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Grand Hotel Baglioni

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Grand Hotel Baglioni

locationFirenze, Florence

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About Grand Hotel BaglioniAbout Grand Hotel Baglioni

Location

This city hotel is located at the heart of Florence just a few minutes walk from Santa Maria Novella train station (300 m). The conference centre and countless interesting museums are to be found in the near vicinity.

Facility

The hotel was built in 1902. 195 non-smoking rooms, including a suite, 20 single rooms and 164 double rooms, are located on 5 storeys and can be reached by 2 lifts. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony or terrace is among the standard amenities in the rooms. Guests are sure to get a good night's sleep in the double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. A direct dial telephone, satellite television, a radio and WiFi provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. Comfortable sun loungers are available on the terrace.

Meals

The dining area includes a restaurant and a bar. The hotel offers a wide range of catering options. Half board and full board can be booked. Breakfast, lunch and dinner are available. Diet meals and gluten-free meals can be prepared on request. The hotel also offers special catering options.

Amenities at Grand Hotel Baglioni Amenities at Grand Hotel Baglioni

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Full Board

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Public Transport

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1460

Very Good

1156

Average

396

Poor

203

Terrible

123

Recent Reviews: 3338

  • User:Stay16422466598

    Trip type: Friends getaway

    Very poor hotel

    rating16 May 2026

    I am still staying at the hotel as a write this review, and I am struggling to finish my 2nd night out of 3 nights we have booked. First off, the front desk would not press my and my boyfriend’s suits. When I asked on a Saturday if we could have our suits pressed by Monday for a wedding, they said no. ( mind you the baglioni is where everyone in the wedding was staying) Laundry doesn’t operate Sunday and Monday would be too late they said. They suggested I take it down the street to get pressed. (I think at a 4 stay hotel they should take it down the street for me) It doesn’t end there. The beds, linens, and the size of the rooms are horrible. Not to mention the air was on full blast and I still woke up sweating. One couple from the wedding walked into their room and walked right out and booked an Airbnb. I was strongly considering checking out the first night and going across the street to the W hotel, my only regret is that didnt. Shame on this lazy place Antonio Remaschi, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review Dear valued Guest,Thank you for taking the time to share your feedback, even during your stay. We are truly sorry to hear that your experience did not meet the standards we strive to uphold at Grand Hotel Baglioni.We sincerely apologize for the inconvenience regarding the suit pressing. We understand how important this was, especially in the context of a wedding celebration, and we regret that we felt short on this occasion. We are equally concerned to hear about the comfort of your room — the bedding, room size, and temperature control are all areas we take very seriously, and your comments will be shared directly with our operations team.Please know that feedback like yours, however difficult to read, is invaluable in helping us improve the experience for every guest who walks through our doors.We hope that, despite this stay, you might give us the opportunity to welcome you back and show you the level of hospitality we are truly capable of.Kind regards,Grand Hotel Baglioni

  • User:1elaine1963

    Trip type: Couples

    Wonderful hotel

    rating01 May 2026

    Fantastic hotel. Great location for spending a weekend in Florence. Rooms are lovely and very clean. Fantastic staff and breakfast was excellent. Antonio Remaschi, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review Dear valued Guest, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your weekend in Florence with us and that our location, rooms, and breakfast met your expectations.Our team works hard every day to ensure every guest feels truly at home, so your kind words about our staff mean the world to us.We hope Florence left a lasting impression on you, and we look forward to welcoming you back for another memorable stay.Kind regards,Grand Hotel Baglioni

  • User:Vanessa F

    Trip type: Family

    Great location, beautiful hotel

    rating28 Apr 2026

    We visited this hotel as a family trip to Florence. 3 of us stayed in a very comfy family room. We requested 3 single beds and they were very accomodating. We felt the floor space was too small for the 3 single beds (1 was a sofa bed).In the bathroom it had a strange step on the shower and a biday, which was both unnecessary. Regardless the bathroom was very beautiful. We had bed and breakfast, there was a great lay out of breakfast, however anything outside of what was on offer, we were charged for. The views from the hotel are incredible.Fantastic location. Hotel rooms were not cold and there was a thermostat to regulate your own temperature. Windows are sounds proof, which helps as the hotel is a great central location, everything is 10-15min walk. Photos might look dark and old fashioned but actually it has a royal feel to the building, and is very clean. Lifts are very small and creaky! Antonio Remaschi, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review Dear velued Guest, Thank you for your wonderful review and for choosing our hotel for your family trip to Florence! We're delighted you enjoyed the location, views, comfortable rooms, soundproof windows, and our breakfast spread. We truly appreciate your feedback on the family room space and bathroom features—we'll share this with our team to enhance future stays.We hope to welcome you back soon for another memorable visit.Warm regards, Grand Hotel Baglioni

  • User:Luis G

    Trip type: Business

    Vintage Elegant.

    rating26 Apr 2026

    The Hotel plus the restaurant were very accommodating and super friendly. The Rooms are Old school elegant. Vintage Vibe. Antonio Remaschi, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review Dear Luis, Thank you so much for your wonderful review.We are delighted to hear that both our team and our restaurant made your stay a truly welcoming experience. Our staff takes great pride in offering warm, attentive hospitality, and it means the world to us to know that came through during your visit.As for the rooms — you described them beautifully. Grand Hotel Baglioni was born in a different era, and we have always believed that this timeless character is one of our greatest treasures. Every detail, from the furnishings to the architecture, tells a story, and we love that our guests feel it.We hope to welcome you back soon for another stay steeped in that very special vintage charm.Warm regards,Grand Hotel Baglioni

  • User:P8758LVmichaelb

    Trip type: Business

    deadly shower

    rating19 Apr 2026

    not sure how this hotel is rated high. First, the absolute worst shower I ever experienced. How to describe how useless and dangerous. Room was small and poorly lite. WiFi was good however. To add insult to injury when I checked out I was given the receipt in Euros (as I told the desk) and when my credit card bill came it was in dollars ($25 more per nite). Old and not really updated hotel. Antonio Remaschi, Direttore generale at Grand Hotel Baglioni Firenze, responded to this review Dear valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to read that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you experienced.We take all comments regarding safety and comfort extremely seriously. The issues you raised about the shower and the room lighting have been passed on to our maintenance and housekeeping teams for immediate review — this is not the standard we hold ourselves to, and we are grateful you brought it to our attention.Regarding the billing discrepancy, we completely understand your frustration. While currency conversion is ultimately processed by your card issuer, we recognize that clearer communication at check-out on our part could have helped avoid any surprises. We will reinforce this with our front desk team.We are glad the Wi-Fi met your needs, and we hope that, despite this experience, you might give us another opportunity to show you the level of hospitality that Grand Hotel Baglioni is known for.Warm regards,Grand Hotel Baglioni

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