Palazzo Montebello

Recent Reviews: 1320

• User:Expedition548624

  Trip type: Family

  Family holiday

  27 May 2026

  Beautiful hotel, we stayed for two nights on our Italy adventure we travelled from Rome to Florence. Two adults and one teenager we booked a suite. The rooms are large and modern & clean. The hotel grounds are beautiful & lovely to sit outside for pre dinner drinks after a long day of walking. The reception staff are very helpful and knowledgable we couldn’t fault any of the staff they were all amazing. Especially the bar staff, they make fabulous cocktails ☺️🍸Breakfast on the terrace was lovely plenty of choice. Our only negative was the air con didn’t work the rooms are very hot we did mention this twice but it didn’t get corrected sadly. We stayed May 24th 2026 for two nights

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• User:GHCYT

  Trip type: Family

  Thieves!!!!

  24 May 2026

  They used our rental car over night and banged it. Significantly damages in front and back. Totally unacceptable. They are ignoring and don’t want to look at videos. Police has to be involved. Would not recommend !!!!! Giulia Somma, Servizi per gli ospiti/front office at Palazzo Montebello, responded to this review Dear Hany Rifai, We are deeply concerned by the serious allegations made in your review, and we welcome the opportunity to clarify the facts of this situation. Following your report, we conducted a thorough internal investigation and can confirm the following:• Security Footage: We have meticulously reviewed our 24/7 CCTV footage. The records clearly show that your vehicle was only ever moved or driven by you. It remained stationary in its parking spot from the moment you arrived until you personally drove it out.• Key Security: Your car keys remained securely stored at our reception desk for the entire duration of the night and were never used by any staff member.• Ongoing Communication: We have been consistently and promptly responding to all your emails. We remain fully available to cooperate and clarify the situation, but only as long as communication is conducted in a polite and civil manner.Given that our records prove the vehicle was never touched by our staff, we find these public accusations of theft and damage to be entirely unfounded and defamatory.While we always strive to assist our guests, we cannot accept statements that damage our professional integrity. Consequently, are forced to refer this matter, along with all supporting evidence and correspondence, to our legal team for further action.Respectfully,Front office managerPalazzo Montebello

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• User:Angie J

  Trip type: Couples

  Excellent!

  09 May 2026

  My husband and I stayed for 3 nights from 5th May (wedding anniversary trip). We were not disappointed. The decor, ambience, cleanliness, food and service were superb. Special shout out to Eda at breakfast who was exceptional for her customer service, the lady who checked us in on the 5th May and helped us practice our Italian, plus the gentlemen who checked us out. All lovely people delivering exceptional service. Highly recommend! Giulia Somma, Servizi per gli ospiti/front office at Palazzo Montebello, responded to this review Dear Angie,Thank you so much for your wonderful review! We are thrilled that you chose to celebrate your wedding anniversary with us.It is a pleasure to hear that you enjoyed our decor and service. We will be sure to share your kind words with our team; they will be delighted to know they made your stay special.We look forward to welcoming you back to the heart of Florence soon.Front office manager

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• User:carlsonjames1

  Trip type: Couples

  Good, but could use some improvements

  03 May 2026

  First the positive...beautiful boutique hotel with a combination of antique and modern with the touches of an top interior designer. Beautiful courtyard and close to the train station. Exceptional service from Dario at the front desk who made great recommendations, reservations and enthusiastically greeted us each day. Now the not so positive...Breakfast was not up to par with other boutique hotels we've stayed at in Italy and France. The continental breakfast is weak and your only hot choice is scrambled eggs. Yes you can order an omelet or French toast for an upcharge, but it is not included when you purchase breakfast. 70% of the time we didn't even get asked if wanted anything besides coffee. Internet is great in the lobby but weak in the rooms. We choose hotels with good accomidations, good location and a great breakfast to start the day. This hotel did 2 out of three and is fixable if management wants address. Would not stay here again Giulia Somma, Servizi per gli ospiti/front office at Palazzo Montebello, responded to this review Dear James,Thank you for your detailed feedback. We are delighted you enjoyed our design, the central location, and the exceptional service provided by our staff.However, we sincerely apologize that our breakfast variety and in-room Wi-Fi did not meet your expectations. We take your comments seriously, as we strive to provide a seamless 4-star experience.Your insights are invaluable for our improvements, and we hope to have the chance to welcome you back for a better stay in the future.Best regards,Front office manager

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• User:Phil H

  Trip type: Couples

  Ok for first time visitor, not for experienced visitor to the city

  30 Oct 2025

  A 4 night visit, our first in florence so wanted something fairly central. It did seem pretty expensive but I think this is common in the city. Staff were friendly but we didnt really need anything doing. The room cleaning was strange as I expected it to be completed in the morning but the cleaner was coming round later afternoon when I expect most people are in the room. Therefore only cleaned 2 out of 4 times.I dont think I would go back as it was a little further out than I would expect and price too high but maybe it is ok for a first time visitor.

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