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Helvetia & Bristol

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Helvetia & Bristol

locationFirenze, Florence

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About Helvetia & BristolAbout Helvetia & Bristol

Location

This luxurious city hotel is located in the historic centre of Florence. The Duomo is just 3 minutes on foot from the hotel. The direct vicinity offers a variety of shopping facilities, restaurants, bars, nightclubs and also links to the public transport network.

Facility

The hotel was built in 1890. 23 suites, 9 single rooms and 35 double rooms are located on 5 storeys and can be reached by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, 24-hour room service, a laundry service and a coin-operated laundry. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Cleaning on departure is among the services offered. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Fine weather can be enjoyed on the terrace. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a café, a bar and a pub. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Half board is offered as a catering option. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Helvetia & Bristol Amenities at Helvetia & Bristol

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Pub(s)

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

Public Transport

100 m

Shopping opportunities

100 m

Bars / Pubs

100 m

Nightclub

200 m

Restaurants

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

405

Very Good

72

Average

27

Poor

9

Terrible

14

Recent Reviews: 527

  • User:HuntersWood

    Trip type: Couples

    Almost perfect.

    rating30 Mar 2026

    This is a lovely hotel in a beautiful period building and its central location could not be better.The welcome that we received was so warm and professional, and the reception, concierge, and breakfast teams were all first class. Thank you for looking after us so well 🙏.Our room (a suite in the older building) was also beautiful and whilst the bathroom was a little bit cramped we could not have felt more comfortable.My only complaint is the bar offering. A 5* hotel such as this should really have it gripped but it was so haphazard: On the first night, looking for a night cap, the bar was full so we were directed to the lobby. Despite asking, no one came to serve us so we just went to bed ☹️. On the second night (Monday) the bar was closed. So we were directed back to the lobby again! On our third and final night we finally managed to order some aperitivo but the service was so bad that we ran out of time and had to rush our drinks.I am sure that the bar experience can be easily fixed and I would highly recommend this hotel if you are looking for a great base from which to explore the delights of Florence. Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze, responded to this review Dear HuntersWood, Thank you very much for sharing your detailed feedback following your stay with us. We are delighted to hear that you enjoyed our central location, the comfort of your suite, and the warm, professional service provided by our reception, concierge, and breakfast teams. Your kind words will be shared with the entire team, and they will be greatly appreciated.We sincerely apologize for the disappointing experience you encountered with our bar service. This is not reflective of the high standards we aim to provide, and your comments have been shared with the relevant department to ensure immediate improvements are made.Despite this, we are pleased that your overall stay was enjoyable, and we truly appreciate your recommendation. We hope to have the opportunity to welcome you back in the future and provide you with the seamless experience you expect from a 5-star hotel.Warm regards,Guest Relations Team

  • User:Valerie A

    Trip type: Couples

    5 star Italian luxury & service!!

    rating19 Mar 2026

    One of the nicest hotels we have stayed in Italy. Absolutely gorgeous and plush. Perfect location in the city center. The decor is dreamy. Truly italian design with Renaissance flare…as only the Italians can do it. We had a suite which was very spacious and well designed. I woke up every morning feeling like a princess!! Comfortable beds and pillows. Cozy bathrobes, great bath products, lovely turn down service. The rooms were always impeccably maintained. Excellent cleaning staff! Front desk and valet staff and Alessandro the concierge were lovely and more than helpful! They truly made it a wonderful experience. We cannot wait to return! Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze, responded to this review Dear Mrs. Valerie, Thank you so much for your wonderful review! We are truly delighted to hear that your stay felt so special and memorable. It means a lot to know that you enjoyed the suite, the design, and all the little details that make the experience unique.We’re especially pleased that our team—from housekeeping to the front desk, valet, and Alessandro at the concierge—helped make your visit exceptional. Your kind words will certainly be shared with everyone.We can’t wait to welcome you back for another unforgettable stay!Best Regards, Desilda ShametajGuest Relations Manager

  • User:Sarah J

    Trip type: Couples

    5 stars all around

    rating24 Feb 2026

    My husband and I had a wonderful stay at Helvetia & Bristol in Florence, and it truly exceeded our expectations.The service was absolutely exceptional. The staff went above and beyond to make my husband’s birthday feel incredibly special, with thoughtful touches and genuine warmth that made us feel truly cared for. It’s rare to experience hospitality at this level, and it made our stay unforgettable.Our room was beautiful, spotless, and very comfortable. We also loved the little details, especially the delicious chocolate treats that added such a thoughtful, luxurious touch.Breakfast was outstanding: fresh, delicious, and one of the highlights of our mornings. The quality and variety made it something we genuinely looked forward to each day.The location is perfect and very central/ ideal for walking to Florence’s main sights while still feeling calm and refined.From the service to the food, the room, and the atmosphere, this hotel delivers excellence across the board. We have already booked another stay. We highly recommend it to anyone looking for a special experience in Florence. Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze, responded to this review Dear Q4126MKsarahj,Thank you so much for sharing your wonderful experience at Helvetia & Bristol! We are absolutely thrilled to hear that your stay exceeded expectations and that your husband's birthday celebration was so special. It’s our goal to create memorable moments for our guests, and we’re delighted to know that the thoughtful touches, service, and ambiance made such an impact.We’re also so glad you enjoyed the room, breakfast, and the location! It’s fantastic to hear that everything from the cleanliness to the chocolate treats and the variety of breakfast options added to your experience.We can’t wait to welcome you both back for your next stay. Thank you for your kind recommendation, and we look forward to providing another exceptional experience during your next visit to Florence!Warm Regards,Guest Relations Team

  • User:caroline2

    Trip type: Friends getaway

    Beautifully Maintained Hotel

    rating11 Feb 2026

    Very central location for this beautifully maintained hotel. The rooms are quite different depending on which part of the hotel you are. The reception was very professional and always ready to help. So was the concierge. My room was nicely furnished, the bed very confortable and the turndown service very thoughtful. Unfortunately the double glazing windows was not sufficient and the street noise was quite disturbing. So was the noise from the aircon. The spa is truly amazing and worth going to after a long day of walking in Florence. The truly negative point for me was that an optional service charge was added automatically to my bill when I checked out. Although they offer to remove it I felt a bit cornered. Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze, responded to this review Dear caroline2,Thank you for your detailed review! We’re happy to hear that you enjoyed our central location, the comfort of your room, and the professionalism of our staff, especially at the reception and concierge. We’re also delighted that you found our spa to be a relaxing way to unwind after a day of exploring Florence.We would like to sincerely apologize for the points you raised. We're truly sorry that the street noise and the air conditioning disturbed your stay. It would have been a pleasure for us to help you find a solution, if these inconveniences had been brought to our attention during your visit. We would have done our best to find a comfortable solution that met your expectations, in line with the high level of service we strive to provide.Regarding the optional service charge, as mentioned, it’s automatically calculated by the system, but we make sure to inform our guests at check-out that it can be removed or adjusted at their discretion. This is a common practice in many well-known hotel chains worldwide, and we apologize for any confusion or discomfort it may have caused.We hope to welcome you back soon and ensure your next stay is more comfortable and aligned with the service you expect from us.Best Regards,Guest Relations Team

  • User:Catherine K

    Trip type: Family

    The Best Hotel in Florence!

    rating10 Jan 2026

    Staying at Helvetia and Bristol for Christmas was a truly special experience. The hotel itself is exceptional. The rooms are spectacular, with impeccable attention to detail throughout and the lobby is so warm and inviting with a lovely fireplace.However, what really sets this hotel apart is the people who work here. They went unbelievably above and beyond for us: making same-day dinner reservations every night when most restaurants in Florence were already booked, arranging beautiful flowers for my mom’s birthday, and even shipping something I accidentally left behind back to me after we had already gone. Even for a five-star hotel, their level of genuine kindness and attention to detail was amazing.I could not imagine a better hotel to stay in when in Florence - we hope to come back soon! Helvetia Bristol, Guest Services / Front Office at Helvetia & Bristol Firenze, responded to this review Dear Guest, Thank you for taking the time to share such a thoughtful and detailed review of your recent stay with us at the Helvetia & Bristol. We are truly delighted to hear that your experience during Christmas was so memorable.It is incredibly rewarding to know that our team’s commitment to excellence and attention to detail made such a positive impact on your stay. We take great pride in offering a personalized and exceptional experience for our guests, and it’s wonderful to hear that we were able to meet—and exceed—your expectations. Your kind words regarding our service, particularly in securing last-minute reservations, arranging the special birthday flowers, and returning a forgotten item, are deeply appreciated. We will certainly share your feedback with the team.Thank you for considering us the best hotel in Florence and look forward to welcoming you back soon for another unforgettable stay.Warm regards,Desilda Shametaj Guest Relations Manager

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