Burchianti

Recent Reviews: 451

• User:Maui_WorldTraveler

  Trip type: Friends getaway

  Don’t Book this Hotel!

  12 May 2026

  DO NOT STAY HERE unless you like noise, no lighting & uncomfortable rooms. You feel locked in a medieval jail. We ditched the room we already paid for & had to pay for a replacement hotel. It was that bad! & VERY Expensive $400/night for the total lack of amenities. Absolutely awful.

• User:Lesley S

  Trip type: Solo travel

  Excellent location with superb staff

  04 Apr 2025

  Charming hotel in a superb location, 5 minutes walk from the duomo and around 15 minutes to other major sights. A minutes walk leads to several streets with restaurants and bars. My single room was tiny but everything that I needed was there. Hotel staff are superb...offering advice on lesser known sights and always friendly. Free coffee and water are available too. Would definitely stay here again

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• User:jta-fi

  Trip type: Solo travel

  Small central hotel

  28 Nov 2024

  A nice small hotel in the historical center of Florence. It is located on a single floor of a building, on busy street, but was quiet. Classical decor and tidy rooms. Helpful and friendly staff.Everything you might need is within walking distance, including the Florence Railway Station.A small breakfast is offered, not a buffet, but prepared in advance.

• User:Karen W

  Trip type: Friends getaway

  Use Caution

  21 Oct 2024

  First the best thing about this hotel is location. Great location.Second best thing is the pleasant women who works the front desk, we had minimal interaction with her due to schedules, but she was lovely. The pictures are deceptive on the hotel's website. This is a rundown hotel that needs a lot of maintenance. The breakfast is minimal. Nothing like the large breakfasts we had at other hotels we stayed in at the same price range and also 3 stars.The older man who was at the front desk the majority of the time is rude and not helpful. He was there the majority of the time. Please note the website states 24-hr service, this is not a 24-hr service hotel. This is a call us and we will decide if we want to help. The armoire in my room had a hole (lock system on outside gone and old key in it). The armoire door was shut, and the key did not open it since the outside lock system was missing. The staff leaves at 7pm, I called at 11 pm to have them come to unlock the armoire to get my clothes and they would not come. They came at 8am the next day when we needed to leave. Picture attached is the armoire lock on the outside. The other picture is the condition of the bathroom.

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• User:Farrah D

  Trip type: Family

  Great location, but very noisy and unfriendly male staff

  24 Sept 2024

  I’ll start with the positives- great location and Laura, I think she’s the hostess/concierge, was lovely. She was very helpful and sweet. Beautiful ceilings/paintings in the rooms that are apparently from the 16th century. The negatives- suuuper noisy. The walls are super thin and you can literally hear everything happening. We were in room 5 and you can hear the main area very clearly, the outside sounds are also super loud, and you can hear noises and talking from the rooms on both sides. The main bed/mattress in the room is also extremely old and makes a lot of sound when you move around. It seems the furniture is also from the 16th century as well. The pillows are very uncomfortable. The worst part of the experience was dealing with the male staff Mario. What a rude and unpleasant person he is. I kindly went to ask for earplugs and to let him know that the mattress or bed was broken and makes tons of sounds, he immediately became defensive and speaking loudly and rudely at me, basically shouting that I am the first person to complain about this and that I can go and read the reviews that no one complains. He also said he doesn’t have earplugs because they don’t need to have those since there is no noise issues been reported in the past. He was clearly lying about that or perhaps can’t read since there are plenty of reviews that note the noise problems and terrible mattresses. I could actually hear someone throwing up one morning from the room next to ours and another night was woken up by the door being slammed from another one of the hotels rooms. For the price you pay for the rooms, you’d think they would use some of that money to update their beds, mattresses and pillows. Hopefully they will make some changes to make their guests more comfortable and provide Mario with some basic training on customer service.

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