Popartment

Recent Reviews: 292

• User:ryanne s

  Trip type: Family

  Do yourself a favor & stY somewhere else

  18 Mar 2026

  Please don't stay hereFamilyWhere do I begin, the staff is rude and only speaks Spanish. They do not provide a number to call the front desk. Reception closed the desk early today at 6pm (they are supposed to be on until 8). Two gentlemen were waiting outside because they couldn't get in to check on. I personally had to let them in and call the emergency number repeatedly to get someone to the desk to check them in.Which isn't my job, I'm a guest.In regards to the room, they are outdated.When you take a shower the entire floor gets wet. Do yourself a favor and stay somewhere else. Staff is very lazy

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• User:CMHT19

  Trip type: Family

  Clean, spacious but abit dated

  04 Aug 2025

  We had a spacious apartment on level 2, number 111. It was clean, very quiet and had everything we needed for a 2 night stay in Florence. The location is ideal for the train station, tram into the city and tram to the airport. The website depicts some bright, colourful ‘arty’ apartments, ours was brown and beige with no art on the walls whatsoever! So this was misleading, but we enjoyed our stay here nonetheless. Lady on the reception desk was very helpful when we arrived.

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• User:Wander61548168930

  Trip type: Family

  Unprofessional and unclean

  28 Jun 2025

  Georgio was really helpful in ensuring we were all set for a late check in. After 8pm you will not be able to get any assistance, however the instructions for check-in were very clear. The rooms weren’t that clean. A lot of dirt on the ground and the walls had scuff marks. Additionally, we were told by the woman with short, gray hair that our room would be cleaned since we stayed longer than 3 days, but that never happened. When we inquired she lied and said that she never said that. She also refused to provide any sort of compensation. Also, check-in was too early at 10am.

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• User:Eboni B

  Trip type: Family

  Unprofessional and rude staff member

  28 Jun 2025

  Georgio was very friendly - called ahead of time to make sure we were set for our late check-in. If you arrive after 8 pm you have no way of accessing any assistance - phones aren’t answered and doors are locked. Was told that our room would be cleaned during our stay by the woman with the short, white hair. Our room was not cleaned and when I inquired about it was lied to by the woman with the white hair who said she did not tell me our room would be cleaned - for a four night stay. She was unbelievably rude and unprofessional refusing appropriate accountability or compensation for her error. Scoffed at me when I asked if we could leave our luggage after checkout. Checkout was extremely early - 10 am.

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• User:stoopswatson

  Trip type: Couples

  There has to be someplace nicer.

  12 May 2025

  We were with a tour group living like locals for three weeks. Hotel huge disappointment. The pictures are not what the rooms look like. Room is tired. Refrigerator has issues shelf has painters tape to hold it. Freezer door falls off every time you open it. Shower has duct tape. In three weeks floor was never cleaned just vacuumed. My socks were black. Cleaning is supposed to be every three days but it’s erratic. The ,Anaheim may be the rudest person we dealt with our entire time. It’s close to train stop but train is coming from airport so full of people with luggage. . Had to three or four trains to get on. I had called the organization who planned trip concerned about reviews. Was told former travelers loved it. As a group we were all very disappointed.

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