Hotel Bologna Airport

Recent Reviews: 2533

• User:breta667

  Trip type:

  Dissapointed

  09 Jun 2026

  The first receptionist was arrogant and unhelpful, the floor in the room was sticky and dirty(spilled coffee from previous guests, fingernails on the bathroom floor, mold in the showers). There is nothing close by so one must eat at the restaurant, service was good but the food was horrible, in some cases very misleading about the type of food. Sergio Lanzarini Nicola Cenni, Direttore generale at Hotel Bologna Airport, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are sorry to hear about your experience at reception, as courtesy and helpfulness are standards we strive to uphold with every guest. We are equally concerned by your comments regarding the cleanliness of the room and bathroom, as this does not reflect the level of care we aim to provide. We value all guest feedback, as it helps us identify areas where we can improve both our offerings and the overall guest experience. Feel free next time to report any issue at the reception because we would have been happy to help in this case providing a solution right at the moment. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you again in the future.Regards,ManagerAirport Hotel Bologna

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• User:doug911ca

  Trip type:

  Very Enjoyable First Stay!

  08 Jun 2026

  Our travel advisor recommended the hotel Bologna airport for our stay just prior to our departure from Italy. These staff were all extremely pleasant and helpful. We especially enjoyed the bar for coffee and breakfast, and had a great dinner in the hotel restaurant. Our server, Joanne, was great, and made us feel welcome and we thoroughly enjoyed talking to her. We would gladly stay here again! Sergio Lanzarini Nicola Cenni, Direttore generale at Hotel Bologna Airport, responded to this review Dear Guest,Thank you very much for your wonderful review and for choosing Hotel Bologna Airport for your stay before departing Italy.We are delighted to know that you enjoyed your experience with us and that our team contributed to making your stay comfortable and enjoyable. Your kind words about the friendliness and helpfulness of our staff mean a great deal to us.We are especially pleased to hear that you enjoyed both breakfast and dinner at our restaurant. . It is always rewarding to know that our guests feel genuinely welcomed and cared for.Thank you once again for your recommendation. We look forward to welcoming you back on your next visit.Regards,ManagerAirport Hotel Bologna

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• User:Ana S

  Trip type: Couples

  ⚠️ Our Room Was Given to Another Guest – Serious Safety Concern

  08 Jun 2026

  We chose this hotel based on its high ratings, but unfortunately, our experience was extremely disappointing from the moment we arrived.At check-in, the receptionist was busy on her phone and barely acknowledged us. She simply took our passports, completed the check-in process, handed us the room key, and did not say a single word.When we got to our room, the key card did not work. My husband had to return to reception, where he was told it should be working. After a second attempt, the door still would not unlock. My husband went back again, and once more we were told the issue had been fixed. It still did not work. Fortunately, a housekeeping staff member happened to see us struggling, checked the card, and helped us gain access to the room.After a long day of travel, we finally settled in to rest. A few hours later, we were shocked when someone suddenly opened our room door. The people immediately closed it after realizing someone was inside. I rushed to the door and asked what had happened. They explained that the room had been assigned to them and apologized. I assured them it was not their fault.I immediately called reception and was told that our room was showing as unoccupied in their system, which is why it had been assigned to another family. This is a serious and unacceptable mistake. A staff member then called and asked me to come to reception with our passports, which I refused because we had already presented them during check-in. Shortly afterward, a staff member came to our room asking to take our passports. We refused again, so he simply looked at them and left.Later that evening, before going out, we stopped by reception and specifically asked whether everything had been corrected. We were assured that it had. However, when we returned to the hotel, our key card once again did not work, forcing us to make yet another trip to reception.I am writing this review to make other travelers aware of our experience. It was genuinely unsettling and frightening to have strangers unexpectedly open our room door because of the hotel's administrative errors. Beyond the inconvenience, this raised serious concerns about guest safety and security.What made the situation even worse was the complete lack of accountability. No manager contacted us, no one offered a sincere apology, and no effort was made to acknowledge the seriousness of the mistake. The front office appeared disorganized and poorly managed throughout our stay.We are longtime travelers and have stayed in countless hotels around the world, but we have never experienced such a series of failures in basic hotel operations. This was by far one of the most unprofessional hotel experiences we have encountered, and we cannot recommend this property to others. Sergio Lanzarini Nicola Cenni, Direttore generale at Hotel Bologna Airport, responded to this review Dear Mr&Mrs, We are writing to formally respond to your recent review, explaining clearly what really happened.At the check-in, the receptionist was speaking on the switchboard helping some guests who needed help at the airport. It has not been a matter of carelessness but she was doing her job at her best trying to do two operations at the same time in order to satisfy the hotel guests’ needs. After the check-in, you reached the right floor but tried to have access to the wrong room, reason why the key didn’t work. At the reception, they made again the same key because that was the room number you were checked-in. This is what happened every time you had to make a trip to the reception, all the information in the system were correct.The issue occurred when the housekeeper gave you access and didn’t make sure what was the right room assigned and we acknowledge that this has been a mistake from our staff. In our system the room was unoccupied precisely because you were in the wrong room that was supposed to be unoccupied. The family who entered in the room where you were settled, they were checked-in correctly.The mistake was yours when you occupied a room which you were not assigned to. Oust staff member asked again your passports doing simply his job, trying to solve the dilemma. We are sorry to read your review, but we must clarify that this situation is not the result of a lack of professionalism on our side. While we regret that your stay did not meet your expectations, we do not accept responsibility for issues that were out of our control. Regards, ManagerAirport Hotel Bologna

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• User:Sunshine282344

  Trip type:

  Such a pleasure to return.

  07 Jun 2026

  The staff exhibited a genuine concern to deliver a great visitor experience. Our package included a breakfast but we were unable to take advantage of it because of a very early flight. They cheerfully exchanged the breakfast for a airport shuttle. Sergio Lanzarini Nicola Cenni, Direttore generale at Hotel Bologna Airport, responded to this review Dear Guest,We are delighted to hear that our team once again contributed to a positive experience and that you felt genuinely cared for during your visit. Guest satisfaction is very important to us, and it is always rewarding to know that our efforts are appreciated. We look forward to welcoming you back in the future.Kind regards,Manager Airport Hotel Bologna

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• User:james m

  Trip type:

  Airport Launchpad

  02 Jun 2026

  We stayed at Hotel Bologna Airport at the end of a busy two-week vacation, and it was the perfect place to decompress before flying home the next morning. The shuttle to the airport was conveniently arranged at check-in, and the service throughout our stay was first-rate. We particularly enjoyed the excellent hotel restaurant and the bar area, where we had the pleasure of meeting other travelers. I would highly recommend this hotel to anyone needing a comfortable and efficient stay near the airport. Sergio Lanzarini Nicola Cenni, Direttore generale at Hotel Bologna Airport, responded to this review Dear Guest,Thank you very much for taking the time to share your experience.We are delighted to know that our hotel was the perfect place for you to relax. It's a pleasure to hear that you appreciated the convenience of our airport shuttle service, the quality of our restaurant, and the atmosphere of our bar area, where you were able to connect with fellow travelers.Your kind words about our service are truly appreciated and will be shared with the entire team.Thank you as well for your recommendation. We hope to have the pleasure of welcoming you again on your next visit to Bologna.Kind regards,ManagerAirport Hotel Bologna

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