Mandarin Oriental Lago Di Como

Recent Reviews: 267

• User:mehadvisor

  Trip type: Business

  Location saves it

  04 Mar 2026

  _ location saves this place, sadly._ bad experience_ not a great sleep, rooms smell old, humid, muggy, not clean. Pipe smell is a constant across buildings._ bad service (cascade of service failures from concierte + guest services)_ boring and bland food_ good gym and great spa Samuel Porreca, General Manager at Mandarin Oriental, Lago Di Como, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations.Please accept our sincere apologies for the inconveniences encountered during your stay. Your comments are very important to us and have been carefully noted and shared with the relevant teams, as we continuously strive to improve the experience we offer our Guests.We truly appreciate your feedback and sincerely hope to have the opportunity to welcome you again in the future and offer you a much more enjoyable experience.

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• User:Tricia C

  Trip type: Couples

  Paradise Found!!

  19 Sept 2025

  We spent three magical nights at the stunning Mandarin Oriental. Once you arrive on the property it will be very difficult to pull yourself away to venture anywhere else. The floating pool is the most beautiful pool we've ever experienced. Feeling it sway up/down as the boats drove past was quite a surreal experience. The spa is the best we've ever been to. We loved everything about this hotel so much that we have decided to repeat the trip next summer. Why search for something else when you've found paradise right there. The only negative is that we would prefer a little more casual dining for dinner and did take the hotel shuttle to Como for dinner. Samuel Porreca, General Manager at Mandarin Oriental, Lago Di Como, responded to this review Dear Guest,Thank you very much for your kind words and for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay, especially our floating pool and spa, and that you consider Mandarin Oriental, Lago di Como, your paradise.We truly appreciate your feedback regarding casual dining options, and we will gladly share your comments with our team for future consideration. It will be a pleasure to welcome you back next summer for another unforgettable stay.

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• User:rosapachecooo

  Trip type: Couples

  A Dream Come True at the Mandarin Oriental, Lake Como

  19 Sept 2025

  Our experience at the Mandarin Oriental, Lago Di Como, was truly magical and unforgettable. This hotel became the most special setting of our lives, because it was here that my boyfriend proposed to me. Everything was organized with such care: he rented a boat in coordination with the hotel, and Domenico, who works at the Mandarin Oriental, took us on a private tour around the villas of the lake. Inside the boat, the hotel had prepared a beautiful amenities basket and gin & tonics—our favorite drink and the one we first connected over, making it especially meaningful. In front of one of the villas where James Bond and Star Wars were filmed, my boyfriend asked me to marry him. It was a moment I will never forget.When we returned to the hotel, we found a beautiful setting in our room, with flowers and thoughtful greetings. During the three days we stayed, everything was simply perfect. The view from our room was breathtaking, and every moment was filled with kindness and attention. The housekeeping was excellent, and the entire staff made us feel truly welcome—always attentive, professional, and warm. From the moment we arrived by car, everyone greeted us with a smile, and when we left, they bid us farewell the same way.On our last day, we enjoyed some pizzas by the lake, paired with champagne and gin & tonics. Honestly, it was one of the best pizzas I’ve ever had in my life. Everything was wonderful: the food, the service, the views, the atmosphere and the location is perfect. We had never stayed in such a beautiful hotel in Italy, and since it was my first time visiting the country, my expectations were very high… but they were exceeded in every possible way.I feel so happy and grateful for everything we experienced here. Without a doubt, it was a once-in-a-lifetime experience and a memory we will carry with us forever.--------------Nuestra experiencia en el Mandarin Oriental, Lago Di Como, fue mágica e inolvidable. Este hotel se convirtió en el escenario más especial de nuestras vidas, porque aquí fue donde mi novio me pidió matrimonio. Todo lo organizaron con tanto cuidado: él alquiló un bote en coordinación con el hotel, y Domenico, quien trabaja allí, nos llevó en un pequeño tour por las villas del lago. Dentro del bote, el hotel nos preparó una hermosa canasta de amenidades y gin tonics, nuestra bebida favorita y con la que nos conocimos, por lo que fue aún más especial. Frente a una de las villas donde se filmaron James Bond y Star Wars, mi novio me pidió la mano. Fue un momento que nunca olvidaré.Cuando regresamos al hotel, nos esperaba un setting precioso en la habitación, con flores y detalles llenos de cariño. Durante los tres días que nos quedamos, todo fue perfecto. La vista desde nuestra habitación era increíble y la limpieza impecable. El personal fue siempre muy atento y amable, nos hicieron sentir realmente bienvenidos. Desde que llegamos en coche todos nos recibieron con una sonrisa, y al despedirnos nos despidieron de la misma forma, con calidez y profesionalismo.El último día disfrutamos de unas pizzas frente a la laguna, acompañadas de champán y gin tonics. Honestamente, fue una de las mejores pizzas que he probado en mi vida. Todo fue maravilloso: la comida, el servicio, las vistas, la atmósfera y la locación es ideal. Nunca antes nos habíamos hospedado en un hotel tan hermoso en Italia, y siendo mi primera vez en el país, mis expectativas eran muy altas… pero se superaron con creces.Me siento muy feliz y agradecida por todo lo que vivimos aquí. Sin duda, fue una experiencia única en la vida y un recuerdo que llevaremos para siempre. Samuel Porreca, General Manager at Mandarin Oriental, Lago Di Como, responded to this review Dear Guest,Thank you for sharing such a beautiful and heartfelt review. We are truly honored to have been part of such a special moment in your lives. It brings us great joy to know that your stay exceeded expectations and that our team contributed to making your engagement unforgettable.We look forward to welcoming you both back to Mandarin Oriental, Lago di Como, to celebrate future milestones together.

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• User:N R

  Trip type: Couples

  Disappointing

  23 Aug 2025

  Just returned from the Mandarin. Let’s start with the positives, this hotel is beautiful and has a prime position adjacent to Lake Como. We booked a Duplex Suite which had the most amazing views of the lake and is located within the main hotel building which gave us easy access to all facilitiesA very warm and efficient welcome upon arrival and the staff were all extremely helpful. We enjoyed boat trips on the lake each day and would recommend the self drive boats- good quality and 100 euros an hourThe spa and boutique is excellent and the boutique offers great brands at reasonable prices. The treatments at the spa are very expensive but were greatSo to the not so good points. The hotel insists on playing through the whole hotel the most annoying music and it’s on a loop literally all day and night inside and outside and started at 7am until midnight and woke us up being above the receptionLake Como is one of the most beautiful, serene places in the world and I questioned why this is necessary with the management and why when you pay 3500 euros a night sleep is broken. The answer is as that apparently the employees all start at 7am! After the second day I have to say that the management agreed to address this and they did but shouldn’t it be obvious that guests certainly don’t want to hear this at 7am? I would add that the room we stayed in was very close to the taxi and golf cart turning areaThe dining at the hotel was a very mixed experience. We ate at the Aria which was fantastic food and great ambiance, high quality dining.The first night however we at at the bistro and I had the shrimp cocktail which was very bland and then I had a chicken dish recommended which was simply inedible and virtually all bone. I complained and the management discounted the bill but again not what you expect from a supposedly prestige hotelThe breakfast is confusing. If you go to the Aria the food is beautiful and all included in your stay but if you order to your room, you are charged fully for all the food so we paid 115 euros for our first day. Why not just charge a surcharge?All this said we enjoyed the stay but I would say that this hotel is not of a standard to command the price of 3500 euros a night. The hotel positions itself as world class but unfortunately we found it to fall way short of thatThanks to the management though who did seem to take the feedback on board and did their best to respond in the right way, that was appreciated Samuel Porreca, General Manager at Mandarin Oriental, Lago Di Como, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at Mandarin Oriental, Lago di Como.We are pleased to hear that you appreciated the location and the attentive service provided by our Team. At the same time, we take all comments and concerns from our Guests very seriously, as they play a crucial role in helping us uphold and continuously enhance the high standards we strive to maintain.Please rest assured that every issue brought to our attention is thoroughly reviewed and addressed with the utmost care, not only to resolve the matter promptly but also to prevent any recurrence, ensuring a consistently excellent experience for all our Guests.We remain dedicated to refining every aspect of our service and facilities based on valuable Guest insights.We sincerely hope to welcome you back in the future and have the opportunity to deliver a stay that fully reflects the high standards of Mandarin Oriental.

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• User:marcoferrro

  Trip type: Family

  Amazing Stay, Felt Like Home!

  24 Jul 2025

  I had an amazing stay! Everything went great!!!The service was spot on, and the rooms were modern, super clean, and really comfortable.Huge thanks to Nicola and Riccardo who welcomed me in the best way and truly made me feel at home , yuo guys are awesome!Big compliments also to the lovely ladies at the front desk and the entire concierge team— always kind, helpful, and with a smile. You really made a difference!And thanks to all the restaurant staff and housekeeping team. You guys are great!!Can’t wait to come back! Samuel Porreca, General Manager at Mandarin Oriental, Lago Di Como, responded to this review Dear Guest, Thank you very much for your kind words.We are truly pleased to know that you enjoyed your stay and that our Resort and the service met your expectations.Your feedback is greatly appreciated and will be shared with the Team, as it serves as a real encouragement to continue delivering the best possible experience to our Guests.We look forward to the pleasure of welcoming you back in the future.

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