rising theft gangs globally who pay to get a keycard & then your valuables are gone so too may be your safety if inside.This hotel has no security for lift access, easy picking.Parking you can pay next door.Overall removing my personal circumstances I’d rate this a 3-3.5 star hotel.

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• User:dianecF4171YR

  Trip type: Couples

  Great location

  03 Aug 2026

  The hotel is ideally located, within easy walking distance of the train station, restaurants, bars, and the Old Town. The room and bathroom were clean, modern, and well maintained, with housekeeping servicing the room on both days of the stay.Breakfast offered a good selection of food; however, on both mornings seating was limited as tables were often left uncleared and staff were slow to remove used plates and prepare tables for new guests. Food items at the buffet were also not replenished promptly.Despite these minor issues, I would happily stay here again if visiting the area.

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• User:JetSet_Glamour

  Trip type: Solo travel

  BGY

  28 Jun 2026

  Good location in centre between main train station and about 10 min walk to funicular to access Old Town - which is beautiful. Was upgraded to a balcony room which i did not expect and was gladly received. Only issue was i booked a double room for single use but in addition to the ample double bed there was a single bed in the middle of the room that was not required. I asked if it was possible for it to be moved but they said no but i could change rooms but would loose the balcony. Also on the last day i was given a late checkout as i am a loyalty card holder. At around 9am a maid just walker into my room even though the DND sign was displayed. She did not even knock. When i challenged her she just kept saying “check out.” I found this odd and advised reception. Room had a nice bathroom and a huge tv which i was able to watch the World Cup game on. Tea and coffee making facilities and a hairdryer. Good hotel but just a couple of minor issues as listed above.

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• User:AhmedAlblooshi

  Trip type: Solo travel

  Excellent Location for Business and Leisure

  25 Jun 2026

  I stayed at Mercure Bergamo Centro Palazzo Dolci during a business trip to Bergamo. I mainly chose this hotel because of my ALL Accor Gold membership and its excellent location close to the factory I was visiting.The location is the hotel’s strongest feature. The train station, cafés, restaurants, supermarkets, and many shops are all within walking distance, making it very easy to get around without a car. Even Città Alta, Bergamo’s famous old town, is only about a 25-minute walk away.The hotel itself is clean, quiet, and ideal for business travellers. If you’re expecting a luxury hotel with spacious rooms and lots of complimentary extras, this may not be the right choice. The rooms are functional rather than luxurious, and I recommend bringing your own personal toiletries if you’re used to hotels that provide more complimentary amenities. A supermarket is just a few minutes away, so buying anything you need is very easy.The staff deserve special recognition—they were genuinely friendly, welcoming, and always willing to help.Overall, it’s an excellent choice for business travellers or anyone looking for a clean, well-located hotel with good value for money. I would happily stay here again.

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