Melia Genova

Recent Reviews: 2286

• User:Doreen C

  Trip type: Family

  Quite expensive with hidden extras.

  26 May 2026

  On arrival there was someone there to take all our luggage to our room. The reception area is quite far back when you go inside and quite dark. It didn't appea very welcoming. The room was good with a bottle of water and a chocolate for us. The bathroom had a deep bath. We did find it slippery to get out of so used a towel to help. The shower was good too. Both with Rituals toiletries. The room was cleaned each day.What let the hotel down was the breakfast room. There just wasn't enough space to get breakfast without waiting for someone to move on. The cereals selection was very poor. To get a decent granola it had to be paid for as extra as did other options. The bread was poor quality too. The food on offer freely was mostly processed. It took ages sometimes to get a cup of tea or coffee. The fruit juice wasn't fresh juice. The cake selection was about the best thing there for me.What was convenient is a bakery across the road and a local coop nearby.It was about 30 minuets walk into the centre and there is a bus route near the hotel too. A taxi to the centre is 10 euros and worth it on a hot day.We didn't use the spa either. It is 20 euros to use the facilities.While there our cousin has a theft of gifts that she had bought out of the room. Part of the items were found and others not. A refund was given once the receipt was produced. For the distress the hotel gave a small box of biscuits!I personally wouldn't use this chain of hotels again because of the extra funds that have to be paid for some quality food at breakfast. The city tax is 5 euros each per night. Melia Genova, General Manager at Melia Genova, responded to this review Dear Doreen,thank you for your feedback. We are sorry for the issues experienced, which do not reflect our standards; your comments will be carefully considered to improve our services.Please note that no items were stolen: they were mistakenly disposed of as they had been placed in bags near the trash. We sincerely apologize for this error, and for this reason we provided a refund for the purchased items and offered a small local gift as a gesture of apology. Thank you for your understanding, and we hope to welcome you again in the future.Guest Experience Team

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• User:Harry R

  Trip type: Couples

  Overpriced and problematic

  07 May 2026

  Grossly over priced for what you get. They turn off AC at night. And you have to ask several days in a row to have it turned on again. Unacceptable for 1000 Euro a night. The staff are genuinely nice and want to be helpful. But cannot quite produce results. The property is a well done boutique hotel in an elegant residential neighborhood with great restaurants and all necessities nearby. The suite was beautiful with fabulous terrace. They must upgrade bed linens and towels. Thin and substandard for the prices. Pillows are a disaster. Flat and small. The food is mediocre and breakfast offering paltry. The “gym’ is a joke. In generally, a major disappointment and outrageous price. Melia Genova, General Manager at Melia Genova, responded to this review Dear Mr. Rubin,thank you very much for taking the time to share your feedback with us.We are very pleased to know that you appreciated our Team, as well as our central location and your stay in the Grand Suite with terrace. Your kind words are truly valued and will be shared with the team.At the same time, I would like to express my sincere apologies and how sincerely sorry we are for the inconvenience you experienced with the air conditioning. We fully understand how this may have impacted your overall comfort.During your stay, we did our utmost to address the issue as promptly as possible, with the direct support of our Guest Experience Team, who personally followed up to ensure your comfort and arranged for the system to be activated given the temperature in the room.Your observations are extremely valuable to us and represent an important opportunity to further refine our service and attention to detail.We truly hope to have the pleasure of welcoming you again in the future and to offer you an experience fully aligned with the standards we strive to deliver.Best regards,Emanuela GaggeroGuest Experience Team

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• User:Tyler K

  Trip type: Solo travel

  Will be back again

  02 Mar 2026

  Good experience good service good communication Melia Genova, General Manager at Melia Genova, responded to this review Dear N267Mtylerk,Thank you so much for your reservation and for your kind review.We are truly delighted to know that you had a positive experience with us!It means a lot to our team, and we sincerely look forward to welcoming you back again very soon.Best regards,Guest Experience Team

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• User:shermeid

  Trip type: Solo travel

  Save your money and stay elsewhere.I wouldn't recommend this for travelers looking for a true luxury stay.

  12 Feb 2026

  3-star service at a 5-star price. A total disappointment.I stayed at the Meliá Genova paid more than 300euro/night, I received service worse than many 3-star hotels. The most shocking part was the breakfast,they have menus with prices directly on the breakfast tables. It feels incredibly cheap and commercial. At breakfast, I asked for a freshly squeezed orange juice 'spremuta' and was told the juice in the pitchers was fresh. It was clearly from the tetra boxed juice that you can buy in the supermarket. I didn't say anything more and simply went back to my table. A few minutes later, a staff member brought a fresh juice to my table—I assumed this was a kind gesture because they realized their mistake. Instead, 15 minutes later, another staff member came to demand my room number so they could charge me for a juice I didn't even formally order.It’s not about the money; it’s about the deceptive service. The rest of the breakfast was 3-star quality at best: cold food, dirty serving spoons, frozen/microwaved pancakes, and watery eggs. The room was also poorly maintained with dust and a yellowish, dirty shower. For this price, the staff’s ‘don’t care’ attitude is unacceptable. Avoid this hotel if you value honesty and cleanliness. Melia Genova, Direttore generale at Melia Genova, responded to this review Dear Shermeid,Thank you for choosing Meliá Genova and for taking the time to share your feedback with us. We are truly sorry to read that your experience did not meet your expectations and that a misunderstanding during breakfast so negatively influenced your overall perception of your stay.Our breakfast buffet is designed to offer a wide selection of sweet and savoury options, many of which come directly from our kitchen and, whenever possible, from local suppliers. Our aim is to ensure our guests can start the day with variety, freshness, and plenty of energy. As you correctly pointed out, we also offer a range of à la carte dishes for those who wish to enjoy something more indulgent; these items have clearly displayed prices, as per standard procedure.We sincerely regret that there was a verbal misunderstanding between you and our Team regarding the orange juice, and even more so that we did not have the opportunity to discuss the matter with you directly during your stay to provide the most appropriate solution. Our goal is always to satisfy those who choose to stay with us, and we remain open to dialogue and constructive comments, which help us continuously improve the quality of our service.Concerning the issues reported about the room, we have carefully reviewed the situation and did not find evidence of the maintenance concerns described. Nevertheless, we wholeheartedly apologize if you encountered dust, and we have already addressed this with our Housekeeping team to prevent it from happening again.We are sorry that a single misunderstanding had such a significant impact on your overall experience, and we remain at your disposal should you wish to share further details with us. Such a negative perception is something we take seriously, as we work every day to ensure our guests enjoy memorable moments during their stay.We truly hope to have the chance to welcome you back in the future and offer you an improved and more positive experience.Warm regards,Francesca PeterlongoGuest Experience Team

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• User:keem1612

  Trip type: Business

  Comfortable stay

  29 Jan 2026

  Comfortable stay. The room was clean, comfortable, and well maintained. Bed was comfortable and provided a good night’s rest. The room size was adequate with enough space to move around and store luggage.Housekeeping standards were good throughout the stay.The hotel is located in a quiet area which made it peaceful at night, yet it is conveniently located. Overall, a pleasant stay. Melia Genova, Direttore generale at Melia Genova, responded to this review Dear Keem1612,Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed a pleasant stay and that you found your room clean, comfortable, and well maintained. Knowing that you were able to rest well and had enough space to feel at ease is truly rewarding for our Team.We are also pleased to read that our Housekeeping standards met your expectations throughout your stay, as attention to detail and cleanliness are among our top priorities.It is wonderful to know that our quiet yet convenient location contributed positively to your overall experience, offering both tranquillity at night and easy access to the city.We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Francesca PeterlongoGuest Experience Manager

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