La Grande Cantoria

Recent Reviews: 490

• User:Rosanna G

  Trip type: Family

  Great location to Florence’s Attractions

  20 May 2026

  This hotel is an easy walk from the train station and to all of Florence’s attractions. The gentleman who checked us in was very helpful. He gave us a map which simplified our walking route to all of the local points of interest. The hotel appears newly renovated. Our room was spotless and very comfortable. The top floor of the hotel leads to a roof deck with an amazing view of Florence and the Duomo. The hotel provides a buffet breakfast as well. The hotel is on a very busy street but all of Florence is busy! I would stay there again.

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• User:may h

  Trip type: Solo travel

  DO NOT STAY HERE!!!

  29 Jan 2026

  My experience at Hotel Cantoria was ruined by the most unprofessional and aggressive staff member I have ever encountered.The male receptionist (on duty early morning) refused to take a card for the city tax, forcing me out into a rainstorm at dark early morining to find an ATM. I was locked out in the rain and my finger was badly injured by the hotel’s heavy iron gate. None of this would have happened if they hadn't forced me to go out for cash.The most disgusting part? After seeing my injury and realizing I couldn't get cash, he finally processed the card payment with a bad attitude. Instead of apologizing for the injury or the trouble, he was hostile and threatened to call the police because I was upset.The hotel’s response is just as unprofessional as their service. nobody informed me at check-in that the city tax had to be paid in cash. This is a complete failure of communication on their part. Instead of taking responsibility for their mistake, the management has chosen to post a snarky, condescending reply and launch personal attacks against me.The location and setup of this hotel are incredibly sketchy. It’s hidden in a cramped, narrow alleyway, and the reception is confusingly located on the 5th floor. The entrance is completely unprofessional—you have to wait outside a heavy iron gate for someone else to exit just to get a chance to enter the building. There is no proper access control or clear signage. For a solo traveler, this environment felt unsafe and poorly managed from the very beginning.The service is non-existent, the breakfast is terrible, and the staff is power-tripping. Save yourself the trouble and the potential physical harm—book somewhere else in Florence. This place is a disgrace to Italian hospitality.

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• User:Culture55347679180

  Trip type: Couples

  Overnight in Florence

  29 Sept 2025

  This hotel was in a perfect location for us! Easy access from train station and easy access to centre.It should be noted it’s located on the upper floors and the lift is smallish but will only be a problem if you have mobility issues.Service was friendly and helpful- no complaints at all.Room was clean and well maintained.Bed was comfortable. We slept well!We’d use it again if we get to return.

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• User:BrentFran

  Trip type: Couples

  Comfortable

  08 May 2025

  Hotel was very central, only 10 minute walk from central train station, 10 minutes from statue of David. All in all a great location. Comfortable room but only one wall plug on one side of the bed and one above the mini bar fridge. Toilet seat kept falling off, they fixed it once but same problem the next day. Lovely breakfast and the waitress was lovely as were all the desk staff except one afternoon clerk who was just rude. Would I stay again, I think so for the location

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• User:namratakb

  Trip type: Family

  Good experience

  29 Sept 2024

  I recently had the pleasure of staying at Hotel Cantoria, and I can't say enough good things about it! The highlight of my mornings was definitely the fantastic breakfast. There was a delicious variety of options, from fresh pastries to savory dishes, all beautifully presented and incredibly tasty. Also the hotel is very clean and has a modern look.