Punta Molino Hotel Beach Resort & Spa

Recent Reviews: 590

• User:KMWillan

  Trip type: Couples

  There were great parts, there were not-so-great parts

  03 Oct 2024

  Pros:-Beautiful beach area just steps away-Lots of comfortable beach & pool chaises-Umbrellas gallore-Helpful lifeguards/pool attendants-The *most* amazing beach bagno just next door with the best food we had (mere steps)-Incredible view from the restaurant terrace-Great breakfast - food & service-Immaculately clean room, freshly painted-Daily housekeeping PLUS fresh towel delivery in the evening (amazing if you showered off after the beach and then wanted to freshen for dinner as well)-Very helpful staff - we were greeted by 6 different people and our bags taken up for us, it was a very warm welcome-The thermal pool was well-heated and relaxing on the cooler days we were there.Cons:-The pool was quite literally green. In all the trip advisor photos it is very clearly the appropriate, clear, well cared for, swimming pool. It was, however, a slimy algae bath for our entire stay and the staff did not appear to care about the state of the pool at all..... incredibly bizarre. There is absolutely no point which a swimming pool should be a dark, murky green (think St. Patricks day clover green......). This is a huge con given this (with the beach) was nearly the entire reason we booked here....-The beds are as soft as concrete. I've never slept on anything harder on my life. At several points I contemplated laying on the tile floor as it might be softer.-The rooms are recently painted/updated, however, several aspects of the property have clearly not been cared for in some time (outdoor pool, thermal pool, indoor thermal pool, sauna, etc). They all have a film/ring around the water line, the tile inside has a film on it which insinuates you may find yourself on a slip & slide at any second, and generally the finishes are in disrepair.-This might be a trivial note, as it's also novel and some might find it quaint, but your only access to your room is via a key that has a giant brass ball larger than any marble I've ever seen and heavy enough to weigh down my husbands pants. I understand this might be historic but for heavens sake who wants to tote around a key that could be used as a paper weight in a hurricane all day.-We had to check out a day early due to a family emergency, and obviously fully expected to pay for the night we did not use as we pre-booked it, however, the hotel still charged us the per-person/per-night city tax for the night we did not stay, which seems very wrong.-There is no drinking water provided in the room at any point, instead, you must pay 5 euro at the bar to get drinking water. I suppose this is relatively common in Europe, but at resorts like these we've experienced daily drinking water in our rooms much more often than not.All that to say, we did enjoy our stay. The hotel is very convenient to the port, shopping/restaurants, and Ischia Ponte, the breakfast is great, the staff is friendly and the beach is wonderful. We would, however, stay somewere else if we came back to Ischia, due simply to the pool being un-swimmable (and also no visible attempt to rectify.... they seemed completely unbothered by the fact that the pool was violently green with algae....), and the bed being so hard you could use it as a homes foundation. Antonio Buono, General Manager at Grand Hotel Punta Molino - Beach Resort & Thermal SPA, responded to this review Dear Mrs. Kesly W,first of all, we thank you for choosing the Punta Molino Beach Resort & Thermal SPA in occasion of your recent visit in our beloved island of Ischia and for sharing your Experience with us on TripAdvisor.We are glad to know in overall you enjoyed your stay with us, even if some issues did not contribute to make your Experience a most comfortable and enjoyable one; therefore, please accept our deepest and genuine apologies.The swimming pools’ (1 of 3) concern you brought to our attention, has been already shared with the relevant head of department and a proper action has been taken to avoid the future reoccurrence.We regret to learn you had to leave one day earlier than expected due to a family emergency and we apologize for letting you pay the city tax for last night (which was not due), this was clearly an oversight of one of team members.We would like to inform you as well that the comfort of our beds and the quality of sleep are always most appreciated by our valued Guests as our mattresses are of high quality (Simmons). Ultimately, the majority of our valued Guests love our old fashionable keys, they are heavy indeed and the reason why is not let you take the key with you and leave the key at the reception. We found it an added value for our customer service and gives our front of house team members the possibility to have a personalized interaction with them.We hope you will reconsider your judgment to date and give us a second opportunity to better serve you in the future, until then should you require anything it would be our pleasure to assist.Arrivederci a Ischia!Your Sincerely,Antonio Buono | Direttore

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• User:rowena B

  Trip type: Solo travel

  My experience was not 5*

  27 Aug 2024

  Single room in this hotel terrible. Paint peeling on furniture, bathroom taps green with wear, round bath plaster coming off. Made a complaint but not followed up. Because you travel on your own should have same level of comfort as everyone else after all claims to be 5* Antonio Buono, General Manager at Grand Hotel Punta Molino - Beach Resort & Thermal SPA, responded to this review Dear Mrs. Rowena,we would like to thank you for taking your precious time for reviewing us a second time (see previous review written May 26th) within 3 months relating your Experience with us dated last May.We really regret once more to learn the issues experienced with us did not contribute to make your Experience comfortable and pleasant and therefore, please accept our deepest apologies for the inconvenience caused. Our valued Guests usually treasure unique and memorable memories of their Experience at Punta Molino Beach Resort & Thermal SPA, while you keep posting reviews lowering your rate (previous review 3of5).As point of note, as stated in our previous answer “Should you have noticed your room disappointment upfront to our reception team members, we would have proposed you a room move satisfying better your preference and needs.” We never received a complaint from you during your stay with us. Each valued Guest making a simply request, comment or complaint always receive a prompt and proper follow up.We hope you will reconsider your judgment to date and give us a second opportunity to better serve you in the future, until then should you require anything it would be our pleasure to assist.Your Sincerely,Antonio Buono | Direttore

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• User:Karen P

  Trip type: Couples

  What a wonderful holiday!

  10 Aug 2024

  This hotel is wonderful. The staff are professional, but warm and friendly and will help with anything. The hotel room was very comfortable as was the enormous bed and whilst it was very hot outside, the air conditioning ensured that our room was never too hot. Our balcony was delightful overlooking the sea and we spent time enjoying watching the many yachts and motor launches arriving and departing. The private beach is well supervised and catering is excellent as it is in the pool (thermal and cool water pools). There is also an indoor thermal pool but it was not necessary to use this. The food was outstanding from the breakfast through to the dinner with so much to choose from and the wine list was also excellent. Such a super place to stay - we will return very soon. Antonio Buono, General Manager at Grand Hotel Punta Molino - Beach Resort & Thermal SPA, responded to this review Dear Mrs, Karen P,it has been pleasure in hosting you at Punta Molino Beach Resort & Thermal SPA in occasion of your recent visit in our magnificent island of Ischia and I thank you for reviewing us on TripAdvisor.What else could I possibly add to your amazing review expect that a HUGE THANK YOU? We are very touched in reading your generous and very detailed wonderful review. At Punta Molino we continuously strive to exceed our Guests’ needs and expectations and therefore your sincere compliments made ‘Our Day’.Together with all my team members, I look forward to welcoming you back soon for another 'wonderful' Experince with us, until then should you require anything it would be my pleasure to assist.Arrivederci al Punta Molino Ischia!Your Sincerely,Antonio Buono | Direttore

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• User:BE_VA1234

  Trip type: Family

  Beautiful hotel

  08 Aug 2024

  This was a lovely hotel. It was so nice having easy access to the beach area with chairs and umbrellas provided. The staff were all very helpful and friendly! We had a room with a terrace and view of the water which was really nice. I would love to be back! Antonio Buono, General Manager at Grand Hotel Punta Molino - Beach Resort & Thermal SPA, responded to this review Dear BE_VA1234,first of all, I thank you for choosing the Punta Molino Beach Resort & Thermal SPA in occasion of your recent visit ine the island of Ischia and for taking you precious time to review us on TripAdvisor.I am delightd to learn you had a most comfortable and enjoyable Experince with us, in addition to the fact that you found our team members most helpful and friendly.Looking forward to welcoming you back soon for another memorable stay with us, until then should you require anything it would be my pleasure to assist.By the way.. we woud love to have you back! Arrivederci al Punta Molino Ischia!Your Sincerely,Antonio Buono | Direttore

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• User:vincenzogR4771LF

  Trip type: Couples

  Ischia, la dolce vita!

  22 Jul 2024

  Omg, what can I say?? Can’t speak highly enough of this Ischia icon, Grand hotel punta molino! From when we stepped out the ferry, promptly welcomed by the smart and smiling Ciro on the transfers, to Ciro the concierge( such a charismatic figure and so friendly!) and all the team at the reception , ladies and boys,ever smiling, helpful and knowledgeable. A mention to the GM Antonio Buono, what a gent, he’s a constant presence and reassurance to his team, at the point that the other day he was around the beach asking customers if they wanted any drinks ordered,what a humble guy, he always had a word with everybody by let you feel special,what a professional.Not forgetting all the lifeguards on the beach from the head Franco to all the rest of the team, the staff at the breakfast and the housekeepers, all amazing. Can’t wait to return again soon, 6 star holiday!!!Enzo and Kate Antonio Buono, General Manager at Grand Hotel Punta Molino - Beach Resort & Thermal SPA, responded to this review Dear Mr. Enzo & Mrs. Kate,first of all, I would like to thank you for choosing the Punta Molino Beach Resort & Thermal SPA in occasion of your recent visit in our ‘eternal youth’ island and for sharing your ‘La Dolce Vita’ Experience on TripAdvisor.What else could I possibly add to your amazing review expect that a HUGE THANK YOU? We are very touched in reading your generous and very detailed wonderful review. Be certain I had already the immense pleasure to share your nice comments and thoughts with all my team members as your meaningful recognition is really a patronage for us. At Punta Molino we continuously strive to exceed our Guests’ needs and expectations and therefore your sincere compliments made ‘Our Day’.Together with all my team members, I really look forward to welcoming you back soon for adding other special memories to treasure, until then should you require anything it would be my pleasure to assist.Arrivederci al Punta Molino Ischia!Your Sincerely,Antonio Buono | Direttore

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