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The Westin Excelsior, Florence

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The Westin Excelsior, Florence

locationFirenze, Florence

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About The Westin Excelsior, FlorenceAbout The Westin Excelsior, Florence

Location

This exclusive and historical hotel is situated close to Florence city centre. Florence's cathedral is located in the Via Tornabuoni district just 500 metres from the hotel. For further city excursions, guests may take advantage of the local public transport. There is a bus stop located 700 metres from the hotel and Firenze Peretola airport is just 8 km from the hotel, 15 minutes away with local public transport.

Facility

The hotel was built in 1870. 16 suites, 10 single rooms and 145 double rooms are located on 5 storeys and can be reached by lift. Multilingual staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Film fans will find plenty of 'lights, camera, action' at the cinema. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 5 conference rooms.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, an alarm clock and WiFi (for a fee) are provided as well. Guests can take advantage of the nightly turndown service. Cleaning on departure is among the services offered. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, a vanity mirror and bathrobes are provided. As a special feature, bathrooms are also stocked with cosmetic products and background music. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, tennis, a gym, aerobics, a spa, a beauty salon and massage treatments. At the hotel offers excellent facilities for leisure and relaxation, including a kids' club, live music, a dance club and a nightclub.

Meals

Dining facilities include a dining room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. In addition to breakfast, the hotel also offers lunch and dinner à la carte. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at The Westin Excelsior, Florence Amenities at The Westin Excelsior, Florence

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Jacuzzi

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      Massage

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      Sauna

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      Tennis

LocationLocation

Around this property:

Public Transport

700 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1549

Very Good

403

Average

92

Poor

26

Terrible

24

Recent Reviews: 2094

  • User:jamesi103

    Trip type: Family

    You should stay at this hotel

    rating09 Nov 2025

    This property was outstanding. It overlooks the Arno on one side and the Florence city center on the other. It is conveniently located. The rooms were new and fashionable. However, the best part of this hotel was its staff. They were very friendly and helpful. They continually brought surprises to o...
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  • User:kelleyt647

    Trip type: Couples

    Excellent!

    rating03 Nov 2025

    Wonderful location and views. Beds are comfortable. Breakfast was excellent. Concierge team was amazing and helped us book a car that was delivered to hotel. We drove to Chianti wineries. Very easy and amazing day trip. Highly recommend this hotel.

  • User:Drew P

    Trip type: Couples

    Exquisite

    rating02 Nov 2025

    An excellent blend of luxury and modernity. The hotel has arguably the beat location in Florence next to the st Regis, on a square by the river. Beautiful 700 year old building and excellent rooms. Service is fantastic - alessio and the entire concierge desk are remarkably kind, helpful, and hospita...
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  • User:fromAtl

    Trip type: Couples

    FABULOUS!!!

    rating18 Oct 2025

    The ExcelsiorFabulous staff, very attentive and responsive to needs. We stayed in a corner room with windows that opened to small balconies overlooking the river. Each evening, we enjoyed the beautiful sunset as we stood on the balcony. The ceilings are so high in the room that it makes it feel even...
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  • User:Explorer35954448819

    Trip type: Couples

    Very Disappointing Special Occassion Experience

    rating09 Oct 2025

    I originally did not intend to publish a public review of this hotel. However, after filling out a Marriott survey about my experience at the hotel, I received a very strange email from this hotel that was both highly combative and confrontational. This really soured my overall perspective of our st...
    Read more

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