Doubletree By Hilton Milan

Recent Reviews: 1466

• User:Johanna R

  Trip type: Business

  OK place to stay

  30 Apr 2026

  My first assigned room had a problem with the heating, the room was super warm and the temperature control did not work. They tried to fix it but with poor success and I ended up changing room. The personnel was very helpful and accommodating.The room was clean (though the last day there was a silver fish in the wardrobe....), bed was good and there was a water kettle. Breakfast was really nice. Aizel Villanueva, Servizi per gli ospiti/front office at Doubletree by Hilton Milan, responded to this review Dear Janna78, Thank you for taking the time to share your feedback regarding your stay with us.We sincerely apologize for the inconvenience you experienced with the heating system in the initially assigned room. We are pleased to know that our staff was able to assist you promptly and accommodate the room change, and we truly appreciate your kind words about their helpfulness and professionalism.We are glad to learn that you found the room clean and comfortable overall, and that you enjoyed the bed, the in-room kettle, and our breakfast offering. At the same time, we regret the issue you encountered on your last day and will ensure your comment is shared with our housekeeping team for further attention.Your feedback is very valuable to us as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more pleasant experience.Kind regards,

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• User:Nick W

  Trip type: Family

  AVOID this hotel ! Waste of Hilton Points!

  18 Mar 2026

  I’m here now - don’t come to this hotel! Hotel is far, staff is not friendly and they don’t care about members who paid lots of money over the years and showed loyalty. Using points and accumulating more money for Hiltons across the world. This is the only hotel in the whole of Europe that is part of Double tree and Hilton network to not allow guest of a Diamond membership complimentary breakfast. As part of the Hilton honors terms generally a member can give access to this to at least 1 of their guests if not physically present. London was fine Madrid was fine Berlin was fine and so on in every other city- then you come to Milan and all of a sudden they don’t care. Clearly they prefer losing loyal customers over giving benefits that are generally accepted - even in my business studies classes back in the day we learnt that better to keep customers happy than lose them long term but obviously this Milan hotel thinks the opposite. Not only that but this has literally never happened before. Will be filing official complaint to Hilton honors team and in New York at HQ. No wonder the reviews are so bad for this hotel. 3.9-4.1 is not great - explains why! Well done to this hotel for poor customer experience. I will be telling everyone (also on social media not just here) to avoid this one if this is how members are treated. SAVE your points! Will defitnely NOT BE COMING back. Avoid avoid avoid. Aizel Villanueva, Servizi per gli ospiti/front office at Doubletree by Hilton Milan, responded to this review Dear Mr. Wirth, I would like to clarify several points in order to ensure accuracy and transparency. The Diamond membership mentioned in your review does not belong to you, but to your mother’s Hilton Honors profile. According to Hilton Honors Terms & Conditions, elite benefits — including complimentary breakfast — are non‑transferable and apply only when the member of record is present and staying at the hotel. As the Diamond member was not present, we were unfortunately unable to extend Diamond benefits to your stay. This policy is standard across the Hilton portfolio and is not a local decision made by our hotel.We regret to read your comments regarding our team. However, it is important to note that during the interaction, your attitude toward our reception staff was perceived as dismissive, rude, and confrontational. Our team remained professional and respectful at all times while clearly explaining the applicable loyalty rules.The hotel’s location outside the city center is clearly stated on all booking platforms, including an exact map position. We strongly encourage guests to review the location details prior to booking to ensure the property meets their expectations.Given the above — particularly the incorrect attribution of Diamond status and the misrepresentation of Hilton Honors benefits — we believe this review contains factually inaccurate statements. For this reason, we kindly request that TripAdvisor review this content for accuracy and consider its removal or amendment in line with platform guidelines.We are always open to constructive dialogue and genuine feedback. However, we must also ensure that public reviews accurately reflect the facts and respect our team and established program policies.Kind regards,Aizel Villanueva Front Office Manager DoubleTree by Hilton Milan

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• User:Elise M

  Trip type: Family

  i like

  15 Dec 2025

  i really liked my stay here at the hilton and i especially enjoyed plaing bochee with animation i really liked anna who played with us and organized it Aizel Villanueva, Servizi per gli ospiti/front office at Doubletree by Hilton Milan, responded to this review Dear C671HTelisem, Thank you for choosing DoubleTree by Hilton Milan and for sharing your kind feedback with us.We are truly pleased to hear that you enjoyed your stay and had such a great time. We look forward to welcoming you back soon for another enjoyable and memorable stay with us.Warm regards,Aizel Villanueva Front Office Manager DoubleTree by Hilton Milan

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• User:Blanche C

  Trip type: Solo travel

  Awesome

  11 Nov 2025

  I had a wonderful experience at this hotel, and I just wanted to give a special shout-out to Kiara C. Not only was she incredibly kind and attentive, but she went above and beyond by allowing me to microwave my own food and offered me a cutlery with a smile. It was such a thoughtful gesture, and I really appreciated it. Thank you Doubletree! Aizel Villanueva, Servizi per gli ospiti/front office at Doubletree by Hilton Milan, responded to this review Dear Blanche C, Thank you very much for taking the time to share your experience with us.However, we believe there might have been a misunderstanding, as we do not have any team member named Kiara C on our staff. It’s possible that your review refers to a different property. Additionally, regarding the mention of microwaving food, please note that for health and safety reasons, and in compliance with HACCP regulations, we are not authorized to accept food from outside or heat it using our equipment. These policies are in place to ensure the well-being of all our guests and maintain the highest standards of hygiene.That said, we are delighted that you had a wonderful stay overall, and we hope to welcome you in our hotel. Should you have any questions or need assistance during your next visit, please do not hesitate to reach out to us directly.Warm regards

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• User:Ruth M

  Trip type: Couples

  Good stay, but a serious safety issue

  31 Oct 2025

  The hotel is clean and the breakfast is good. However, I had a very distressing experience on October 29, 2025, in room 314. My husband went to the dining room for breakfast while I stayed in the room to get ready. He forgot his cellphone, and I didn’t have mine with me. Somehow, I got locked inside the bathroom and was unable to open the door.I pulled the emergency alarm rope by the bathtub, but it did not work. I became very panicked, screaming, crying, and hitting the door for help, but no one came. Fortunately, my husband returned to the room and was able to get me out. It was a terrifying experience that I will never forget.I truly hope the hotel checks the emergency system to ensure that this does not happen again to anyone else. Edoardo Bartolomeo Di Mino, Direttore generale at Doubletree by Hilton Milan, responded to this review Dear Guest,Thank you very much for taking the time to share your feedback and for recognizing the cleanliness of our hotel and the quality of our breakfast.We are truly sorry to learn about the distressing situation you experienced during your stay. Please accept our sincere apologies for the inconvenience and fear this caused you. What you described is certainly not the level of safety and comfort we strive to provide to our guests.Following your report, our Maintenance and Safety teams have immediately inspected the bathroom door lock and the emergency pull-cord system in that room, as well as in surrounding rooms, to ensure that everything is functioning properly and that no similar situation can occur again.We genuinely appreciate that you brought this to our attention, as it allows us to continuously improve our facilities and guest safety.We hope that, despite this unfortunate episode, you will consider giving us another opportunity to welcome you back in the future and to restore your full confidence in our hospitality.

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