Mercure Genova San Biagio

Recent Reviews: 1204

• User:mjesabel

  Trip type:

  Nice stay.

  13 Aug 2025

  We booked this hotel for one one-night stay. The hotel is nice and looks clean. Just the receptionist wants me to pay again because she didn't know how to find my payment, even though I told her I paid like two weeks before. After I found my confirmation email, she said it ok and she gave me a room key. The room is quite old and needs a new update, but we were fine and we like our window view. Just beware, there a loads of mosquitoes.... loads! We left the window open just for five minutes and in our room were like 50 mini mosquitoes. We didn't eat at the hotel, except for breakfast. Breakfast was good. The hotel has a nice view from the corridor. You can see the city from above. Our room had a window view of the car park, but there are plenty of trees and palm trees and I like it. The car park is private and has loads of parking spaces, you don't have to worry about where to park, even when you go out for dinner and you come back later in the evening. Overall, nice stay.

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• User:MrMrsW50

  Trip type: Family

  Good out town of option

  22 Jul 2025

  Good alternative to City centre ,we used this after arriving by ferry . Bit confusing to find but sat nav helped . Parking safe, bit confusing getting in from car park, but a good option . Typical motel room, clean, comfortable ( apart from flat pillows) Bar open till late .

• User:Cgkw1999

  Trip type: Couples

  Not great

  23 Jun 2024

  When booking this hotel we reserved it online through booking.com. When arriving at the hotel they asked to pay the amount. The receptionist said we couldn’t pay on booking.com and had to pay either cash or card directly to the hotel. After the questioned as to why this was, the receptionist then got another male staff involved who explained to us that the reason we can’t pay through booking.com is because the payment takes up to 3/4days until it reaches the hotel? Which was not our problem and the hotel shouldn’t be advertised on websites like booking.com if you are not happy with them taking their percentage and also having to wait a few days for the money. We eventually paid through booking.com after attempting to pay by card on their machine and noticed that they wanted to charge twice the amount through the card machine than the price stated on booking.com. We asked about how secure the car park was as had seen in a previous review someone ask about the cameras in the car park and the hotel stated that there were 15 cameras watching the car park. This was not the case. There was three cameras that we see and not one of them worked as at night time they did not show infra red ( they were infra red cameras). When walking to our room we noticed that the room we booked was supposed to be watched by the cameras. There was one camera in the corridor near our room and again this camera did not work and was also faced into the wall. We had a look at the other cameras along other corridors and they were was turned into the walls? Not sure why this was but didn’t give a great impression. The breakfast in the morning wasn’t too bad. This was a buffet. When leaving in the morning my partner went to give back to card for entering the room. He handed this to the receptionist who told him that we hadn’t paid and we needed to pay. My partner told the receptionist that we paid on arrival the day before. The receptionist kept insisting it wasn’t paid. My partner asked for a receipt to be printed and the receptionist then managed to find it and tell him that we had already paid 🙄 Overall just felt as if we were getting mugged off a lot of the time.

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• User:Venture744648

  Trip type: Family

  A very good choice for staying in Genova.

  09 Jul 2022

  Very nice hotel. Rooms are spacious and clean. A bit old but in good condition. Excellent XXL anatomical bed. Very friendly staff. Breakfast is very good, well served and staff well trained and friendly too. Parking is near the hotel and with many places. Overall an excellent choice to stay in suburban Genova.

• User:Robert G

  Trip type:

  Overnight stay

  04 Jul 2022

  We stayed overnight on out trip from Croatia to France. We chose the hotel as it was easy to access, not far from the autostrada and there was plenty of parking available. The room was a little tired but everything was very clean and worked properly. The restaurant for both evening meal and breakfast was excellent and the staff could not have been more friendly and helpful. Worthy of note is that the evening meal was brought to us on a trolley and the sea bass that was ordered came whole and the waitress skinned and filleted it while we watched before serving it.

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