Sorriso Thermae Resort & Spa

Recent Reviews: 2544

• User:SAMAID

  Trip type: Couples

  Worst service. Find another hotel.

  17 Apr 2026

  Absolutely the worst service. We sat in the hot sun for 30 minutes with 3 phone calls to the hotel asking where the shuttle was. When we arrived the front desk clerk argued with us, no apology, no let us give you a welcome drink. Then our first room was 4 buildings away overlooking a driveway and crammed with an extra bed. We said no and we're given a bigger room in the same building but also bizarrely with an extra bed.The building is 15 minute walk through dark hallways multiple flights of stairs and an uneven random driveway. and craing with ants.There are numerous unlocked doors into the building so no security. I fell on the driveway because there are no lights on the uneven pavement and I was told sorry and here are some bandages. When we asked for our bags to be picked up for our morning shuttle we were told there is no one available at 7am there workers don't start until 730. This is a huge hotel and yet no one to help carry our luggage from 4 buildings away so we will have to carry them down a narrow lane 2 way road with no sidewalk. And the best they charge 2 Euro for beach towels. Seriously add it to the price of the room. It's a resort hotel above a beach. In general it is a dated old hotel that has seen way better days but most importantly they service is abysmal. We had one kind front desk clerk and that was it. SPEND YOUR MONEY ELSEWHERE.

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• User:Natsmich3010

  Trip type: Couples

  Relaxing holiday but too far out the way

  16 Sept 2025

  No where near Forio yo need to get a bus or taxi it’s on a hill with only a small supermarket and chemist across the main road The first room we were given was so far away from pools etc at 150 also looking into someone house as the owner seems to have bought up areas we were moved to 311 which was far better Watch out if you are given rooms 800 plus These are across the main road and either up a dark lane or on the main road at the bend The reception staff were rude as per other reviews The food was good The pool bar staff were really nice and friendly the lunchtime food was good as well but you couldn’t get a hot lunch after 2.30 as the kitchen closed It was cheaper to drink cocktails than vodka and tonics The owner made his presence every day and night in the restaurant There was a bus to take you town to the beach but it was quite expensive Having been in ischia town before I really wish we had gone there again just due to the proximity of all the shops and bars It was a relaxing holiday

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• User:CSM70

  Trip type: Family

  Simply … sublime. Had 6 days with family . Great staff , totally welcoming . Great location. Great place

  06 Sept 2025

  Just totally sublime . Relaxing , friendly , pristine . Just perfect in so many ways. I stay in hotels frequently .. work and pleasure and I’d have to say this was definitely a nice surprise. Better than 5 star Barbados . I was with my son and his young family . The staff are so genuinely lovely . Nothing fake or contrived . I would have to say this is the best break I’ve had in quite a few years and I take quite a few each year . Vincenza in reception and the staff at the bar by the pool are exceptional . I never , ever go back to the same place twice .. but I would come back here ..

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• User:FrederikG83

  Trip type: Couples

  Not the Standard We Expected

  23 Aug 2025

  We booked an upgraded “Classic Double Room” to avoid cheaper rooms in the Separate Building Outside the Hotel. Upon arrival, our luggage was taken, which at first seemed like good service, but only because we had to walk 350 meters up and down steep terrain, past private houses unrelated to the hotel. Finding the way was so difficult that a staff member had to guide us – something they appeared to do for all guests.At reception we asked if there was a mistake, but were told that other rooms were even further away, while those closer to the main building were of much lower standard. This meant a 700-meter round trip not only for breakfast every morning, but also for every visit to the hotel facilities – something I would never recommend for elderly or less mobile guests.The rooms are outdated but functional, though we found mold around the air conditioning outlet. Fortunately, we only stayed a week. The view of the sea was beautiful, but that was the highlight.Pictures online match somewhat, but are clearly more flattering than reality. Mandatory swimming caps in the pool were never mentioned beforehand, and even hotel photos show guests swimming without them. Breakfast was disappointing: staff ate directly from the buffet while guests were still dining, and the coffee machine barely worked. The restaurant view was lovely, but impossible to enjoy due to the number of wasps outside.Overall, the surroundings are beautiful, but the service, facilities, and honesty in presentation fall far short of 4-star standards.

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• User:A E

  Trip type: Couples

  Paradise

  07 Jul 2025

  This was our second time in Ischia and our first time staying in Sorriso Terme Resort and spa and it can simply be described as paradise. It was our second wedding anniversary and the staff were extremely friendly and very professional and attentive to our needs.Our room had a fantastic sea view and was immaculate, cleaned daily to a very high standard we had all of the amenities we required for our time at the resort.The are several pools to choose from located throughout the resort and we found ourselves rotating between these daily. We were served drinks poolside from the staff who were extremely polite and professional.The food, wow. The food we had was served from the Il Tufo restaurant which itself requires it's own review. The beef was cooked to absolute perfection, tender and melted in the mouth, swordfish pasta, incredible. The daily menu is displayed at the restaurant entrance and there are several options for each course, the portions are extremely generous and the staff ensured we did not go hungry during our stay.We were provided with evening entertainment poolside on a couple of evenings which really created a fantastic atmosphere and authentic experience.The resort itself is located on a major bus route (tickets available at reception) and this made travelling the island incredibly easy, Ischia Porto? No problem. Ischia Adventure Park? No problem. The beach? Definitely no problem there as a private shuttle is provided by the hotel.There were not too many other English people at the resort and the staff were fantastic communicating which helped as my Italian is awful. The staff were very funny and extremely professional and made us feel incredibly welcome.Some of the locals that we spoke with were in agreement that Sorriso Terme is possibly if not the best hotel and spa resort on the island and we would have to agree. This is possibly Ischia's best kept secret and well worth a visit.Amazing staff ✅Amazing views ✅Amazing food ✅Amazing pool ✅Amazing experience ✅

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