Nuovo Nord

Recent Reviews: 708

• User:shopforfun

  Trip type: Couples

  Poor

  20 Aug 2025

  The room is outdated. The aircon was not working and there was a fan in the room in 35 degrees. The room smelt musty and looked dingy. Add to this the fact that there is no lift and this is not a good experience. HNN Hotel Nuovo Nord, Servizi per gli ospiti/front office at Hotel Nuovo Nord, responded to this review Dear Guest,thank you for sharing your feedback with us. We are very sorry that the air conditioning broke during your stay and we did our best to provide an alternative solution to make your room more comfortable despite the high temperatures. As for the lift, we would like to kindly point out that its absence is clearly indicated on all our booking channels, so that our guests can be aware of it before arrival. We sincerely regret that your experience did not meet your expectations and we truly hope to have the chance to welcome you again in the future under better conditions.Best Regards,

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• User:Tilda W

  Trip type: Family

  Extremely Dissapointing Stay

  04 Jul 2025

  This was overall a dissapointing stay, the room was okay, but it had a unpleasant smell and the air-conditioning machine did not work at all and made a lot of noise, the entirety of our stay the room did not get below 29°C at all, maintenance did not fix. The staff then brought a fan much later after multiple trips to reception and calling reception from the room. Note: there is no lift, only stairs so if you struggle with stairs or have heavy bags this isn't the place for you. The breakfast was pretty good considering the rest of the hotel with a large variety of options with hot food and pastries. The staff when we checked out was very rude, we asked if we would receive any compensation for our aircon not working and she became extremely defensive and not helpful at all and claimed it was not her problem. The location is good near the station (Piazza Principe), which is the only good point of this hotel. Overall staff were rude and experience was poor, would not stay here again ever. I expect a partial refund at least!! HNN Hotel Nuovo Nord, Servizi per gli ospiti/front office at Hotel Nuovo Nord, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to read that your stay did not meet your expectations.Regarding the unpleasant smell you mentioned, we are genuinely surprised, as the entire property is regularly cleaned and scented. Of course, we will further investigate, although we have not received similar reports.As for the lack of an elevator, we would like to clarify that our hotel is located in a historic building, and this is clearly indicated on all booking platforms. However, there is the possibility of using an elevator via a secondary entrance, and our staff is always happy to assist with luggage upon request.We sincerely apologize for the malfunctioning of the air conditioning. Unfortunately, the issue was due to a central system failure that affected several rooms and could not be resolved quickly. Where possible, fans were provided by reception to help alleviate the discomfort. In recognition of the inconvenience, breakfast was offered to affected guests, and we kindly asked them to submit any compensation requests directly through the booking site used to make the reservation. Our reception team did their best to assist and accommodate all requests during this time.We are sorry you perceived the check-out interaction as rude—this is certainly not the standard of service we strive to maintain. We would appreciate it if you could send us more details about your stay (name used for the reservation, check-in and check-out dates), so we can better understand your case and offer further clarification.We hope to have the opportunity to restore your trust in the future.Best Regards,

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• User:Y4085UPbrianw

  Trip type: Couples

  Not a great place for us seniors.

  13 Apr 2025

  The room itself is ok to sleep. The reception was pleasant not overly friendly. We are seniors with one heavy bag and the stairs were difficult for us. It would have been nice if they had someone to help us. Our biggest problem was that the Internet was so slow we couldn't get on. When I phoned they were unapologetic and said they had lots of people staying there. For me, that is not a good excuse. In this day and age everyone should have high speed. There also was no English language tv. So when we got back to our room there was not much for us to do. This may not be a problem for most but as seniors we do spend a great deal of time in our room to relax. The room was comfortable but not all the outlets worked. If what I mentioned are not a concern the place is fine HNN Hotel Nuovo Nord, Servizi per gli ospiti/front office at Hotel Nuovo Nord, responded to this review Dear Guest,Thank you for taking the time to share your review. Your feedback and suggestions are really helpful in improving the quality of our service.We are truly sorry for the inconvenience you experienced. We always strive to assist our guests, especially those who may require additional support. However, during periods when our hotel is fully booked, it can be challenging for our staff to leave the reception desk to assist with luggage. For this reason, we always inform guests in advance that the hotel is not equipped with an elevator.Regarding the Wi-Fi, we would like to clarify that our network is high-speed. However, due to the historic nature of our building with its thick walls, the signal strength may vary in certain areas.?We apologize for the absence of English-language television channels during your stay. Occasionally, these channels may lose their programming, and we are working to address this issue.?We hope that, despite these issues, you enjoyed your stay with us. Should you choose to stay with us again, we kindly ask that you inform us of any specific needs at the time of booking so we can ensure your expectations are fully met.Best Regards,

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• User:Magellano71

  Trip type: Business

  Nice hotel in the centre of Genoa

  27 Nov 2024

  Very nice hotel 500mt from Genova Piazza Principe railstation. Spacious room, very nice breakfast room (nice fresco on the ceiling ) . Good breakfast (only lack is the cappuccino self made with the automatic café machine).Staff very kind. Very good experience with an accessible price. HNN Hotel Nuovo Nord, Servizi per gli ospiti/front office at Hotel Nuovo Nord, responded to this review Dear Guest,thank you for leaving a feedback and a review of your stay at our hotel, opinions and suggestions of our guests are precious for the improvement of our service as well as their satisfaction.We hope to welcome you again as our guest.

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• User:Adriana a

  Trip type: Couples

  Next time we will choose another hotel

  20 Oct 2024

  We stayed at this hotel. I made the reservation on the hotel's website for a double matrimonial room. At the reception we were given a small room, with a double bed and a single bed, very small, with a view to the back and in which it smelled very bad. I went to the reception and requested the room I booked, the comfort double.We received the paid room but we were told why the 3rd bed in the room bothers us. Now let me tell you about the accommodation. The room needs renovation, in fact the whole hotel. The carpet is very dirty, the walls dirty, the bathroom very small. The shower was terrible, the water had no pressure, you could barely wash yourself and the shower cabin was very small. You couldn't wash. Thr hotel is well located, the breakfast is acceptable, it could be even better. Towels were changed daily. The room was facing the main street, so very noisy. very thin walls between rooms. I would not recommend this hotel for picky eaters. Next time we will choose another hotel. HNN Hotel Nuovo Nord, Servizi per gli ospiti/front office at Hotel Nuovo Nord, responded to this review Dear Guest we are sorry that you were not satisfied with your stay. We will do everything to resolve the problems encountered. Thanks for letting us know.

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