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Grand Hotel Imperiale

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Grand Hotel Imperiale

locationForte dei Marmi, Lucca

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About Grand Hotel ImperialeAbout Grand Hotel Imperiale

Location

This hotel is located in Forte dei Marmi. The nearest airport is Pisa (PSA).

Facility

The hotel has a lift and features 46 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, translation services, room service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the pool from a balcony or terrace. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. A trouser press is provided for guests' convenience. A television with satellite and pay-per-view channels and WiFi are provided as well. A telephone is provided in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Guests can relax and enjoy the sun loungers and parasols provided. Active guests can enjoy cycling/mountain biking. Sport and leisure facilities at the hotel include a gym and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and a solarium. An entertainment programme and a kids' club round out the entertainment options.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Breakfast and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Grand Hotel Imperiale Amenities at Grand Hotel Imperiale

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

164

Very Good

56

Average

28

Poor

10

Terrible

30

Recent Reviews: 288

  • User:nanobeez

    Trip type: Family

    5 star hotel with great location.

    rating02 Nov 2025

    Beautiful hotel in beautiful forte dei marmi. Rooms are spacious and comfortable. Also only negative thing was that the bathtub was way too high to climb into. We went twice to the beach club which we loved. But the food was average.

  • User:Rowena R

    Trip type: Family

    Grand Hotel Imperiale, Forte dei Marmi

    rating02 Sept 2025

    I’d like to start by noting that the hotel is scheduled for renovations, which is wonderful news. That said, even in its current state, the property still has a lot to offer. At night, the exterior has a magical silhouette, beautifully lit and elegant. The restaurant is outstanding—my sister and I especially loved the breakfast spread, which was fresh, plentiful, and delicious.We were upgraded to a junior suite, which was spacious and comfortable with plenty of room to lounge and unpack. Unfortunately, I struggled with the strong scents used throughout the property. The lobby and hallways carried a heavy fragrance, and inside the room it was overwhelming. I have perfume allergies, so I asked for the perfume sticks and flowers to be removed, but the lingering scent remained strong enough that I had to sleep with a mask on.The first night, our air conditioning wasn’t working. When I asked to switch rooms, I was told the hotel was full, but thankfully the engineering team fixed it by the next day. I didn’t press to move again since I assumed all rooms would carry the same scent.The staff were consistently polite and respectful, though I wish they had been more proactive with information. Forte dei Marmi is a beach town where hotels typically have their own cabanas, yet no one explained where the Grand Imperiale’s were located or that food and towels were available there. My sister and I wandered from one cabana setup to another, being turned away multiple times, before someone finally clarified where we should go. A small detail like this could have saved us a lot of hassle.In the end, we mainly used the hotel as a base to explore nearby towns, since the scent in the room made it difficult for me to spend much time inside. Still, the restaurant was excellent, the staff were kind, and the hotel retains an undeniable charm—one that I hope will shine even brighter after the renovations. Grand Hotel Imperiale Forte dei Marmi, Other at Grand Hotel Imperiale, responded to this review Dear Mrs. Rowena,Thank you for your thoughtful review and for taking the time to share both your kind words and constructive feedback.We’re pleased to hear that you appreciated the elegance of the hotel, the quality of our restaurant, and the comfort of your junior suite. It's wonderful to know that our breakfast and service left a positive impression on you and your sister.At the same time, we're truly sorry for the discomfort caused by the fragrance in the property and the initial air conditioning issue. We understand how challenging this must have been, and your feedback is extremely valuable to us. We’ll be addressing these aspects carefully, especially as we prepare for our upcoming renovations.We also regret the lack of clear communication about our beach services. Usually our staff is very attentive to guests' needs, particularly when it comes to offering guidance on local activities, restaurants, and beach services, and we regret that this was not fully reflected during your stay.Thank you again for your kind words and understanding. We truly hope to welcome you back in the future and offer you a renewed and improved stay.Warm regards, GHI Team

  • User:superscheer2

    Trip type: Family

    Terrible hotel. Ruined Forte dei Marmi,

    rating15 Aug 2025

    TERRIBLE HOTEL. Tiny bathroom no bathtub, tiny shower, tiny sink, inadequate space for clothing. Worst Concierge. No head Concierge. Left hand didn't know what right hand was doing. Never listened to requests. Terrible breakfast buffet. Beach ludicrous prices. This hotel ruined our trip! Alice Antonioli, General Manager at Grand Hotel Imperiale, responded to this review Dear Mrs Scheer,Thank you for taking the time to share your feedback.We are truly sorry to read that your experience did not meet your expectations. What saddens us most is knowing how much care and attention our entire team — especially our Concierge staff and the Hotel Manager personally — dedicated to assisting you throughout your stay. Every request you made was met with a sincere effort to accommodate your preferences, including several adjustments that were promptly arranged in direct response to your needs.Our Concierge team is composed of experienced professionals who strive daily to provide attentive, personalized service, and we regret that their efforts were not reflected in your perception. We would also like to clarify that we do indeed have a Head Concierge who remains actively involved in all guest interactions.As for the room and facilities, we understand that preferences may vary, and we always encourage guests to share their specific needs at the time of booking so we can offer the most suitable accommodation. Our breakfast buffet and beach services are regularly appreciated by the majority of our guests, but we are sorry to hear that they did not meet your expectations.We respect your opinion and take your feedback seriously, as it helps us to continually improve. However, we are also confident that our staff did everything possible — and beyond — to make your stay pleasant.We wish you all the best in your future travels and hope you may give us a second chance to change your impression.Kind regards,

  • User:Kennedy100

    Trip type: Family

    Best Massage In The World

    rating22 Jun 2025

    I never start a hotel review talking about the Spa, but in this case I have to. I have had massages all over the world, but Barbara at Hotel Grande Imperial just topped them all. I would book this Hotel again just for the massage.Now the Hotel. Very classy, elegant hotel where the staff say yes to everything with a smile. It's 200m from the main town area and beach front which is great. My room was amazing, modern Italian chiq. I was pleased from arrival to departure.But a final word for Barbara. Bellissima, grazie. Grand Hotel Imperiale Forte dei Marmi, Other at Grand Hotel Imperiale, responded to this review Dear Mark, thank you very much for sharing so kind review. We are very happy that you enjoyed your stay at Grand Hotel Imperiale and that we met your expectations. Nothing is more motivating than knowing that you are fully satisfied with your stay. It will be a great pleasure to welcome you again in the nearest future, we hope that we will have this opportunity soon. Thank you for choosing Grand Hotel Imperiale for your stay. Kind regards, GHI Team

  • User:Maria K

    Trip type: Friends getaway

    Everything you would want in a 5-star hotel

    rating27 May 2025

    From the minute we arrived we were treated like royalty. The hotel upgrades are gorgeous, the room and bathroom is spacious and well appointed. The breakfast buffet had many delicious choices. The staff was gracious and accommodating. The hotel is centrally located to all the shopping, beaches and restaurants. Having a driver at your disposal was an unexpected perk and we used this service multiple times during our stay. The decor outside the hotel is stunning and we enjoyed cocktails and snacks on the beautiful couches. We had a marvelous dinner at the hotel and the food was delicious. Would definitely recommend staying at the Grand Hotel Imperiale. Alice Antonioli, General Manager at Grand Hotel Imperiale, responded to this review Dear Ms. Maria, thank you very much for sharing so kind review. We are very happy that you enjoyed your stay at Grand Hotel Imperiale and that we met your expectations. Nothing is more motivating than knowing that you are fully satisfied with your stay. It will be a great pleasure to welcome you again in the nearest future, we hope that we will have this opportunity soon. Thank you for choosing Grand Hotel Imperiale for your stay. Kind regards, Ghi team

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