Il Pitti Soggiorno

Recent Reviews: 144

• User: Trip64905596123

  Trip type: Couples

  Warning scam alert

  Well what a scam along with travelup who we booked through. They sent an email less than 24 hours before checkin that they cancelled the booking. The stress this caused in securing a booking for the next destination on our tour of Italy is indescribable. Two weeks later we have not received a refund despite several attempts to Communicate. Do not book this hotel or use travelup you have been warne… Read moreWell what a scam along with travelup who we booked through. They sent an email less than 24 hours before checkin that they cancelled the booking. The stress this caused in securing a booking for the next destination on our tour of Italy is indescribable. Two w… Read more

• User: Thomas M

  Trip type: Family

  Not enjoyable here, will book elsewhere in the future.

  Sign-in check in does not respond to communication in a timely manner. I encountered many guests who could not find their rooms (no front desk with a person to assist). We went 4 days with room not being cleaned and asked about the rooms being cleaned. Response was "of course we clean the rooms". They cleaned them that day (we were there 10 days) and didn't clean them again. For the last 4 days we… Read moreSign-in check in does not respond to communication in a timely manner. I encountered many guests who could not find their rooms (no front desk with a person to assist). We went 4 days with room not being cleaned and asked about the rooms being cleaned. Respons… Read more

• User: Mark H

  Trip type: Couples

  A poor, uncomfortable experience. Disappointing.

  Although the location is central and walking distance from tons of restaurants, shops, and sights, the rooms are in disrepair. The floor had chunks of wood paneling missing. The room was constantly hot as the A/C did not work. Also, because of the damaged floor, the bathroom door won't fully open or shut. Finding a staff member to speak with or a reply from an email is impossible. A very bad exper… Read moreAlthough the location is central and walking distance from tons of restaurants, shops, and sights, the rooms are in disrepair. The floor had chunks of wood paneling missing. The room was constantly hot as the A/C did not work. Also, because of the damaged floo… Read more

• User: Crystal P

  Trip type: Family

  Terrible experience. Book anywhere else but here

  Do not book this hotel. We arrived 5 1/2 hours ago and the keys that were left for us did not allow us to access the hallway that led to our room. We called the number we were given, eight, yes eight times and were told 6 times that someone would arrive within 10 minutes to let us in. The other 2 times we were hung up on. A resident of the building eventually gave us access to the hallway after ma… Read moreDo not book this hotel. We arrived 5 1/2 hours ago and the keys that were left for us did not allow us to access the hallway that led to our room. We called the number we were given, eight, yes eight times and were told 6 times that someone would arrive within… Read more

• User: Luna C

  Trip type: Solo travel

  Worst, I do not recommend.

  Based from my experienced, the worst hotel I had been in Italy. I stayed for 3 nights in Florence, every night I checked in a different hotel. It’s frustrating! I booked a classic room and as a Solo traveller the room was big, so I guess it’s nice. But the negative side, there’s too many to mention. The key has its dent that makes the usage of it so hard to go inside and outside the room. I was af… Read moreBased from my experienced, the worst hotel I had been in Italy. I stayed for 3 nights in Florence, every night I checked in a different hotel. It’s frustrating! I booked a classic room and as a Solo traveller the room was big, so I guess it’s nice. But the neg… Read more