Excelsior Palace Portofino Coast

Recent Reviews: 2086

• User:970BillM970

  Trip type: Couples

  Marvellous hotel, very enjoyable stay.

  02 Oct 2026

  Great hotel, great location and friendly helpful staff.We got upgraded to a sea view balcony room which was brilliant ?? Excelsior Palace, General Manager at Excelsior Palace Portofino Coast, responded to this review Dear Guest,we thank you for your nice review and we are happy to hear that the upgrade that we offered you has been appreciated!We remain at your complete disposal for future stays and send our best regards from Rapallo.Aldo WerdinGeneral Manager

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• User:NorthStar53576833882

  Trip type: Couples

  Great location!

  19 Aug 2026

  Great location! Great pools and access to the Sea! Excelsior Palace, Direttore generale at Excelsior Palace Portofino Coast, responded to this review Dear Guest Thank you very much for your review. We truly appreciate the time you took to share your experience.We sincerely look forward to welcoming you back again in the near future.Kindest RegardsAldo WerdinGeneral Manager

• User:saigonsong

  Trip type: Friends getaway

  A 5 Star GEM

  30 Jul 2026

  Had the best experience upon arrival by Francesco at the front desk!! Such genuine hospitality without any pretentiousness for a 5 star resort! We were upgraded to a suite and received the warmest welcome without any expectations. Francesco started us off right with his great restaurant recommendations and went above to secure us last minute reservations at local spots, as well is the hot touristy Portofino. Overall, wonderful service here with a true local feel! Do expect that it’s a BIG resort and not a boutique and the traditional Italian decor was more intense than accustomed modern decor but I ended up really appreciating how authentic it was! Aldo Werdin, Marketing at Excelsior Palace Portofino Coast, responded to this review Dear Guest,Thank you very much for your kind and positive feedback.We are delighted to read that you appreciated the cleanliness of the property, the excellent management, and the friendliness of our staff. It is a pleasure to know that our staff and our style contributed to making your stay comfortable and enjoyable.We truly appreciate your words and look forward to welcoming you back again soon.Aldo WerdinGeneral Manager

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• User:AsiaDanielZG

  Trip type: Family

  Hotel of Contrasts in Need of Renovation

  22 Jul 2026

  Our stay at Excelsior Palace Portofino was a mix of wonderful highlights and some very disappointing experiences.The hotel's location is spectacular, offering breathtaking views of the Ligurian coast. We also really enjoyed the Beach Club, especially the beautiful infinity pool overlooking the sea. Both the hotel staff and the Beach Club team were consistently friendly, attentive, and professional, making us feel welcome throughout our stay.Breakfast was good, with a decent selection and quality, although we felt there was still some room for improvement.Unfortunately, several aspects of the hotel did not live up to the standard we expected. The interiors felt very heavy and outdated, filled with antique furniture, sedan chairs, paintings, and elaborate decorations. While some guests may appreciate this historic style, it simply was not to our taste.The biggest disappointment was the hotel's dinner restaurant. One evening we were served lobster pasta made with spoiled lobster that had a very unpleasant smell. This should never happen in a luxury hotel. Even more disappointing was the reaction of both the waitstaff and the restaurant management, who handled the situation in an unprofessional and inadequate manner. The other dishes we ordered were also disappointing and lacked both flavor and refinement. They tasted as though they had been prepared by an amateur rather than by a professional kitchen. For a hotel of this reputation, this was simply unacceptable.The bathroom also showed clear signs of age. Around the shower enclosure we noticed dirt and mold, which was particularly disappointing and not what we would expect from a five-star property.In addition, there were unpleasant odors in some areas of the hotel, which further affected the overall experience.Overall, Excelsior Palace has undeniable strengths, including its magnificent views, excellent service, and enjoyable Beach Club. However, the poor dining experience, aging facilities, cleanliness issues in the bathroom, and unpleasant smells significantly detracted from our stay. With better maintenance and a much higher standard in the restaurant, this hotel could offer an experience worthy of its reputation. As it stands today, we left feeling disappointed. Excelsior Palace, Direttore generale at Excelsior Palace Portofino Coast, responded to this review Dear Guest,Thank you very much for taking the time to share your detailed review of your stay with us.We are delighted to learn that you appreciated our location, the Beach Club, and professionalism of our team. At the same time, we sincerely regret the aspects of your experience did not meet your expectations, as for example your dinner at our restaurant and the condition of the bathroom. Your comments are truly appreciated and have been shared with our team, as they help us improve our services.We hope to have the opportunity to welcome you back to the Excelsior Palace Portofino Coast and provide you with a better experience Kindest RegardsAldo Werdin General Manager

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• User:Florentina C

  Trip type: Couples

  Never again

  12 Jul 2026

  Nice location but unfortunately there is no beach only a terrace with a risky access to the sea. Old hotel decorated excessively. Ridiculous breakfast where people have to fight for one egg or a slice of bacon. Too many dogs around. The vespa we rented was extremely expensive and seemed older than the hotel and extremely dirty. The bed was very uncomfortable and the noise from the restaurant was sometimes unbearable even thought our room was on the 6th floor. The cleaning of the room was too superficial. It is our first and last time in this hotel who in my opinion has only the price for a 5 stars. We had dinner twice at another 5 stars hotel named Miramare which really deserves its 5 stars. Excelsior Palace, Direttore generale at Excelsior Palace Portofino Coast, responded to this review Dear Guest,Thank you for taking the time to share your feedback following your stay with us.We are pleased to know that you appreciated our unique location, which is undoubtedly one of the hotel's most distinctive features.We are sorry to learn that several aspects of your experience did not meet your expectations. Regarding the style of the hotel, the property is in an authentic Belle Époque style, with many original antique furnishings a characteristic appreciated by many of our guests.We also regret that you did not enjoy breakfast. This is the peak of the summer season, the breakfast restaurant can occasionally be busier than usual, although our team works continuously to replenish the buffet and assist guests as promptly as possible.With regard to the Vespa rental, we are surprised by your comments because during your stay, you chose to rent the Vespa on several occasions. We have never received similar feedback regarding the condition or cleanliness of the vehicles. Nevertheless, we will share your comments with our staff in order to verify the condition and cleanliness of the vehicle.From our Beach Club, Guests can reach the sea via ladders Alternatively, Guests can enjoy our two beautiful sea-view swimming pools and the Jacuzzi tubs, which are among the hotel's most appreciated facilities.We value your comments, and we remain at your disposal for any further clarification you may require.Kind regards, Aldo Werdin General Manager

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