Savoy Hotel & Spa - Preferred Hotels & Resorts

Recent Reviews: 1020

• User:G7022HUchris

  Trip type:

  Do not stay here

  12 Nov 2025

  Worst Hotel stay ever. We travel quite a lot.Your Hotel Manager does not have a clue what he is doing.When we checked in our room smelled of smoke and we complained to management. They sent up housekeeping and housekeeping used a disinfectant to kill the smoke smell. That doesn’t work. It was embedded in the linens, towels and bed. Your staff re-wrapped the dirty silverware in a napkin along with dirty plates for us to use again. Unacceptable. The room continued to smell like smoke for our entire stay. We had to request housekeeping to give us washcloths every day. The hotel card that worked the power and electricity in the hotel room was taken every day by your cleaning service. When we complained to the hotel manager, he along with the front desk manager Aldo sat with us and explained that they would not give a refund and that they would pay for the city fees, which were $60. We spent over $4000 on this hotel. We were treated rudely and will never ever recommend this hotel. We also let Delta Vacations know what a horrible experience we had. Marco Crea MC Cons, General Manager at Savoy Hotel & Spa - Preferred Hotels & Resorts, responded to this review Dear G7022HUchris, we would like to apologize for the experience you suffered. We tried to solve the issue as soon as we have been advised and took the action necessary to solve the issues. However as we can see this was not enough. Please be advised that our team was always very attentive to serve you. Mr. Aldo and our Hotel Manager were there to help you. We understand that in this case we could not make it. We are very sorry for that. Sincerely

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• User:Discover656997

  Trip type:

  A must stay hotel

  13 Oct 2025

  This hotel exceeded all expectations . 5 star service . Rooms immaculately clean . The little things they provided made it all the more special . Breakfast is fabulous in a lovely location . Don't miss out !

• User:mpalla105

  Trip type:

  Amazing Hotel

  13 Oct 2025

  Your stay at this Hotel will be a memory you will cherish. An amazing staff and accommodations.Treat yourself to a wonderful experience, you will not be disappointed

• User:Tour29490

  Trip type:

  Luxury!

  04 Oct 2025

  An impressive hotel in a rural area. The service was excellent and it was a classy finish to a busy holiday.

• User:martins_OC_CA

  Trip type:

  arrogant, very non-italian

  23 Sept 2025

  terrible attidude and service all aroundI have been up and down the Amalfi coast, Rome, Milan, Sicaly, etc. and never had such a rotten, arrogant experience every Marco Crea MC Cons, General Manager at Savoy Hotel & Spa - Preferred Hotels & Resorts, responded to this review Dear martins_OC_CA, it is not an easy task to reply to your comments. We just would like to apologize for not having been able to welcome you properly in our property. We will contact you if we have your data to understand a bit more what happen in order to take the right steps and contribute better to your overall experience. Please accept deeply our apologies.

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