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Hotel Bristol Palace

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Hotel Bristol Palace

locationGenova, Genoa

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About Hotel Bristol PalaceAbout Hotel Bristol Palace

Location

This hotel warmly welcomes guests in Genoa.

Facility

The hotel has 3 lifts and features 133 rooms, including 5 suites and 12 single rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A telephone, satellite television, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. After an eventful day, guests can work out and recharge in the gym.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hotel Bristol Palace Amenities at Hotel Bristol Palace

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1560

Very Good

888

Average

247

Poor

92

Terrible

67

Recent Reviews: 2854

  • User:Malte K

    Trip type: Couples

    great place to stay in Genova

    rating02 Jun 2026

    great location, excellent service from staff, clean and spacious rooms and superior breakfast buffet.

  • User:Douda B

    Trip type: Family

    Sleepless night in a 5‑star hotel and disappointing response

    rating31 May 2026

    We stayed at this hotel for two nights (April 27–29) expecting a special experience, as we do not usually stay in this type of establishment.Unfortunately, our first night was extremely disappointing. We could clearly hear our neighbors talking, laughing, and even their intimate moments. It was very intrusive and we barely slept.We reported this the next morning. The hotel upgraded us for the second night and applied a small reduction, which we appreciated. However, this does not change the fact that one night of our stay was completely ruined.We were also disappointed by the breakfast, which was not at the level one would expect from a hotel of this category, both in terms of quality and overall experience.What is most disappointing is the handling of the situation afterward. Despite explaining the impact this had on our stay, the hotel refused to offer any meaningful compensation and insisted that we should have complained during the night.In a hotel of this category, guests should not have to call reception at midnight because of poor soundproofing.Overall, this experience did not match the standards expected from a luxury hotel, and the lack of consideration in resolving the issue was surprising.

  • User:Danieldelgado009

    Trip type: Friends getaway

    Great hotel, good location. A bit noisy tho

    rating21 May 2026

    Beautiful hotel, the property is very old and classic, but the maintenance is very good, everything is at a great condition. We stayed at La Superba (Presidential Suite), the suite is amazing, very spacious, comfortable, nicely decorated, the bathroom is modern and elegant, toiletries (Etro) are amazing. Breakfast is good, staff is friendly and helpful. The location is great, close to shops and restaurants. Only down side is the noice, you can hear people on the streets at night and even people upstairs. Fiorenza Peyrot, Marketing at Hotel Bristol Palace, responded to this review Dear Daniel,Thank you for choosing the Bristol Palace and for taking the time to share your impressions with us. We are absolutely thrilled to hear that your stay in our Presidential Suite, La Superba, was so amazing and that you enjoyed its spacious design, the elegant modern bathroom, and our premium Etro toiletries.It is also a true pleasure to know that you appreciated our beautifully maintained classic property, our friendly staff, and our excellent central location close to Genoa's best shops and restaurants.We appreciate your feedback regarding the noise. Being right in the vibrant heart of the city, achieving total soundproofing can occasionally be a challenge due to architectural preservation, yet we are always looking for ways to improve it even further.Thank you once again for your valuable insights, and we look forward to welcoming you back for another wonderful experience.Warm regards,Eleonora OlandesiGuest Relations Specialist

  • User:468jounik

    Trip type: Family

    Probably worst value 5-star ever

    rating15 Apr 2026

    Great location in one of the main shopping streets. That about it what this hotel has going for it. Tiny rooms are basic, bed is hard and you hear constant traffic noise through the leaking windows. Bathroom is dirty and water in the shower doesn’t drain. Staff is clueless and guides you to wrong places, acts defensive when confronted. There has to be better options on Genoa. Fiorenza Peyrot, Marketing at Hotel Bristol Palace, responded to this review Dear Jouni K,thank you for sharing your feedback. We are sincerely sorry to learn that your experience did not meet your expectations, as the comfort and satisfaction of our guests are our highest priorities.It is disappointing to hear that the style of your room and the firmness of the bed were not to your preference. With 133 rooms, each featuring a unique layout and character, we are confident we could have found a more suitable accommodation for you had we known of your discomfort during your stay.Regarding the external noise, while our central location offers the convenience of being within walking distance of Genoa's main attractions, it can occasionally bring city sounds beyond our control. Although our rooms are equipped with soundproof windows to ensure a peaceful environment, we regret if this was insufficient during your visit. Furthermore, we have already alerted our maintenance team to the issues you encountered in the bathroom to ensure they are addressed immediately.Most importantly, we are disappointed by your comments regarding our team’s guidance. We take great pride in recommending trusted, traditional, and historical experiences to our guests, and we are truly sorry if the suggestions provided did not meet your expectations. Your experience does not reflect the high standards of hospitality we are known for and that we work for each day.As your stay was not reflective of the excellence we strive to provide, we truly hope to have the opportunity to welcome you back in the future to offer you an experience that demonstrates our genuine care and attention.Warm regards,Eleonora OlandesiGuest Relations Specialist

  • User:viliqnam

    Trip type: Couples

    Fantastic

    rating05 Apr 2026

    Fantastic hotel, great view, great experience Fiorenza Peyrot, Marketing at Hotel Bristol Palace, responded to this review Dear Viliqna,thank you very much for your wonderful feedback. We are delighted to hear that you had such a fantastic experience at the Bristol Palace. It is a pleasure to know that you enjoyed the views and that your overall stay with us was so positive.Providing a memorable stay in the heart of Genoa is our primary goal, and we are glad we succeeded in making your visit special.We look forward to welcoming you back in the future.Kind regards,Eleonora OlandesiGuest Relations Specialist

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