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Hotel Firenze Number Nine

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Hotel Firenze Number Nine

locationFirenze, Florence

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About Hotel Firenze Number NineAbout Hotel Firenze Number Nine

Location

This hotel is located in the centre of Florence.

Facility

The hotel has a lift and features 42 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. Everyday necessities can be purchased at the supermarket. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, tennis and horse riding are available. Water sports enthusiasts can enjoy canoeing and kayaking. Guests can enjoy a wide range of indoor sports, including a gym, billiards, yoga, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and Ayurveda treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day. Diet meals and gluten-free meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Hotel Firenze Number Nine Amenities at Hotel Firenze Number Nine

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Packaged meals

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      Protective equipment for employees

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Canoe

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Horse Riding

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Tennis

LocationLocation

Map preview

Around this property:

Centre

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1795

Very Good

320

Average

56

Poor

13

Terrible

11

Recent Reviews: 2195

  • User:Patti D

    Trip type: Family

    Beautiful hotel, great location

    rating09 May 2026

    This is a beautiful hotel located close to all the major attractions of Florence. Lots of restaurants and shops nearby. The staff here are great, very friendly. Rooms are beautifully decorated. Comfortable pillows and beds, fluffy towels and robes. The included breakfast was really nice as well. Would love to stay here again.

  • User:Ewa486

    Trip type: Family

    Very disappointing and misleading - not a five-star experience

    rating06 May 2026

    Very disappointing and misleading - not a five-star experienceWe stayed at this hotel on the nights of 13th and 14th March after making a last-minute booking for a family studio at €386 per night (prepaid, with no alternative booking options).On arrival late in the evening, we were informed that the room we had booked, a family studio with a separate bedroom and sitting room, was not available. We were given an alternative room and, given how late it was, we reluctantly accepted it for the night.However, by the next morning it was clear that the accommodation was wholly inadequate and did not match what had been advertised. The room was extremely dark, with very little natural light due to high windows facing a wall. The bathroom was also not fit for purpose, with only a bathtub and an outdated, poorly functioning showerhead that made showering very difficult.More generally, the hotel felt dated and worn throughout. It was far below what would reasonably be expected of a five-star boutique hotel and, in reality, felt closer to a tired three-star property. The photos and descriptions online are very misleading.Breakfast was equally disappointing. There was no proper buffet, just a few cakes, and the à la carte options were limited and poorly prepared. For example, a “cheese omelette” was served with a slice of processed cheese placed on top. Breakfast was also served in a dim, basement-like room that felt damp and uninviting.The communal areas were small, basic, and lacking in comfort.Overall, the experience was so poor that we decided to leave after the first night and booked alternative accommodation at our own expense. We requested a refund for the unused second night and were told we would be contacted. After a very long wait we finally received a reply, as it was expected, that we are not eligible for any refund since we moved out of the hotel after the first night on our own initiative.Having to pay in full upfront for a room that was misrepresented, and then not even receiving the room booked, is deeply unfair and misleading.

  • User:Nati V

    Trip type: Couples

    Wonderful Stay from Start to Finish

    rating22 Apr 2026

    I truly enjoyed my stay at the hotel. The service was excellent and attentive, the room was clean and comfortable, the staff was warm and professional, and the breakfast was rich and delicious. Thank you for a wonderful experience!

  • User:Patty S

    Trip type: Family

    Family of 4

    rating29 Mar 2026

    Was a family of 4. The location is good. But the hotel shows wear and very peculiarly furniture choices bathroom could use updating daughter turned on jets and black debris came out. Under no circumstances is this luxury or 5 stars. It’s more like a 3/4 star hotel. Plus side size rooms was large with high ceilings. Reception Firenze Number Nine, Owner at Hotel Number Nine, responded to this review Dear Guest,Thank you for your candid review and for choosing to stay with us as a family. I'm pleased the generous room size and high ceilings offered some comfort, and that our location served you well. But I want to address the points you raised with the seriousness they deserve.The experience your daughter had with the jets is not acceptable, plain and simple. I've had our maintenance team open a full inspection of that suite's plumbing to ensure this does not happen again. I'm very sorry this occurred during your stay.I also hear you on the furniture choices and the general sense of wear. Our design language is deliberately a bit eclectic—it's not for everyone—but wear is not a design choice, and we are actively refreshing areas of the hotel. Your observations help guide that work.While I'm glad you still found enough to leave four stars, we take no comfort in falling short of the five-star standard we hold ourselves to. Should Florence call you back, I'd be grateful for the opportunity to provide the experience you should have had the first time.With appreciation for your honesty,Aditi Secci MorettiGeneral ManagerHotel Number Nine

  • User:Joe M

    Trip type: Family

    Great place to stay!!

    rating22 Mar 2026

    Hotel Number Nine is an amazing place to stay by everything you could want in Florance. The hotel is well appointed and had really great staff we were able to work with on trips and places to eat. We had a triple room / suite that was stunning and large. A double size white pool tub and massive shower. Breakfast at Daisy’s was a great way to start the day each morning. Only disappointment was we did not get to see a jazz show at Daisy’s in the evening on the dates we were there, but we were there Sunday through Wednesday. They posted the show dates and our schedule did not align. Would stay here again without question. Walking distance to every major landmark we wanted to visit. Reception Firenze Number Nine, Owner at Hotel Number Nine, responded to this review Dear Guest,Thank you so much for staying with us at Hotel Number Nine and for sharing such kind feedback.I'm very glad our team could help you with dining and trip recommendations. Helping our guests discover the best of Florence is what we love doing most. It's also wonderful to hear that your suite gave you a comfortable space to relax—those large soaking tubs are definitely a favorite after a long day of walking the city.I will be sure to share your compliments with the morning team at Daisy’s.I am genuinely sorry you missed the live jazz. We currently schedule our music for the weekend, so it unfortunately didn't line up with your Sunday to Wednesday dates.We would absolutely love to host you again. Please feel free to reach out to me directly the next time you visit, and we will make sure you get to experience an evening show at Daisy's.Best regards,AditiGeneral Manager, Hotel Number Nine

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