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Relais Santa Croce by Baglioni Hotels & Resorts

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Relais Santa Croce by Baglioni Hotels & Resorts

locationFirenze, Florence

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About Relais Santa Croce by Baglioni Hotels & ResortsAbout Relais Santa Croce by Baglioni Hotels & Resorts

Location

This hotel is located in the centre of Florence.

Facility

The hotel has a lift and features 24 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service, a hairdresser and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the view onto the street from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A telephone, a television with satellite and pay-per-view channels, a radio and WiFi provide all the essentials for a comfortable holiday. Amenities provided in the rooms include slippers and a daily paper. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and non-smoking rooms.

Sport

The hot tub in the pool area promises pure relaxation. Guests can choose from a range of leisure activities, including cycling/mountain biking, tennis, a gym, a spa, a sauna, massage treatments and hiking. An entertainment programme and live music round out the entertainment options.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Relais Santa Croce by Baglioni Hotels & Resorts Amenities at Relais Santa Croce by Baglioni Hotels & Resorts

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Jacuzzi

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      Massage

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      Sauna

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      Tennis

LocationLocation

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

432

Very Good

86

Average

38

Poor

14

Terrible

11

Recent Reviews: 581

  • User:C9487QNdavids

    Trip type: Couples

    STAY AWAY!

    rating09 Nov 2025

    Palazzo Firenze By Baglioni Hotels & ResortsFlorenceThe WORST HOTEL EVER! 1038001122Not a 5 star hotel! A 3 star at best. Rooms are old and somewhat dirty. Upholstered furniture has stains. The dining room is small/informal with no atmosphere and the bar is a few tables off the lobby. After chec...
    Read more

  • User:MarieKA2712

    Trip type: Couples

    Would absolutely stay here again...

    rating18 Sept 2025

    Loved Palazzo Firenze, with its intimate accommodations, quiet footpath to the hotel, great common areas and simple but filling breakfasts. Would recommend as centrally located to everything, but not in the heart of the action... hence, great night sleeps and personalized attention. Flora Grillo,...
    Read more

  • User:DSGSV

    Trip type: Couples

    Fantastic hotel in Florence

    rating24 Aug 2025

    Palazzo Firenze by Baglioni is a fantastic hotel in a great location in Florence. The staff is wonderful and helpful. The service level and food is great. We would stay again and I highly recommend this property. Flora Grillo, Direttore generale at Palazzo Firenze By Baglioni Hotels & Resorts...
    Read more

  • User:Islandremarks

    Trip type:

    served its purpose well

    rating13 Aug 2025

    the hotel is very close to the good area, however the street itself that it is on, can be at night a tad uncomfortable for a lone traveler. the hotel front doors get locked at midnight. that being said the service is very friendly. the rooms are very nice. there is a bar in the hotel however no shop...
    Read more

  • User:Brian H

    Trip type: Family

    Boutique luxury in the center of Florence

    rating02 Aug 2025

    We stayed at Palazzo Firenze with my family of 5 including 3 adult kids. This property is a hidden gem - it’s only 24 rooms and it feels like a private residence with the grand common spaces, beautiful fresco art and decor, and personalized service. We booked a double and triple room and were very i...
    Read more

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