Hotel Ambasciatori

Recent Reviews: 2637

• User:George G

  Trip type: Couples

  Quality place in a great location

  04 May 2026

  Nicely appointed, quiet rooms despite proximity to the train station. Great location for train travel or walking the historic city to most attractions! Friendly and professional service. We had breakfast almost every morning and that was a convenient way to set us up for each day! Happy hour/ aperitivo hour at the bar with a drink and assorted snacks is a nice feature as well. Nicola Leone, Direttore generale at C-Hotels Ambasciatori, responded to this review Dear George G,Thank you very much for your kind review.We are delighted to know that you enjoyed your stay with us, particularly our central location, which makes it easy both to explore the historic city on foot and to access the train station. It is also a pleasure to read that you found your room quiet and comfortable despite the proximity to such a well-connected area.Your appreciation of our team’s friendly and professional service truly means a lot to us. We are equally pleased that you enjoyed our breakfast as a great start to your day, as well as our aperitivo hour — a moment we love offering our guests to relax and unwind.We hope to have the pleasure of welcoming you back soon for another enjoyable stay in Florence.Kind regards, Nicola Leone - Resident Manager

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• User:Angus H

  Trip type: Family

  4 days in Florence

  04 May 2026

  Great location near to rail station and within 500 meters or so from the Duomo.Rooms was clean spacious and good value.All staff were very helpful.Rooms at front do experience noise from trains and trams but not excessive.Breakfast was a real plus.Great happy hour as it includes snacks which were varied and tasted good. Nicola Leone, Direttore generale at C-Hotels Ambasciatori, responded to this review Dear Angush396,Thank you very much for sharing your feedback following your stay with us.We are delighted to read that you appreciated our convenient location, just a short walk from the Duomo and close to the train station, as well as the cleanliness and comfort of your room. It is also a pleasure to know that you found our team helpful and welcoming throughout your stay.We truly appreciate your note regarding the rooms facing the front of the hotel, and we are glad this did not significantly impact your experience.It is wonderful to hear that you enjoyed both our breakfast and our happy hour selection — we take great pride in offering a varied and enjoyable experience for our guests.We hope to have the pleasure of welcoming you again soon in Florence.Kind regards, Nicola Leone - Resident Manager

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• User:Safari09205850421

  Trip type: Family

  Family trip nightmare

  04 May 2026

  Unfortunately the experience with your hotel C-hotels Ambasciatori was the worst experience ever. Our family's last stay at your hotel C-Hotel Ambasciatori was exclusively for overnight stays, and we always left around 8:00 AM and always arrived after 9:00 PM.1st - Before we arrived at the hotel. On the 17th of February I contacted the hotel to inform them that one of the guests, my mother, had suffered an accident, falling down stairs and breaking the femur - impossible to travel. We asked if we could get a refund for this 4th adult, as the reason is force majeure. The answer was immediately no, and without suggestion of a solution. Even presenting the medical report indicating that the person couldn't travel, the answer was no. Just for comparison, the airline, based on the situation and the medical report, solved the situation so that we would not lost the value of the airfare.2nd - At the check-in we were charged tourist tax to 4 adult guests, when only 3 adults checked in. €84 was charged instead of €63. We had to ask for the refund later on. 3rd - The most serious was the inability and lack of sensitivity in solving the issue of the broken balcony door. When we arrived at the room last night (around 10:30 PM), the balcony door was open and the room was cold. When we went to close the window, we saw that the doorknob was broken and it was impossible to close the window. That said, we went to reception to explain the situation and seek a solution. The front desk employee responsible was extremely rude and extremely insensitive to the situation, which had nothing to do with his responsibility, he only sent a technician to the room that wasn't able to solve the situation. Didn't have the empathy of checking for himself the situation.We asked if it would be possible to add an extra bed to the second room we booked, as it was large and wouldn't be a problem for us. The answer was negative. We inquired if there were any nearby rooms available; proximity was crucial, as the reservation was a "family" reservation as we are traveling with the kids of 11 and 18, meaning we needed to be relatively close together. There weren't any. We asked if there was a single room available, and one of us (parents) would be sleeping there, and the answer was - Yes but you have to pay for it. "Unbelievable"By our means, we took of the mattress from our room and take it to the kids room, and slept in the floor.We are very dissatisfied with the hotel's attitude, the inflexibility on all points raised, and the failure to offer any suitable solution for our family reservation. Nicola Leone, Direttore generale at C-Hotels Ambasciatori, responded to this review Dear Safari08205850421,Thank you for sharing your feedback. We are sincerely sorry that your stay did not meet your expectations, especially as it was a family trip.First of all, we would like to extend our best wishes for a speedy recovery to your mother. We truly understand how difficult it must have been to manage such an unexpected situation prior to your departure. Unfortunately, as previously communicated, the rate booked did not allow for modifications or refunds, and we regret that this was perceived as a lack of flexibility on our part.Regarding the points you raised, we apologize once again for the clerical error during check-in concerning the city tax. Although it was promptly corrected, we have taken note of this to prevent similar occurrences in the future.As for the balcony door, we are sorry for the inconvenience experienced. According to our internal checks, the issue occurred during the stay, and our technician intervened promptly, securing and properly closing the door. We regret that the situation, as well as the interaction with our staff, did not meet your expectations, as courtesy and assistance are fundamental values of our service.We would also like to clarify that a room change was offered as an immediate solution. We fully understand your preference to remain close to your children; however, due to the high occupancy of the hotel at the time and safety regulations that do not allow additional beds beyond the maximum room capacity, our options were unfortunately limited.Please be assured that our team remained at your disposal throughout your stay, doing their best to assist you in what was undoubtedly a complex situation.We regret that your experience did not reflect the standards we strive to maintain and sincerely hope to have the opportunity to welcome you again in the future and provide you with a more positive experience.Kind regards, Nicola Leone - Resident Manager

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• User:Compass603100

  Trip type:

  Nice hotel but too noisy outside.

  27 Apr 2026

  Although this is a nice hotel and so handy for the train station, the noise from outside is dreadful. Nicola Leone, Direttore generale at C-Hotels Ambasciatori, responded to this review Dear Compass603100,Thank you for sharing your experience and for appreciating our property and its convenient location near the train station.We are sincerely sorry for the inconvenience you experienced. Your feedback will help us improve the comfort of our guests, and we will take your comments into great consideration.For any future stay, we would be pleased to offer you quieter rooms or solutions that can make your visit even more enjoyable.We hope to have the pleasure of welcoming you again and providing you with an even better experience.Kind regards, Nicola Leone - Resident Manager

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• User:Trek07985256034

  Trip type: Couples

  disappointment

  18 Apr 2026

  We stayed for two nights and checked out on 13/04/2026, but unfortunately the experience was disappointing. The room was uncomfortably hot and the air‑conditioning only worked on fan mode, despite several guests asking reception for cooler settings. We had to sleep with the balcony door open, which was very noisy, especially in a street‑facing first‑floor room, even though we had requested a quieter room.Cleanliness of the floor and sheets was acceptable, but many other details were not up to standard . The duvet was not properly covered and slipped off easily, raising concerns about whether it is actually washed between guests.Breakfast was fine on the first day, but the second morning was chaotic: not enough plates, no replenishment of buffet items, and only basic food available, so we ended up eating outside. For the price we paid, the service and room conditions were far below expectations, especially in Italy, where the coffee was also poor quality. This definitely needs improvement.I usually don't do such comments and prefer discus with property directly however after i sent them email i couldn't get any respond back even Nicola Leone, Direttore generale at C-Hotels Ambasciatori, responded to this review Dear Trek07985256034,Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations and that your experience with us was disappointing.We sincerely apologize for the discomfort caused by the room temperature. However, we would like to inform you that, in accordance with current municipal regulations and climate-related policies, the use of air conditioning was not permitted during your stay. This is an external requirement beyond our control, which we are obliged to comply with.We also apologize for the issues you encountered during your stay. Regarding your comments on cleanliness and bedding, please be assured that all linens are carefully washed and handled according to strict hygiene standards. Nevertheless, we will review these aspects internally to ensure everything is always properly arranged and presented.We are very sorry to hear about your breakfast experience on the second morning. This does not reflect our usual standards, and we will address it with our team to ensure better organization and service.Finally, we sincerely apologize for the lack of response to your email. This is not the level of service we aim to provide, and we will investigate this matter to ensure timely communication with all our guests.Your feedback is extremely valuable to us, and we truly regret that we did not provide you with the experience you expected. We hope to have the opportunity to welcome you again in the future and offer you a much-improved stay.Kind regards, Nicola Leone - Resident Manager

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