Palazzo Firenze By Baglioni Hotels & Resorts

Recent Reviews: 581

• User:Travlingman33

  Trip type: Couples

  Great Place to Stay

  03 May 2026

  Our stay at Palazzo Firenze by Baglioni Hotels & Resorts was absolutely exceptional. From the moment we arrived, the level of service truly went above and beyond anything we expected.Every member of the staff—check-in, doormen/porters, restaurant team, room service, and housekeeping—was outstanding. Everyone was incredibly friendly, welcoming, and always had a genuine smile, which made our stay that much more enjoyable.One small adjustment for us was learning that Italian hotels typically don’t provide irons or ironing boards in the room, but that’s more of a cultural difference than a drawback.The interior layout of the hotel is a bit unique and can feel slightly confusing at first, but once we got familiar with it, it added to the charm of the property.If you’re sensitive to noise, I would recommend bringing earplugs. This isn’t something the hotel can control, but there was consistent late-night street noise that could be heard from outside.The location is excellent—within about a 15-minute walk to major attractions like the Florence Cathedral. With the narrow one-way streets in the area, walking is often quicker and more convenient than taking a taxi.Overall, Baglioni did not disappoint. We would absolutely stay here again and highly recommend it to anyone visiting Florence. Flora Grillo, Direttore generale at Palazzo Firenze By Baglioni Hotels & Resorts, responded to this review Dear Travlingman33, we are so grateful for your wonderful review! We thank you for appreciating our service and our Florentine Palazzo! We are sorry you could not get an iron in your room: for safety reason, we do not provide iron inside the guests room but we are used to bring it only upon request if our guests need it. We are sorry this information did not arrive correctly. Please, be sure we evaluate your precious feedback also regarding street noise and the layout of this ancient building: every feedback is always important to improve our offer!We look forward to welcoming you next time! Best Regards, Flora Grillo General Manager

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• User:C9487QNdavids

  Trip type: Couples

  STAY AWAY!

  09 Nov 2025

  Palazzo Firenze By Baglioni Hotels & ResortsFlorenceThe WORST HOTEL EVER! 1038001122Not a 5 star hotel! A 3 star at best. Rooms are old and somewhat dirty. Upholstered furniture has stains. The dining room is small/informal with no atmosphere and the bar is a few tables off the lobby. After checking in, we tried to cancel the remaining 4 nights and were told because we cancelled the next night 1 hour late we had to pay the cancellation fee. Then they refused to credit our card for any refund but instead want specific bank information. Once they receive that info they indicated it would take 15-21 days to refund our money.We were told upon leaving that they are closing the hotel in the winter to completely refurbish the hotel with all new furniture, etc!Traveler be WARNED, DO NOT STAY HERE! - EVEN AFTER ANY RENOVATION! This is a TERRIBLE COMPANY that doesn’t care about you but only your money. Flora Grillo, Direttore generale at Palazzo Firenze By Baglioni Hotels & Resorts, responded to this review Dear C9487QNdavids, We are sorry to read about your deep disappointment.As soon as you complained about the room in free upgrade originally assigned to you (just few minutes after checking in), we offered you the opportunity to change it and get another free upgrade to a Top Suite, namely our De Pepi Suite. At first, you refused as well, saying you wanted the room you had booked. We told you that we could show you a room of that category - not the one pictured on the website with a view of the Duomo, but another one still with a beautiful view of Santa Croce and the hills of Florence. This offer was refused as well. As a justification you claimed that what you have seen on the website was misleading, stating that we had used a wide-angle lens to make everything look bigger. We told you that for this very reason all rooms are presented on the website with exact measurements, in order to avoid this type of misunderstandings. We are sorry to hear that our bar was too small but, please, consider that our Music Room next to it, is a stunning Italian Salone with original 1700s decorations appreciated by all our Guests and it’s about 113smq. When you expressed the willing to cancel the reservation, we immediately informed you about the cancellation policies and clarified that the penalty waive is only granted in cases approved by our company Management. First, the waive has to be approved by Management, then a refund request must be made to your bank account. We understand your disappointment caused by these passages, but the hotel needs to follow the Company procedures. Besides, since you did not want to share with us any further details, we agreed to make an exception and we have already proceeded with the partial refund on your credit card, as you wished. Eventually, the hotel cannot be accused for its plans about a future renovation: by the next spring our Palace is going to reopen with a total new look and, despite your comments, we do hope to have the occasion to welcome you on a next visit so to pamper you even more and assure you an absolute comfort! Best Regards, Flora Grillo General Manager

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• User:MarieKA2712

  Trip type: Couples

  Would absolutely stay here again...

  18 Sept 2025

  Loved Palazzo Firenze, with its intimate accommodations, quiet footpath to the hotel, great common areas and simple but filling breakfasts. Would recommend as centrally located to everything, but not in the heart of the action... hence, great night sleeps and personalized attention. Flora Grillo, Direttore generale at Palazzo Firenze By Baglioni Hotels & Resorts, responded to this review Dear MarieKA2712, We are so grateful for your wonderful review! We thank you for appreciating our service and our Florentine Palazzo and we look forward to welcoming you next time! Best Regards,Flora GrilloGeneral Manager

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• User:DSGSV

  Trip type: Couples

  Fantastic hotel in Florence

  24 Aug 2025

  Palazzo Firenze by Baglioni is a fantastic hotel in a great location in Florence. The staff is wonderful and helpful. The service level and food is great. We would stay again and I highly recommend this property. Flora Grillo, Direttore generale at Palazzo Firenze By Baglioni Hotels & Resorts, responded to this review Dear DSGSV, Thank you very much for your beautiful review! We are glad to know you appreciated everything about us and we look forward to welcoming you back soon! Best Regards, Flora Grillo General Manager

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• User:Islandremarks

  Trip type:

  served its purpose well

  13 Aug 2025

  the hotel is very close to the good area, however the street itself that it is on, can be at night a tad uncomfortable for a lone traveler. the hotel front doors get locked at midnight. that being said the service is very friendly. the rooms are very nice. there is a bar in the hotel however no shops or real lobby. it serves the purpose well for a nice place to sleep but not much of a vibe. Flora Grillo, Direttore generale at Palazzo Firenze By Baglioni Hotels & Resorts, responded to this review Dear Islandremarks,Thank you very much for your beautiful review! We are glad to hear that you enjoyed our service and the time spent with us! The hotel is located in the Santa Croce neighborhood which is one of the most authentic areas in the city. During the evening, the doors are closed to maintain the highest safety standards. We would like to reassure you that a doorman is always available 24 hours to assist our guests opening the door anytime. We look forward to welcoming you back soon! Best Regards, Flora Grillo General Manager

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