Continentale

Recent Reviews: 1582

• User:Kauaimary

  Trip type: Couples

  Great hotel with a noise problem at night

  31 Jan 2026

  We stayed two night in what is probably one of the best room in the hotel: 302 , a corner room overlooking the Arno and the Ponte Vecchio. Staff at check in was very helpful and professional. The room is beautiful, spacious and the bed is wonderful. The breakfast buffet across the courtyard was more than ample (although one pays extra if ordering off the menu, eggs for example). The front desk staff (Luca) was particularly helpful in arranging shipment to our hotel in Rome of clothes we left in a drawer.But we had a major problem with noise from the street below. On the Friday night there was loud amplified music from the "First Glass" open air wine bar directly below our room which continued until 10 pm. On Saturday night this music was louder and continued until 12 pm. Even worse was the noise from the crowds loitering outside the liquor store/bar across the street at the corner side of our room. This went on until closing time at 3 am. It was impossible to sleep until after that time. On checkout the staff seemed unaware of this problem. Both nights were cold and rainy and we can't imagine what the noise would be like in better weather. We realize this may be out of the hotel's control but visitors should be aware and might not want a room facing the street. We also understand that the Continentale is planning a major refurbishment and we suggest the hotel do something to abate the noise problem (such as take over the wine bar and liquor store!). If we return to Florence we will stay at the sister hotel Lugarno which faces the Arno on the other side without a street in front. Roberto S, Servizi per gli ospiti/front office at Continentale, responded to this review Dear Kauimary, thank you for the review and feedback. Kindest regards. Roberto - front office manager.

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• User:House E

  Trip type: Couples

  Exceptional Service

  02 Jan 2026

  We had a wonderful stay and what truly made it exceptional was the staff. Alison at the reception was warm, helpful, and made us feel so welcome from the very start. The doormen were equally amazing—always attentive, friendly, and greeting us every time we walked through the door. We also spent New Year’s on the rooftop, where the service was fantastic—the bartenders were attentive, welcoming, and made the night even more special. On top of that, the location is absolutely amazing—perfect for exploring Florence. When we return, we will definitely be booking this hotel again. Roberto S, Servizi per gli ospiti/front office at Continentale, responded to this review Dear valued guest, we all would like to thank you for the lovely review and amazing feedback. We wish you a fantastic 2026. Kindest regards. Roberto - front office manager.

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• User:louisashinta

  Trip type: Family

  Perfecto

  18 Dec 2025

  Everything was perfect, Room condition and size, Amenities, Location and The Staff were awesome. All arrangement has been set well, Stefano, Lucca and Roberto from Front desk were super helpful and made our trip even more unforgetable, they help us a lot and being very warm in taking care of our group especially Stefano and Lucca. Such a memorable stay and definitely will be back. Roberto S, Servizi per gli ospiti/front office at Continentale, responded to this review Dear Louisashinta, thank you so much for choosing to stay with us and for taking the time to share your wonderful experience. Your feedback means a lot to our entire team and motivates us to keep delivering the highest level of service and hospitality.We’re delighted to hear that you enjoyed the room condition and size, the amenities, the location, and most importantly, the warmth and helpfulness of our staff. Stefano, Lucca, and I are truly honored by your kind words. Knowing that we contributed to making your trip unforgettable is the greatest reward for us.Warmest regards, Roberto - front office manager.

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• User:FXW_11

  Trip type: Couples

  Fantastic experience

  23 Nov 2025

  Our stay at the Continental was wonderful... the level of attention to detail was exceptional! The front desk team, including Alison and Christina and Ash were not only incredibly efficient, but also so thoughtful and kind.. a hotel like no other, beautiful clean and modern design with old school attention to service… we will be back as soon as possible! Roberto S, Servizi per gli ospiti/front office at Continentale, responded to this review Dear valued guest,Thank you for sharing such a wonderful review. We are delighted to hear that your stay was exceptional and that our attention to detail stood out. It’s especially rewarding to know that Alison, Christina, and Ash made such a positive impression—your kind words will be shared with them and the entire team.Our aim is to blend a beautiful, clean, and modern design with the timeless warmth of outstanding service, and we are thrilled this resonated with you.Kindest regards. Roberto - front office manager.

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• User:paulnk2016

  Trip type: Couples

  Wonderful long weekend in Florence.

  16 Nov 2025

  From the moment we arrived we were made most welcome by Christina. Tthoughout our stay the whole team were super professional and supportive making (and cancelling...sorry about that! ) reservations & booking tickets on our behalf. We also used the restaurants and bars of the other group hotels nearby and had exactly the same experience. On top of that the location of the hotel was unbeatable right next to the Ponte Vecchio. The room was fabulous with views over the river. A fantastic place to stay in Florence. Roberto S, Servizi per gli ospiti/front office at Continentale, responded to this review Dear Paul, thank you so much for your stay with us and for the lovely review. Warmest regards. Roberto - front office manager.

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