Unahotels Forte Dei Marmi

Recent Reviews: 347

• User:Steve J

  Trip type: Couples

  Excellent hotel, great food and friendly staff.

  31 May 2026

  We loved our honeymoon stay at Una Hotel Forte Dei Marmi. The staff were friendly and kind, the pool was gorgeous and the food was really good- I would definitely recommend the restaurant the food was as good as any we had on the holiday. We had a lovely time and would stay there again. Thanks to the staff for making us so welcome. UNA HOTELS Forte dei Marmi, General Manager at UNA Hotels Forte Dei Marmi, responded to this review Dear Stevej, thank you so much for your wonderful review and for choosing our hotel for your honeymoon.We are delighted to hear that you enjoyed your stay, from the warm welcome of our staff to the pool and the quality of the food served in our restaurant. Your kind words are a great source of motivation for our entire team, who work every day to create memorable experiences for our guests.It is especially rewarding to know that our restaurant was among the highlights of your holiday and that you felt so welcome throughout your stay.Thank you again for your recommendation. We truly hope to have the pleasure of welcoming you back for another relaxing and enjoyable stay in the future.Warm regards,Roberta Battistuzzi, Hotel Manager

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• User:hazraavijit

  Trip type: Solo travel

  Would have liked to stay longer

  27 May 2026

  Extremely scenic location around 35 kms from Pisa. View of mountains in front..some green, others snow capped. Beach about 1 to 1.5 km. Room was superbly done with lots of space to stack your belongings. Washroom spotless. There was a balcony with retractable awning outside the room which offered a great view and with couches for sunbathing. Breakfast spread was pretty substantial. Staff were very couteous and smiling. The only drawback was that the elevator did not go up to the 3rd floor where I had my room. So I had to haul my luggage 1 floor. UNA HOTELS Forte dei Marmi, General Manager at UNA Hotels Forte Dei Marmi, responded to this review Dear Hazraavijit,thank you very much fo your wonderful words. We are truly delighted that you had a pleasant stay and that you appreciated our property, the view and the hospitality of our Staff, We also thank you for your suggestion regarding the elevator, your feedback is very important to us.It will be a pleasure to welcome you again soon!Roberta Battistuzzi, Hotel Manager

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• User:Ciara61

  Trip type: Couples

  Wouldn't stay here through choice

  05 Oct 2025

  Due flight cancellation we were place in this hotel by Lay Over lounge at Pisa airport.We were advised that all meals including lunch dinner and breakfast the following morning would be provided at no charge to us.On arrival it was clear that the reception staff knew nothing about are booking, that was sorted after about 30 minutes but we were told that no lunch could be provided and due to our early departure the next day neither could breakfast. No choice of menu was offered at dinner & no provision if you were vegetarian or vegan. Our dinner comprised a small portion of pasta, a few new potatoes and a chicken leg, no dessert.As this was a 4 star hotel we felt like we were an inconvenience and were treated particularly by the reception staff like second class citizens. We would not stay here again through choice UNA HOTELS Forte dei Marmi, General Manager at UNA Hotels Forte Dei Marmi, responded to this review Dear Ciara61,thank you for sharing your feedback. We are truly sorry that your stay did not meet your expectations and that you felt treated differently. Please rest assured that all our Guests are welcomed with the same care and respect, regardless of the booking arrangements.Unfortunately, in this particular case, the airport did not inform us in advance about your reservation or the meal conditions that had been promised to you. The services provided for airline layover Guests are based on the agreements and coverage established directly by the airline. For this reason, we are unable to offer additional services or menu options beyond what has been arranged and covered by the airline, unless requested and paid for directly by the Guest.We sincerely regret this misunderstanding and the negative impression it created. Please be assured that our hotel maintains standards consistent with its four-star category, and we always do our best to assist all Guests within the limits of the information and arrangements provided to us.We hope to have the opportunity to welcome you again in the future under better circumstances, and to offer you a fully satisfying experience.Roberta Battistuzzi, Hotel Manager

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• User:linags15

  Trip type: Couples

  Nothing to do and no transports

  22 Sept 2025

  Far from everything no music no bar at night to enjoy and listen someone sing or play music. There is literally nothing to do or see there. In a positive note the staff are nice and the hotel is very clean. UNA HOTELS Forte dei Marmi, General Manager at UNA Hotels Forte Dei Marmi, responded to this review Dear Linags15,we are truly sorry that you felt there was little to do during your stay and that our location and transport options did not meet your expectations. As clearly indicated on our booking pages, our property is situated in a quiet and strategic area, just a short ride from the sea and close to many beautiful destinations in Versilia and Tuscany. Evening entertainment, such as music at the bar, is organized during the high summer months (June, July, and August), but not at the end of September. We regret that these aspects led you to rate your experience so low, despite the many qualities our guests usually appreciate as you enjoyed like Staff and cleaness of the hotel.We hope to welcoming you again in the future.Roberta Battistuzzi, Hotel Manager

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• User:bebecusumano

  Trip type: Family

  Would never stay here again

  19 Jul 2025

  We could not get out of here fast enough. The location is far from everything if you do not have a car. We borrowed the bikes every time we wanted to get something to eat or leave the hotel. It was 15-25 minutes to find something to eat.The hotel food was terrible and made us sick.The sheets were scratchy and bed like cardboard. The walls shook and we could hear barking dogs, people walking above us and noisy people. You will need a noise machine if you stay here. Needless to say, we checked out early and forfeited a night stay that we already paid for. Money well spent! The absolute kicker is that the front desk person told us she could not find a taxi to get us to the train station because there are only a couple and they are hard to find. She offered no solution. We repeatedly asked for her assistance to find us a ride and she finally did. I felt like I was begging her to help us leave. Very memorable experience. We will never stay at an UNA property again. UNA HOTELS Forte dei Marmi, General Manager at UNA Hotels Forte Dei Marmi, responded to this review Dear bebecusumano,thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations and that several aspects of your stay were disappointing. We regret that the location was not convenient for your needs. While many guests enjoy the peaceful setting, we understand that it can feel remote without a car. We offer complimentary bicycles to help guests get around, and we’re sorry if this solution wasn’t ideal for you.We’re particularly concerned to hear about the issues you encountered with the food, noise, and room comfort. This is not the standard we strive to offer, and we take your comments very seriously. Regarding the assistance at the reception, we apologize if you felt unsupported. Our staff is usually very attentive, and we’re sorry if we fell short in this instance. We appreciate you bringing this to our attention so we can improve our service moving forward.While we regret that your stay with us was not a positive one, we thank you again for your review. Guest feedback, even when difficult to hear, helps us improve. Best regardsRoberta Battistuzzi, Hotel Manager

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