Hotel Il Nido

Recent Reviews: 395

• User:846brittas

  Trip type: Family

  Italian vacation spot

  17 Sept 2024

  The hotel is located very nicely just at the coast, with a tiny beach, and close to the town of Tellaro. A boat brings you from this town over the bay to Lerici, and further to La Spezia, or other towns along the coast. The hotel has parking, and a really lovely breakfast with a great view. The room had a good size, as did the bathroom. All in all we really enjoyed our stay.

• User:patriciae768

  Trip type: Couples

  Location is perfect , front desk staff aggressive .

  30 Jun 2023

  This hotel is situated in a beautiful place , right on the beach and the swimming is excellent . It is situated near lovely family restaurant s and a quick walk into Tellaro. It is particularly good because there is ample parking which is quite rare . We were asked to pay for a second time the 5 euro local tax in the morning when we were checking out . I personally saw my husband pay it the night before in cash . We made the mistake of not obtaining a receipt for first payment and the ladies on the desk were very strident and instant on us paying a second time . Kindness and helpfulness is not sadly in abundance here Francesca Salvadori, Direttore generale at Hotel Il Nido, responded to this review Dear Madam, we are obliged to issue a receipt for the payment of the tourist tax.You received a receipt for the payment made by booking.com and if you paid the tourist tax you would get the second receipt. Often who book with booking or expedia, mistakenly think that they have already paid the tourist tax, which is always paid at the hotel.I think the confusion was caused by your check-in, because you were very angry because you didn't have a room with a sea view, but your reservation was for an economy room.We are sorry, but at the check-out your city-tax resulted not paid

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• User:Alex D

  Trip type: Family

  Nice hotel ruined by front desk staff

  30 Jun 2022

  I felt compelled to write a review so that other families are not treated this way. Upon arriving I could tell the lady behind the desk was not the friendliest and immediately had us signing paperwork and paying a $200 deposit “in case we break anything”—ok… there was no welcome, no smile—we were given no information to get to our apartment but after some hunting we eventually found it. The main problem was that there was a misunderstanding about a cot I requested for my child—which they interpreted as a crib for a baby. I wasn’t thrilled with a pack and play but since my 8 year old boy is the size of a 5/6 year old he fit great and I did not complain. He slept great! The next day when we returned to the room, I found they took the pack and play. A different but similarly sour front desk lady acted like she didn’t speak English to my husband but became very proficient with me. I went downstairs to have this lady yell at me that I had asked for a crib for a baby and that they took the pack and play out because my son was 8. I explained that I never indicated I had a baby. Why didn’t they take it out the pack and play the night before if it was a problem for my son to sleep in it? Why without telling me the next day? Where is he supposed to sleep now? She could care less—“just squeeze in with the others” she said. Her mission was to make sure I was wrong about absolutely everything and that she was right no matter what instead of acknowledging a misunderstanding. A truly unhappy woman that should not deal with customers ever. I decided to forget this experience and enjoy the beach with my kids later that day—and then the other sour woman chased me down the stairs with a highlighted paper indicating the ages for cribs. Totally unhelpful as it had nothing to do with the misunderstanding—I didn’t see any request for childrens ages at booking and did not did not see any of the information she showed me online! The out of date paper she showed me indicated free breakfast too—also not the case anymore so you can see how clear their information is. I have asked for extra beds/ cots at many hotels and agriturismos and never had this problem. I couldn’t believe this lady chased me down to the beach in front of my kids (incredibly inappropriate) to try to prove something—it was pointless and I just told her I wasn’t getting into an argument with them again! I have no desire to continue arguing on what is supposed to be a vacation. The last weird thing they did was physically check the room while we were still there to get our deposit back. I have to say the only saving graces were the sweet bartender, the nice beach and kayaks and kind housekeeping. This review will surely mean nothing to them as they will continue full of tourists and I’m sure the response will be ugly as you can see in past reviews. But if you care at all about kindness, customer service, understanding or friendliness—it will not be found at this hotels front desk. Francesca Salvadori, Direttore generale at Hotel Il Nido, responded to this review This is a beautiful fairy story. There are the evil witches, the hero barmann and the mistreated tourists.Now let's try to clarify.You booked an apartmet (not a room) for 4 people and you declared in your reservation you need a baby cot for an enfant till 4 years old. We don’t know the American rules, but here a 8 years old child need a bed (not a cot recommended till 4 years old).You said us No Problem all boys sleep together in a double bed, for this reason we asked you to sign an indemnity.You didn’t pay 200€, we ask you a security deposit returned at the check-out, we only keep if you damage the forniture, like in all apartment around the word.Nobody followed you in the beach, we only showed you in the hall, the reservation where there was written all information about the children beds, because you screamed.For bring back the deposit we have to check the apartment.We think this long travel stop due to “Corona” has confused people a lot and it hasn't made them better.We don’t like to make answers ugly, but we love to explain what happened It would be enough to read more carefully the information about the hotel and the place chosen

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• User:atl555

  Trip type: Couples

  Recommended

  21 Jul 2021

  We stayed few days in the apartment “ il polipo”. It was nice and big enough, there was even a nice terrace with the view on the sea. The Location is great, the beach is very close and you don’t need to get the car everyday if you want to go to the sea.

• User:Tristanof74

  Trip type: Family

  Very kind staff, clean rooms and cosy beach

  22 Jul 2020

  We liked Il Nido a lot. The rooms were clean, the people nice to us. The breakfast had a lot of choice and we liked to have the beach for ourselves.We find that the hotel took the covid-situation seriously and we felr safe all the way. Especially when the other beaches have limited access, it is priceless to have this one.The only little thing is that the room prices are on a more expensive side comparing to what we are used to.

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