Shelley e delle Palme

Recent Reviews: 720

• User:jwhaze

  Trip type: Couples

  Beautiful views with rooms that need updates

  21 Jun 2026

  Highs:-most beautiful views from room looking at water and mountains-centrally located-delicious breakfast-friendly waitstaffLows:-AC barely worked, wouldn’t go below 77 degrees-shower tiny-mold on ceiling near AC-one front desk staff member (PM) rude and dismissive of requests, one front desk staff member (AM) very kind and helpful - remote for awning didn’t work got very hot in afternoon- helpful front desk person did it for us remotely from front desk. Other front desk employee never mentioned this option.

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• User:MikeW311

  Trip type: Couples

  Excellent hotel, with great view

  15 Sept 2025

  Excellent hotel with a great view.Very good breakfast.Short walk to ferry for Cinque Terre. Rooms with balconies overlooking the water.

• User:Global18335351582

  Trip type: Couples

  The whole experience was ok not great

  31 Aug 2025

  The hotel has a great view. it’s not that great inside smells a little bit. The love is not great. The elevator is old. The rooms need a little improvement and some of the amenities in the room did not work. Breakfast was great.

• User:Voyage55138381805

  Trip type: Couples

  Vacation in Lerici

  04 Jul 2025

  My partner and I stayed at Hotel Shelley from the 1st to the 4th of July. We were able to secure a wonderful room with a queen size bed with a balcony overlooking the bay. Despite being a last minute booking the price was very fair. Getting to the hotel was very easy. Our train from Firenze dropped us off at Sarzana and it was a short cab ride (15 min.) from the train station. When we arrived Matteo greeted us warmly and we also learned they upgraded us to the superior suite at no charge! The suite was very nice and clean. We had a little trouble closing the door to the balcony but it was pretty much a non issue as it still cancelled out what little noise there was. The view was spectacular morning, afternoon and night. Our only issue with the balcony was that the motor controlling the umbrella was on the fritz so the sun made it somewhat hard to enjoy sitting out during the peak hours. The AC could have blown a bit harder but it worked fine enough to keep the room cold during the night. Matteo was very helpful booking us two sun chairs and umbrella in the hotels private waterfront lounge area. Reasonably priced for the time, location, and privacy. The first day we had the area all to ourselves in the morning/afternoon. We also requested a kettle for the room and Matteo left a note for the front desk associate as he did not have one on hand at the moment. When we returned later we met Gerry who was absolutely wonderful with his conversation and recommendations for places to eat in town. We have never had a more friendly and personable hotel experience and Gerry was the whole reason. When we got back he had also managed to track down a kettle and coffee cups for us which was great as we wanted to start our mornings on the balcony. The town is amazing and the hotel is perfectly located in it. Just a short stroll along the water and you are in the main square. Our three nights were not nearly enough and we are already planning our trip back! I can't speak higher about our stay and will be for sure recommending this place to our friends and family. Chase and Ronja

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• User:Annelisen

  Trip type: Family

  A very nice stay!

  31 Jul 2024

  We (a family of 3, ages 44/45/12) spent a few lovely days here end of July 2024. The reviews we read ahead of the stay made us a bit uncertain, but this turned out to be totally unnecessary! The room was absolutely great, with a separate room for the preteen, wellworking aircon and a fantastic large balcony with sunbeds and a lovely view. The location was also great, with the sea and restaurants almost right outside the hotel. Breakfast was simple, but tasty, and all of the the staff was superfriendly! We especially have to point to Gerry from the reception, who went out of his way to help us and make our stay even better. For instance, when all of the hotel sunbeds outside the hotel were pre-booked, he found us a spot at the sundeck where we could put down our things safely and still have a swim and enjoy the water. Great service! In retrospect, the only things we wish we knew beforehand is that the hotel sunbeds must be pre-booked in advance, and the same for the hotel garage. Cle Gu, Owner at Hotel Shelley Delle Palme, responded to this review Thank you for completing the survey regarding your recent stay at our property.The esteem you have for us is an important confirmation for our daily commitment.In fact, with your opinions on the services you liked and those that, on the contrary, should be improved, you will help us to offer a better experience in the future both to you and to the rest of our guests: I will certainly inform the reception staff to indicate over the phone among the information that the sun loungers must be booked, because the spaces are exclusive and limited. however all our guests are always guaranteed access to the sea directly from our private terrace!We thank you again for taking the time to fill out our satisfaction questionnaire and, hoping to have you among our guests again,I send you my warmest regards,valentina98432 PropertyHotel Shelley e delle Palme, BW Signature Collection

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