Best Western Plus Tigullio Royal Hotel

Recent Reviews: 1647

• User:Dena G

  Trip type: Couples

  Scaffolding or room in the car park.

  14 May 2026

  On arriving at the hotel we saw scaffolding all over the hotel. We were given a room on ground level in a back car park with a plastic ivy screen outside the only opening which made the room dark. On complaining and asking for another room we were offered one of two rooms with scaffolding, no balcony balustrade and looking at a screen between us and the sea and scaffolding! We took this as it was a lighter room. I asked for the money back on the two extra nights as to stay there would have been miserable and we booked other accommodation. We were only offered one night refund instead of two. We accepted as better than nothing but I believe we should have had both nights reimbursed and in fact we should have been compensated via the hotel for the other three nights of the tour for this terrible scaffolding. The bad experience caused two hours of rebooking accommodation and trains and more expense.

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• User:BeatrizCharleston

  Trip type: Friends getaway

  Beautiful hotel with outstanding staff and service!

  25 Nov 2025

  I had an amazing stay this September at the Best Western Tigullio Royal Hotel in Rapallo. This is my 2nd visit to this gorgeous hotel, and I hope to return every year to this beautiful gem of a property that I have discovered. The hotel has so many things to praise, but first and foremost I have to say that the service from ALL employees is absolutely outstanding. From the time you enter to check in, you are made to feel at home and welcome. I cannot say enough about the service I received from Elena, Elizabetta, Moira, and Luca, their manager. They truly go above and beyond to make sure that your stay is a wonderful experience. One of the bonuses of staying here is they have an agreement with another hotel to use their pool and beach facilities. I was truly overwhelmed by Luca, who telephoned for me on a cloudy day, to ensure I could still use their property. He truly went above and beyond, which meant the world to me. The breakfast is fantastic, and the staff again outstanding. The roof top bar is absolutely beautiful, and the bar staff also welcoming and fantastic. My room was gorgeous, with an incredible view of the sea. The location of the hotel is perfect-you are right across the street from the water, and a beautiful boardwalk to enjoy. I honestly cannot say enough about how fantastic this hotel is. I truly am sincere that every employee was outstanding, and I apologize that I cannot name each one, but want each one to know they made my stay very special. I hope to return to this beautiful property next year, and plan to make it I place I always return to. Thank you to the entire staff for such a memorable experience at your beautiful hotel. Andrea Boccardi, Proprietario at Tigullio Royal Hotel, responded to this review Dear Mrs Beatriz,We thank you so much for taking the time to share such a wonderful and heartfelt review of your stay at the Best Western Tigullio Royal Hotel. We are truly honored that you chose to return to our hotel and that you consider it a place you hope to visit year after year.Your kind words about our team mean the world to us. Knowing that Elena, Elisabetta, Moira, and Luca made you feel welcome and cared for is incredibly rewarding, and we will be sure to share your appreciation with them and with the entire staff. Providing warm, attentive, and personalized service is at the heart of what we do, and your feedback confirms that our efforts are making a difference.We are especially pleased that you enjoyed our partnership beach and pool facilities, as well as the rooftop bar, breakfast, and your sea-view room. It is wonderful to know that even small gestures, such as Luca’s assistance on a cloudy day, helped make your stay even more special.Thank you again for your sincere and generous comments. It was a pleasure having you as our guest, and we truly look forward to welcoming you back next year to your home in Rapallo.Andrea Boccardi---General Manager

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• User:H5029LOmikeg

  Trip type: Couples

  Charming and friendly

  16 Nov 2025

  We loved our two-night stay here. The staff, without exception, were charming and friendly and very helpful. Our room was lovely - clean and nicely decorated. We had a room at the rear of the hotel and found it quiet and relaxing. The bar provided an amazing apperitivo alongside great Prosecco. For me, a key measure of a great hotel is how well the staff deal with problems. When we found our door wasn’t locking properly it was fixed very quickly, even though it was quite an involved job. Not only that, but everybody from the reception team to the maintenance man, took a genuine interest in getting things fixed. Fantastic. Andrea Boccardi, Proprietario at Tigullio Royal Hotel, responded to this review Dear Guest,Thank you so much for your kind words and wonderful rating! We are thrilled to hear that you enjoyed your two-night stay with us. Our staff takes great pride in providing exceptional service and it warms our hearts to hear that you found them charming, friendly, and very helpful. We are delighted to hear that you loved your clean and nicely decorated room and that you found it quiet and relaxing. We are also pleased to hear that you enjoyed the amazing apperitivo and great Prosecco at our bar. We always strive to provide a memorable experience for our guests and we are glad that we were able to fix the issue with your door promptly and efficiently. Your satisfaction is our top priority and we are grateful for your recognition of our team's efforts. We hope to welcome you back to our hotel again in the future. Thank you for choosing us as your home away from home. Safe travels!Andrea Boccardi - General Manager

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• User:Christopher D

  Trip type: Friends getaway

  This hotel needs to be at the top of your list if you are visiting Rapallo

  07 Nov 2025

  We would thoroughly recommend this hotel. The location is great. The staff are friendly and helpful. The rooms are very comfortable and spotlessly clean. The variety at breakfast was amazing. The breakfast staff were extremely helpful and attentive. We particularly enjoyed visiting the Sky Bar on the roof. Fantastic views and very attentive service. Special mention of Francisco. He went out of his way to make us comfortable and gave some great tips on local restaurants to enjoy. If you are planning on a visit to Rapallo, definitely keep this hotel at the top of your list. Andrea Boccardi, Proprietario at Tigullio Royal Hotel, responded to this review Dear Mr Christopher, Thank you so much for your wonderful review and for taking the time to share your experience with us.We are truly delighted to know that you enjoyed your stay — from our convenient location and comfortable rooms to the breakfast selection and the panoramic Sky Bar.Your kind words for our team, and especially for Francisco, are deeply appreciated. We will be sure to share your compliments with him and the entire staff, who will be thrilled to know they helped make your visit to Rapallo memorable.We look forward to welcoming you back soon for another relaxing stay and another breathtaking view from our rooftop.Andrea Boccardi---General Manager

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• User:Grainne B

  Trip type: Couples

  High quality hotel, comfortable room and bed, helpful staff, excellent breakfast with a great variety of food

  05 Oct 2025

  Excellent hotel, high quality, great location on seafront with lots of restaurants and shops nearby, attentive staff, top quality breakfast Andrea Boccardi, Owner at Tigullio Royal Hotel, responded to this review Dear Guest,Thank you so much for your kind review! We are delighted to hear that you enjoyed your stay with us. It means a lot to us that you found our hotel to be of high quality, with comfortable rooms and beds, helpful staff, and an excellent breakfast selection. We are also thrilled that you appreciated our great location on the seafront, surrounded by restaurants and shops. It was a pleasure to have you as our guest, and we hope to welcome you back again in the future. Thank you for choosing to stay with us!Andrea Boccardi - General Manager

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