Best Western Grand Hotel Guinigi

Name: Best Western Grand Hotel Guinigi
Address: Via Romana 1247, Lucca, italy
Telephone: +44-204-505-9777
Rating: 4.2

Lucca, Italy

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About Best Western Grand Hotel Guinigi

location

This pleasant hotel lies around 1.5 km from the old town, which can be reached by car in about 10 minutes. The nearest public transport stop is located directly in front of the hotel.

facility

158 rooms and 17 suites are located on 4 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, room service and a laundry service. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, tennis, a gym, callisthenics, a sauna, massage treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.

meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast and lunch offer culinary delights every day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Best Western Grand Hotel Guinigi

Facilities
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  Air conditioning
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  Lobby
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Outdoor Furniture
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  Reception
Family and Kids
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  Childcare service
General Services
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Cycling
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Room service
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Sauna
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  Gym
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  Golf
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  Events

Location

Around this property:

Public Transport

0 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

571

Very Good

661

Average

211

Poor

Terrible

Recent Reviews: 1496

User:lisa m
Trip type: Family
Book it!
29 Jul 2026
A very nice hotel outside the city walls with free parking! We left our car and walked to Lucca everyday! The room was large, clean, with very helpful staff! Highly recommend! Breakfast was very good! We enjoyed having a cocktail and sitting outside on the patio at night!
User:briandD1083IL
Trip type: Couples
“grand” hotel? - hardly!
28 Jul 2026
This hotel is a “tired” Best Western located over a mile out of Lucca. It has no facilities such as a pool etc and when we were there - as a Saga Group - the food was extremely poor. This might be because of the budget they are given but you don’t expect to come to Italy and be so poorly fed! The staff were very nice but we barely saw any other guests apart from tour groups, which they must rely on. I wouldn’t stay there again and if you have to - just do bed and breakfast and go elsewhere for some decent food. It might be Saga’s fault but in the end it is the hotel that will get the criticism.
User:Melis Y
Trip type: Family
They overcharged my elderly father! Even Best Western Corporate is ignoring this €500 fraud!
27 Jul 2026
I am writing this review because of the unacceptable financial damage and stress caused to my father during his stay (July 23-25). Through the hotel's front desk, a transfer from Lucca to Milano Malpensa Airport was arranged for him. The receptionist explicitly and repeatedly confirmed the price as €310. However, the external transport company they chose (Lucca Tour) charged a staggering €810 from my father's credit card without his consent—a blatant unauthorized overcharge of €500! When I contacted the hotel to resolve this issue for my father, the management completely washed their hands of it, claiming they were "just intermediaries" and that we should deal with the transport firm ourselves. To make things worse, they failed to provide any official fiscal receipt or invoice at the time of payment. Furthermore, Best Western Corporate Customer Care is also completely silent and ignoring this €500 fraud case! We have already initiated a formal chargeback through our bank, and filed official reports with Italian authorities for "Appropriazione indebita". Do not trust this hotel or this brand with your family or your money!
User:marySEEngland
Trip type: Friends getaway
Served its purpose well.
30 Apr 2026
Stayed here with friends for a short break to take in Florence and Pisa. Well located for both and a cab ride away from Luca, a lovely, walled town with great shops and restaurants. Also only 45 mins from Pisa airport. Hotel had plenty of parking, friendly reception, good service and clean, spacious rooms. The decor is a bit bland and dingy but the hotel is clean and well maintained. Breakfast was pretty average. Seating area outside the hotel not big enough for the numbers that want to sit out and the bar only opens at 5pm. However, all in all, good value, clean, great location and served its purpose well.
User:karenrJ2738YF
Trip type: Family
Nice clean rooms
29 Oct 2025
Hotel was part of tour group Riviera , too far from the centre , bar not open til 5pm , had to get a taxi there and back to town as nothing to do in hotel tbh