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The Excelsior, A Luxury Collection Hotel, Florence

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The Excelsior, A Luxury Collection Hotel, Florence

locationFirenze, Florence

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About The Excelsior, A Luxury Collection Hotel, FlorenceAbout The Excelsior, A Luxury Collection Hotel, Florence

Location

This exclusive and historical hotel is situated close to Florence city centre. Florence's cathedral is located in the Via Tornabuoni district just 500 metres from the hotel. For further city excursions, guests may take advantage of the local public transport. There is a bus stop located 700 metres from the hotel and Firenze Peretola airport is just 8 km from the hotel, 15 minutes away with local public transport.

Facility

The hotel was built in 1870. 16 suites, 10 single rooms and 145 double rooms are located on 5 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Film fans will find plenty of 'lights, camera, action' at the cinema. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available. Lectures, presentations and meetings can be held in one of the 5 conference rooms.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony or terrace is among the standard features in the rooms. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, an alarm clock and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Cleaning on departure is among the services offered. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products, a selection of towels and background music. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Keen swimmers are sure to enjoy a few lengths of the pool, refreshing drinks at the poolside snack bar or a soothing soak in the hot tub. Fine weather can be enjoyed on the terrace. For guests who wish to keep active, cycling/mountain biking and tennis are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon and massage treatments. Additional leisure activities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.

Meals

Various dining options are available, including a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at The Excelsior, A Luxury Collection Hotel, Florence Amenities at The Excelsior, A Luxury Collection Hotel, Florence

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

    • -

      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

    • -

      Gym

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      Jacuzzi

    • -

      Massage

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      Sauna

    • -

      Tennis

LocationLocation

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Public Transport

700 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1562

Very Good

403

Average

92

Poor

26

Terrible

25

Recent Reviews: 2108

  • User:Mark G

    Trip type: Couples

    Five-star elegance and luxury but zero attitude

    rating06 May 2026

    What a spectacular and special hotel. It is right in the heart of the action but due to its size and position on the river, the Excelsior is a tranquil oasis from the crowds. You will not receive better, more attentive service anywhere. Some historic luxe hotels like this can feel like museums, or worse, like you’ve stepped into an overpriced boutique where the staff is judging you. Not here. The staff are without exception friendly, open, and welcoming. (The St Regis is across the courtyard from the Excelsior, in case you’re comparing locations - I think the Excelsior provides the same level of luxury but with what I suspect is a great deal more acknowledgment of Bonvoy elite status.) Breakfast was a treat and the rooftop restaurant is gorgeous. I am in love with this hotel and can’t wait to return.

  • User:Steviebas

    Trip type: Couples

    Very nice hotel on the River Arno - great views!!!

    rating04 May 2026

    We stayed at the Excelsior hotel for four nights in late April/early May.The hotel is located right on the banks of the river Arno, directly across a small square from the St Regis hotel. Our room was a large king room with small balcony overlooking the river, on the second floor. The view back towards Florence and Ponte Vecchio was amazing. The balcony is not wide enough for the chairs that are in the room, however, at a push, you can put the chair in, half out and it works well. I delete a couple of bistro chairs and a table would make it perfect for morning coffee.The room was very large and had ample space for all of our luggage. The bathroom was a good size with a large tub and shower over. The bed was medium soft and very comfortable. The air-conditioning in the room worked very well.We did not dine in the hotel, however, we had breakfast delivered for room service a few times. The menu choices are fine and service was efficient. We did spend a few hours on the rooftop Terrace. It has some great views over Florence and it’s an ideal sport for some tapas and cocktails.In terms of location, it is less than a 10 minute walk to each of Ponte Vecchio, Academia, and Uffizi Gallery. The Duomo sits in between those three. That are plenty of restaurants and cafés nearby. The main shopping area is also less than 10 minutes. On the opposite bank of the river is the more authentic part of Florence where there are many many street cafés, restaurants, and gelato shops. Overall, the Excelsior is a great place to stay in Florence. Would definitely recommend it and would come back again.

  • User:nelatt

    Trip type: Family

    Mind blowing incompetence regarding guests who use a vehicle to pick up or drop off luggage and passangers

    rating28 Apr 2026

    Our stay was good except on the day we left my husband picked up a rental car and drove to the hotel to pick me upHowever that is a restricted area and the hotel people said it was ok for a 5 min pick up we got a ticket for 195 euros when we got homeI spoke to many people at the hotel and asked them to help with the ticket since there was no other was to get our luggage and me outside of that zone I was told lady year that they would take care of thisHowever 10 month later we hit another letter from Florence regarding the same ticketThe amount and lack of service from this hotel is mind boggling Do not stay there if u happen to have a car Petra Proietto, Guest Services / Front Office at The Excelsior, a Luxury Collection Hotel, Florence, responded to this review Dear nelatt,Thank you for taking the time to share your valuable feedback with us.We regret to learn about the situation you described. Please rest assured that your observations have been carefully noted and are receiving our full attention.However, at present we are unable to trace the matter reported without your full name. For this reason, we would be most grateful if you could contact us at GuestExperience.excelsiorflorence@luxurycollection.com, kindly providing your full name along with further details regarding the fine, so that we may better understand the circumstances and assist you in the most appropriate way.We remain at your complete disposal and look forward to assisting you.Sincerely,Petra ProiettoFront of The House Manager

  • User:pauldR5391FX

    Trip type: Couples

    Exceptional Spot in Florence

    rating12 Apr 2026

    We had a wonderful week in Florence. The service and facility is exceptional. I am a Bonvoy lifetime e titanium and I’ve seen hotels both good and poor. This one is very good. The staff were helpful and attentive from the bellman to the waiters on the rooftop bar. My wife and I were on our 40th anniversary trip. We had a wonderful adventure. I especially thank “Nico” in the concierge for his attention to detail and thoughtful consideration of our activities. Five stars!,

  • User:Navigate05219205455

    Trip type: Family

    Hard to beat

    rating20 Feb 2026

    Stayed here in two rooms with three kids. Super friendly staff, amazing views from the restaurant and the penthouse. Excellent breakfast, fast WiFi, close to everything. A++

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