Melia Genova

Recent Reviews: 2295

• User:JAFOS53

  Trip type: Couples

  A truly supportive staff in a time of personal trauma

  17 Sept 2026

  My wife and I were taking a celebratory cruise of the Mediterranean when I took seriously ill with mild pneumonia and was set ashore in Genoa, my wife accompanied me in the ambulance as we raced to the nearest Emergency ward where I spent the next two weeks in ICU. Thankfully a merciful God blessed us with my darling being booked into Amelia Genova by the Cruise line, the staff from the Manager Victoria down to the cleaning lady went out of their way to make life better for my beloved wife until I was able to join her, three days ago. As we await advice on when we return home. I cannot endorse this hotel strongly enough to express my unbounded thanks. Yours sincerely Steve Elphick Melia Genova, Direttore generale at Melia Genova, responded to this review Dear Mr. Elphick,Thank you for your incredibly touching words. We are deeply sorry to hear about the difficult circumstances that brought you to Genoa, but we are truly grateful that your health has improved and that you are now reunited with your wife.It means a great deal to all of us to know that, during such a challenging time, our team was able to provide comfort, support, and care to your beloved wife. Your kind recognition of Victoria and the entire staff is sincerely appreciated and will be shared with everyone involved.On behalf of all of us at Meliá Genova, we wish you a continued recovery and a safe journey home. Thank you for placing your trust in us during such a significant moment in your lives.With our warmest regards,Francesca PeterlongoGuest Experience Manager

  Read more

• User:David W

  Trip type: Couples

  Best hotel I've ever stayed in!

  04 Jul 2026

  We loved this hotel. Everything was perfect: the warm, friendly efficient staff, the spacious beautiful corner room with a tiny glimpse of the ocean, the pool in the relaxing spa. The beds were comfortable, the linens perfect, there was no noise (we were on the 5th floor. Most of all, the manager and staff were so accommodating. We booked for 2 days but wanted to stay a 3rd. It was a weekend, but the staff found us a room and moved our baggage seamlessly. Melia Genova, General Manager at Melia Genova, responded to this review Dear Mr. David,Thank you for taking the time to share such a wonderful review.We are truly delighted to learn that every aspect of your stay met your expectations, from the comfort of your room and the relaxing spa facilities to the quality of our service. Your kind words regarding our team are especially appreciated, as providing warm, attentive, and personalized hospitality is at the heart of everything we do.We are also pleased that we were able to assist with extending your stay and make the transition as smooth and seamless as possible.It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another memorable stay in the future.Kind regards,Gianluca Meucci Guest Experience Team

  Read more

• User:Doreen C

  Trip type: Family

  Quite expensive with hidden extras.

  26 May 2026

  On arrival there was someone there to take all our luggage to our room. The reception area is quite far back when you go inside and quite dark. It didn't appea very welcoming. The room was good with a bottle of water and a chocolate for us. The bathroom had a deep bath. We did find it slippery to get out of so used a towel to help. The shower was good too. Both with Rituals toiletries. The room was cleaned each day.What let the hotel down was the breakfast room. There just wasn't enough space to get breakfast without waiting for someone to move on. The cereals selection was very poor. To get a decent granola it had to be paid for as extra as did other options. The bread was poor quality too. The food on offer freely was mostly processed. It took ages sometimes to get a cup of tea or coffee. The fruit juice wasn't fresh juice. The cake selection was about the best thing there for me.What was convenient is a bakery across the road and a local coop nearby.It was about 30 minuets walk into the centre and there is a bus route near the hotel too. A taxi to the centre is 10 euros and worth it on a hot day.We didn't use the spa either. It is 20 euros to use the facilities.While there our cousin has a theft of gifts that she had bought out of the room. Part of the items were found and others not. A refund was given once the receipt was produced. For the distress the hotel gave a small box of biscuits!I personally wouldn't use this chain of hotels again because of the extra funds that have to be paid for some quality food at breakfast. The city tax is 5 euros each per night. Melia Genova, General Manager at Melia Genova, responded to this review Dear Doreen,thank you for your feedback. We are sorry for the issues experienced, which do not reflect our standards; your comments will be carefully considered to improve our services.Please note that no items were stolen: they were mistakenly disposed of as they had been placed in bags near the trash. We sincerely apologize for this error, and for this reason we provided a refund for the purchased items and offered a small local gift as a gesture of apology. Thank you for your understanding, and we hope to welcome you again in the future.Guest Experience Team

  Read more

• User:Harry R

  Trip type: Couples

  Overpriced and problematic

  07 May 2026

  Grossly over priced for what you get. They turn off AC at night. And you have to ask several days in a row to have it turned on again. Unacceptable for 1000 Euro a night. The staff are genuinely nice and want to be helpful. But cannot quite produce results. The property is a well done boutique hotel in an elegant residential neighborhood with great restaurants and all necessities nearby. The suite was beautiful with fabulous terrace. They must upgrade bed linens and towels. Thin and substandard for the prices. Pillows are a disaster. Flat and small. The food is mediocre and breakfast offering paltry. The “gym’ is a joke. In generally, a major disappointment and outrageous price. Melia Genova, General Manager at Melia Genova, responded to this review Dear Mr. Rubin,thank you very much for taking the time to share your feedback with us.We are very pleased to know that you appreciated our Team, as well as our central location and your stay in the Grand Suite with terrace. Your kind words are truly valued and will be shared with the team.At the same time, I would like to express my sincere apologies and how sincerely sorry we are for the inconvenience you experienced with the air conditioning. We fully understand how this may have impacted your overall comfort.During your stay, we did our utmost to address the issue as promptly as possible, with the direct support of our Guest Experience Team, who personally followed up to ensure your comfort and arranged for the system to be activated given the temperature in the room.Your observations are extremely valuable to us and represent an important opportunity to further refine our service and attention to detail.We truly hope to have the pleasure of welcoming you again in the future and to offer you an experience fully aligned with the standards we strive to deliver.Best regards,Emanuela GaggeroGuest Experience Team

  Read more

• User:Tyler K

  Trip type: Solo travel

  Will be back again

  01 Mar 2026

  Good experience good service good communication Melia Genova, General Manager at Melia Genova, responded to this review Dear N267Mtylerk,Thank you so much for your reservation and for your kind review.We are truly delighted to know that you had a positive experience with us!It means a lot to our team, and we sincerely look forward to welcoming you back again very soon.Best regards,Guest Experience Team

  Read more