Hotel Monzoni

Recent Reviews: 465

• User:D3112NStaniag

  Trip type: Friends getaway

  Pozza di Fassa

  31 Jan 2025

  We just spent the last week of January in this hotel. The rooms were adequate and covered all the basics. The staff were friendly and tried their best. The main complain was the food. Breakfast was acceptable but dinner was terrible. They offered various options but food was either cold, badly prepared or tasteless. Even tortellini in "brodo" that is such a simple dish, was inedible. The menu did not reflect what was served. Canederli in "brodo" was actually in butter and only one dry, tasteless "canederlo". Porcini mushrooms was not porcini but a mix of different mushrooms. Meat was tough and tasteless. Pasta and gnocchi was always overcooked, cold and without salt. My husband is intollerant to cow milk and even after making this very clear a week before, they still served desserts and breakfast items to him with milk powder inside. A real shame as generally food is good in Italy. Customer Care Garibaldi Hotels, Servizi per gli ospiti/front office at Hotel Monzoni, responded to this review Dear Guest,We are sorry to hear that your dining experience at our hotel did not meet your expectations. The quality of our food and service is a very important for us, and we sincerely apologize if we were unable to provide you with a satisfying experience.We have taken note of your comments and will share them with our kitchen team to improve the dishes offered and the attention to service. Please rest assured that we will do our best to prevent similar issues in the future.We hope that, despite this experience, you will give us the opportunity to show you the improvements during a future stay. Thank you for providing us with your valuable feedback, which we consider crucial for our continuous improvement.Best regards,Customer Service

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• User:Annamaria V

  Trip type: Family

  Beautiful views

  16 Feb 2024

  The location of the hotel is quite central, close to ski slopes, shops and more. The staff is very friendly and good with kids. Views are excellent. There is a pool and a ski room, as well as a restaurant, bar and kids room. Modt of the staff is bilingual, speaking both English and Italian. Customer Care Garibaldi Hotels, Servizi per gli ospiti/front office at Hotel Monzoni, responded to this review Dear Guest,Thank you for choosing our hotel and we are delighted that you had a pleasant stay. The opinion and level of satisfaction of our guests are a strong incentive for us to improve our services and offer a product that lives up to expectations.We look forward to having you again as one of our guests on a future occasion.With regard,

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• User:EnglishLakesFan

  Trip type:

  Tiny room, no drawers, cupboards or shelves, poor food

  21 Aug 2022

  We had a literally last minute booking at Monzoni in July for 7 days because of a mix up by our travel agent at another hotel. Our tiny room was right next to the noisy lift. It was incredibly basic - no drawers, no cupboards and no shelves, just open hanging space and a view from the window (see photos) of a tired play area which seems now be a building site. Dinner was very poor - unseasoned barley soup and a kebab of poor quality meat for me and inedible, poorly cooked pasta for our son. Breakfast was slightly better. We found a much better hotel and checked out after one night. Our travel agent was refused any refund from Monzoni for the following days. Given that, and the very poor accommodation, I really cannot recommend this hotel at all. Customer Care Garibaldi Hotels, Servizi per gli ospiti/front office at Hotel Monzoni, responded to this review Dear Guest,Thank you for choosing our Hotel.We regret reading that you have not appreciated some of our services such as the cuisine for which we receive, contrary to what you have found, a high level of satisfaction. The dinner buffet always offers a vast choice of fresh side dishes in addition to seasonal fruit, as for the courses served, a different and therefore varied menu is offered every day, in addition to the typical dinner much appreciated up to now by guests. If you had indicated your preferences on site, we would have been happy to take your requests back to the kitchen and be able to offer you some different dishes to your liking, as it is our priority to keep the degree of satisfaction of our guests high, where possible.We look forward to having you among our guests again on a future occasion.Cordially,Customer Service

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• User:jaoxi2015

  Trip type:

  small room

  08 Aug 2020

  our room was clean but was very small: it's not easy to put a big suitcase, restroom it's also quite small . There is not enough parking places so probabilly you have to park your car quite far from the hotel. Breakfast it's ok but you have to order your food filling a paper cause buffet is not allow.

• User:melegam2017

  Trip type:

  Good value for money

  13 Jan 2020

  a just renewed room, warm, with some details to be fulfilled.Large and warm swimming pool.Discrete meals, with a good buffet. Breakfast sufficient.Very nice personnel, with prompt return on issues.At last, good value for money.