Hotel De Ville

Recent Reviews: 174

• User:Nicolai K

  Trip type: Family

  Theft from our room!

  03 Aug 2026

  Theft from our room!We stayed at this hotel for one night before continuing to another destination in Italy. During our stay, approximately €200 was stolen from our room while we were out in the city.I discovered the money was missing immediately after checking out. I went straight to the reception desk to report it. The receptionist insisted that it was impossible and refused to help by checking the key card access logs or the security camera located directly outside our room. The receptionist also refused to assist us in contacting the police and instead accused me of having taken the money myself.I made it very clear that I was not accusing the receptionist personally, but we were 100% certain the money had been stolen because it had been kept in two separate wallets, neither of which had left the room after we checked in.Since the receptionist refused to help, we contacted the hotel owner. Unfortunately, he was no more helpful. In an email, he claimed that my account of the incident was untrue, while also saying they would investigate the matter. I never received any follow-up from the hotel, even though it should only have taken a few minutes to review the security camera footage.The rooms and the location were good, but I definitely cannot recommend this hotel. Theft from a room is something a hotel may not always be able to prevent. However, accusing a guest of lying, claiming that I changed my story, and refusing to make any effort to investigate or help find a solution—regardless of who may have entered the room—is completely unprofessional. Their dismissive attitude only reinforces my impression that this is probably not the first time something like this has happened, nor is it likely to be the last. Giacomo P, Proprietario at Hotel De Ville, responded to this review Good morning,Thank you for your review and feedback. We are very sorry to read this review, as we have checked both the entries and exits from your room. We have had the CCTV cameras checked by qualified technicians, and no one gained access to your room in any way during the times you specified. Kind regards,GiacomoHotel de Ville ****

  Read more

• User:BrettOz43

  Trip type: Couples

  Great hotel, Genoa was a surprising good stop over

  10 Jul 2026

  First impression was excellent. The door man was courteous and accommodating, meeting us at the taxi and taking our bags to the room without checking in first. Check was efficient, staff member was lovely, explained the city and area, showing us on the map things to see and do. Even escorting us to our room. Elevator up to the room and was very clean. Opening the door, you are greeted with vaulted ceilings and a spacious room, large king size bed and enough room to open 2 suitcases at once with ample amount of space. There was a double wardrobe and the bathroom was great, the shower even had a full seat in it for convenience. The one negative was a small amount of mould on the shower base and the cord for the exhaust fan was mouldy as well. The area was different. The market vaults are quaint but I can see it being a little sketchy at late night, the taxi driver advise us this as well, however the times we were out and about, we felt safe and secure. All in all, great hotel and amazing staff.

  Read more

• User:Coastal38779672613

  Trip type: Family

  Amazing service!

  10 Feb 2025

  The service was incredible. The receptionist, Monica, is absolutely fenomenal. She was patient, kind and always helped with a smile on her face. Best receptionist I've met so far.The breakfast was amazing, the room was clean and spacious and the bathroom was to die for. Absolutely recommend it to anyone who's going to Genoa.

• User:Geyservilleman

  Trip type: Friends getaway

  Superb value in an excellent location.

  10 Dec 2024

  This is a top notch small hotel. In a convenient location. The room is large, well appointed superior amenities. You are just a few minutes from the historic center of Genoa and directly across the street from the Antiqua Porto. The room I stayed in was directly across from the Galliano ship. And even though there was a highway in the view, it was quiet in the evening. I would call this value beyond expectations.

  Read more

• User:Simon R

  Trip type: Couples

  Spacious and clean but not recommended

  12 Oct 2024

  This hotel is situated next to the Port area with a major road and elevated expressway in between. If you dare.e to open the windows to get fresh cool air, the noise level is overwhelming. Opening the windows is necessary as the air conditioning does not seem to work efficiently, if at all! The breakfast is nothing to write home about and, on our second day, I got an omelette with mushrooms that was swimming in oil that totally overpowered the taste of the mushrooms. The sides of avocado and bacon arrived 10 minutes after the omelette. Toast was asked for as a side plate, but arrived covered with avocado. Not what was ordered and a waitress who had very limited English didn't help. Cancelled breakfast for the final day and hot our own.Rooms are spacious and clean. Bathroom is a good size but water pressure limited and be prepared to wait 5 minutes for the hot water to arrive when starting up the shower. If we are back here in Genoa, I would look elsewhere to stay.

  Read more