Starhotels Cristallo Palace

Recent Reviews: 554

• User:dawnydear

  Trip type: Friends getaway

  Calm , lovely , relaxed ??

  15 Oct 2026

  Good location, rooms although small were good and functional and comfortable and clean! Breakfast was good ?? reception were very helpful as helped us find somewhere to eat late to eat with walking distance ! Also taxi in the morning ?? absolutely amazing staff ! Very helpful! 5 stars ? for them ! Wonderful stay and would stay again ! Thanks ??

• User:Jim K

  Trip type: Couples

  No Air Con

  22 Apr 2026

  April 2026, Bergamo very nice and good weather. Despite all sites saying rooms are air conditioned, ours wasn't. They even moved us to another room which didn't have working air con. Every morning we complained we were given various reasons. 'its on winter setting' , 'it will be on 4 hours during day to cool the room, 'some one will look at it after the weekend'. On our last day (a Monday) the air con was on when we got back to room about 4pm. It was off again by 10pm and room still warmed up.Another thing was that there was no bar, although you could get bottled beer and wine in restaurant. It looked like it had a bar but not at present. There was a sign that said 'Stay tuned for our new look'.I must say the staff were very good and apologetic, but we really wanted a cool room. Luisa M Pagani, General Manager at Starhotels Cristallo Palace, responded to this review Dear Mr Jim,Thank you for taking the time to share your feedback about your stay at Starhotels Cristallo Palace. We are pleased to hear that you enjoyed weather and found our staff to be helpful and apologetic; indeed we are truly sorry for the issues with the air conditioning, especially how they impacted your comfort. The operation of heating and cooling systems is strictly regulated by national energy-saving laws and local municipal regulations: these laws dictate specific dates for switching from heating to cooling, so we were legally required to follow these seasonal transitions. Moreover we experienced unforeseen technical failure, which required specialized intervention. We sincerely apologize for that.Regarding the bar we are working hard on our "new look" to provide a new experience. In the meantime, we are glad our staff could assist you with refreshments in the restaurant. We hope to welcome you back in the future and we take the opportunity to send our best regards,The Management

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• User:Jess D

  Trip type: Couples

  Rude staff and dated rooms

  04 Jul 2025

  Nice looking hotel upon arrival until we checked in and were treat rudely by the receptionist. I understand that this was early hours of the morning, however after hours spent travelling and getting caught in the rain, we had expected be treat in a polite manner. The hotel lifts are very small and make loud noises. The room was very dated but the bed was comfortable and the bathroom was clean. Nice views of the mountains and ideally located close to the airport, however was disappointed by the level of service for the price. Luisa M Pagani, Direttore generale at Starhotels Cristallo Palace, responded to this review Dear Mr Jess, thank you for sharing your opinion about your stay at Starhotels Cristallo Palace. We are displeased to hear that your stay did not meet your expectations. Our staff is always very appreciated and we regret to hear that you did not feel welcomed on your arrival. Our aim is to make every guest feel welcome and pampered at all times of their stay. We apologise if our service did not live up to what we are used to offering. Our hotel still retains a ‘vintage’ spirit that is generally appreciated by guests, and we are aware that this style may not be to everyone's liking. We would like to inform you that every year the hotel undergoes renovation work to make it more modern in order to make our guests' stay a pleasant one. We take note of your criticism with the goal of improving our service where necessary; we are at your complete disposal if you would like to discuss any negative aspects you found during your stay, by contacting us by email.With the hope of welcoming you back to Starhotels Cristallo Palace, I send you my warmest regards

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• User:Marie C

  Trip type: Couples

  Well worth a visit

  14 Jun 2025

  The staff are above the norm. The restaurant is well worth a visit. The food is fabulous. The room was clean, spacious, and had lots of natural light. The air con works. The WiFi was very good. The entrance is bright and very inviting.I had a wonderful stay. Alessio Tore, Direttore generale at Starhotels Cristallo Palace, responded to this review Dear Marie C,Thank you so much for your great evaluations about Starhotels Cristallo Palace. We are happy that you loved your time with us here in Bergamo and we’re proud to understand that we have been able to satisfy your expectations.We will glad to give you a warmest welcome back in Starhotels Cristallo Palace.Kind regards,Front Office Dept.

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• User:Journey04916151180

  Trip type: Couples

  Dayuse booking - great idea!

  23 Jun 2024

  We booked a room because we had to be out of our apartment in Bergamo at 11am, and our return flight was 22:15. The humidity out and about was almost unbearable in the heat so we booked via Dayuse. We got the room from 10:30 to 18:00 and literally was the best thing we could have done as it saved us having to hang around all day. We were able to have a nap, cool down and freshen up before our flight. The reception staff were lovely - thank you Valentina for your friendly conversation as we checked in! Luisa M Pagani, Direttore generale at Starhotels Cristallo Palace, responded to this review Dear Guest,Thank you so much for your feedback of Starhotels Cristallo Palace!We are happy that everything was good for you, your comment is very important for us to improve our service and do always the best for our guests.Hoping to welcome you back very soon we take the opportunity to send you our Best Regards,

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