Grand Hotel Mediterraneo

Recent Reviews: 3397

• User:Vovik1

  Trip type: Family

  Our stay at Forence.

  28 May 2026

  Staff is great, we feel very warm and welcome there. Special thanks to Silvia for making our stay a pleasant experience.

• User:Trucker2026

  Trip type:

  Best of Italy Tour

  28 May 2026

  We were here on a tour. Our flights were cancelled and Marta at the front desk found us rooms and worked her magic so we could stay in our rooms. Everyone was helpful and courteous. A shoutout to the bartenders added to making this a great stay along with arranging a special dinner for us.

• User:Andrew S

  Trip type: Family

  Great hotel good location

  27 May 2026

  We stayed three nights. Staff were excellent. Bar downstairs great and we ate in the respond night and it was top notch and price was very good. The room was a little tight but was offset by having a balcony. Breakfast also a standout.

• User:Lakshmi B

  Trip type: Couples

  Not so great!!

  22 May 2026

  The location of the hotel to attractions is central and within walking distance . However the hotel is not so great. The rooms are small (expected in Europe) , but the bathrooms have been designed very badly. The shower stall is tiny with hardly any room to move and one needs to step out to dry after a shower. The Bidet and the toilet are placed opposite each other right outside the shower door making the maneuver out very uncomfortable. There were also mosquitoes in the room . Federico Fabbri, Guest Services / Front Office at FH55 Grand Hotel Mediterraneo, responded to this review Dear Guest,Thank you for taking the time to share your experience at the FH55 Grand Hotel Mediterraneo.We are delighted to hear that you appreciated our hotel’s privileged location.In just a 10 minute walk, guests can reach the historic Santa Croce district, one of Florence’s most vibrant and characteristic neighborhoods. Alternatively, a pleasant riverside stroll along the Arno leads directly to the iconic Ponte Vecchio in approximately 20 minutes.The surrounding area is also very well connected by public transportation, with several bus stops allowing quick and convenient access to the main districts of Florence.Our strategic location also places us just a 10 minute drive from the Firenze Sud highway exit. To further enhance our guests’ comfort, we offer a private underground parking facility, Garage Mediterraneo, allowing guests to avoid the stress of searching for parking in the busy city center.The garage offers different rates depending on the vehicle category, ranging from €28.00 to €50.00 per day. As a small courtesy, on the day of departure we are pleased to provide complimentary windshield cleaning together with a bottle of water for the onward journey. Please note that garage availability is limited and subject to prior reservation.Regarding your accommodation, you stayed in one of our Double Classic Rooms. Please accept our sincerest apologies if the room did not fully meet your expectations or personal needs.This room category, ranging from 14 to 16 square meters, features elegant furnishings together with carefully selected amenities such as four pillows with different firmness levels for personalized comfort, premium bed linens, a refined courtesy line with high-quality toiletries, and complimentary bottled water replenished daily in the minibar.Please, accept our sincerest apologies if the experience did not meet all your expectations.For guests who prefer more spacious accommodations, we also offer several higher room categories, such as our Junior Suite City View. Elegantly furnished with warm-toned fabrics and a romantic canopy-style bed, this room category measures approximately 30 square meters and combines comfort, elegance, and exclusive services.Inside the room, guests can enjoy a soft mattress topper, four pillows with varying firmness levels for a personalized sleeping experience, fluffy slippers, cozy bathrobes, and a premium courtesy line created by one of Florence’s most renowned pharmacies. This category also includes our exclusive Turndown Service, during which our housekeeping team refreshes the room in the evening, prepares it for the night, and leaves a small sweet treat as a thoughtful gesture.In addition, the bed is positioned to offer a breathtaking view of Florence’s iconic Cathedral, visible directly from the large front-facing window while comfortably lying in bed.Alternatively, we also offer our Junior Suite with Terrace, featuring approximately 35 square meters of space together with two separate bathrooms for enhanced comfort and privacy.Regarding the mosquitoes, we sincerely regret any inconvenience you may have experienced. Please be assured that we carry out scheduled weekly maintenance and treatments using mosquito deterrent products, with interventions performed twice a week. During the past weeks, we have further intensified our monitoring and prevention procedures.In any case, we kindly invite guests to contact our Reception Team, available 24 hours a day, who will always be pleased to assist and find the most suitable solution for every need.We really hope to have the opportunity to welcome you back in the future and restore your trust.Kind regards,Alessio Maggi Hotel ManagerFH55 Grand Hotel Mediterraneo

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• User:whanj2021

  Trip type: Friends getaway

  Horrible experience as a group.

  19 May 2026

  Group of 41 staying two nights. Other than the convenience of location, I would not recommend this hotel. Terrible plumbing creates noise all night long. You hear everything from toilet flush of your neighbors. Water flows into your bath tub with crazy noise when people in next door or upstairs take showers. Safety box (safe) doesn’t work. And telephone was not plugged in to wall. I had to walk long way to the reception to report the problem. And Chinese speaking lady came to take a look at it but couldn’t figure it out. She said to come to the reception desk and use their safety box. I was told to secure passports in the safe in Italy. Our group chatting room is buzzing with similar complaints. Not only would never book for myself but I do not recommend this hotel to anyone also. Federico Fabbri, Guest Services / Front Office at FH55 Grand Hotel Mediterraneo, responded to this review Dear Mr. Whang,We are truly sorry that we were not able to provide you with the stay experience you deserved.Regarding the issue with the pipes you mentioned, we sincerely apologize for the inconvenience caused. Unfortunately, one of the float mechanisms connected to the plumbing system malfunctioned during the night, causing repeated noises through the pipes.As soon as the issue was identified the following morning, our Maintenance Team intervened promptly to repair the fault and eliminate the noise. Please accept our deepest apologies for the discomfort this may have caused during your rest.In situations such as this, our Reception Team remains available 24 hours a day and would have been more than pleased to assist you by arranging a room change or finding the most suitable solution according to your needs.Moreover, please also accept our sincerest apologies for the inconvenience experienced with the safety box. We are currently investigating the matter together with our Maintenance Department in order to understand exactly what occurred and to implement all necessary corrective measures to ensure that similar situations do not happen again in the future.Once again, we would like to express our heartfelt apologies for not having delivered the level of service and comfort you rightfully expected from your stay with us.Should you wish to share any additional feedback, please know that we remain entirely at your disposal. I would also be pleased to personally share my direct contact details with you for any future assistance you may require.We truly hope to have the opportunity to welcome you back in the future and restore your confidence in our hospitality.Kind regards,Alessio MaggiHotel ManagerFH55 Grand Hotel Mediterraneo

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