Mercure Bergamo Centro Palazzo Dolci

Recent Reviews: 1696

• User:hansviktorp

  Trip type: Friends getaway

  Centrally located and clean rooms

  25 May 2026

  I had problems with my room so I can honestly not give it a high rating. But I can say the staff is friendly and helpful and the rooms are clean and modern.

• User:mandy f

  Trip type: Solo travel

  Fantastic

  21 Apr 2026

  Location is excellent, central...buses nearby, cafes, restaurants along the street, supermarket a few minutes walk. Couldn't be more convenient

• User:45moniqued

  Trip type: Solo travel

  Good place to stay

  30 Jan 2026

  Comfortable room, modern bathroom. Good breakfast, with fresh fruits, fresh bread, many choices of cheese, calcutteri, nutella, pancakes. One of two elevators was broken, resulting in quite some waiting time during peak hours.

• User:Nicola T

  Trip type: Friends getaway

  Good hotel in central Bergamo. Breakfast room set up needs improvement

  04 Jan 2026

  We enjoyed our stay in this well located hotel in lower town Bergamo. The room was spacious and the beds comfortable. Reception staff were pleasant and helpful. Our experience in the breakfast room was not good. The breakfast food is fine. Lots of choice in a well stocked buffet. However the layout of the room needs to be changed and more staff should be on breakfast duty. We travelled as a group of 3 friends and stayed for 3 nights. We didn't manage to get a table together any morning. We had to clear the tables of dirty dishes ourselves. There was not enough, cups, plates, bowls each morning and we had to wait for utensils to be washed. The layout of the buffet is terrible. People queueing for tea/coffee in narrow space beside those trying to access the hot food. Breakfast staff were working hard but under pressure. Management needs to look at the set up here. Offer incentives for early breakfast, have trolley to clear tables quickly, buy more delf, have staff member to greet guests and assign a table. We would stay in this hotel again but would hope that there would be improvements to the breakfast set up.

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• User:Bletchley31

  Trip type: Couples

  Nice rooms, but experience let down by overall frontline service.

  12 Dec 2025

  Hotel room is large and comfortable, gentleman checking us in very pleasant. Location excellent for the lower town activities. Unfortunately there was a lot that let the overall experience down. Of 2 lifts, one was out of action the whole 3 days we were there even though the hotel was busy. The free internet was unavailable for a whole day - no explanation offered, when we enquired we were advised there was a problem . Having added on a 3rd night booking (prior to our travelling) when we went out the 3rd day we returned to the room (top floor, delays in getting lift) to find the access card had been de-activated, so had to wait several minutes trying to get a lift back down to reception. On returning to room, access to (the now restored) internet was again unavailable as unbeknown to us it had been deactivated with the original access card and the original passcode no longer worked, presumably the reception staff are not aware of this knock-on effect.On arrival at the hotel (we booked the more expensive privilege double room) there were 3 tea and 2 coffee sachets and 3 milk provided. Although later we asked for additional milk we were only allowed 2. The coffee we used on arrival was never replaced. Disappointingly the hotel only provides paper cups, which are not very practical for re-use. We did try to obtain a couple of cups at the breakfast area but were not allowed to take them out of the restaurant.There is a clear lack of communication by the staff to acknowledge known problems to make guests aware (out of order lift, internet issues, replacement access cards / internet codes). Unfortunately we found a number of the reception staff unfriendly and dismissive, which is a shame as a couple were very nice. We did try to address our concerns on-site with a manager / duty manager but were advised there wasn’t one on duty that day. Overall resulting in a poor experience of a hotel we thought was a good brand hence the rating given, however Bergamo is a very beautiful town and local staff in nearby restaurants are excellent. Enjoy.

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