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Maison Milano | Una Esperienze

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Maison Milano | Una Esperienze

locationMilano, Milan

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About Maison Milano | Una EsperienzeAbout Maison Milano | Una Esperienze

Location

This hotel is located in the heart of Milan.

Facility

The hotel has a lift and features 27 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. A telephone, a TV and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. The outdoor pool complex provides invigorating refreshment. There are many ways to relax or stay active at the hotel, including a gym and a spa.

Meals

The dining area includes a restaurant and a bar. A delicious breakfast provides energy for the rest of the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Maison Milano | Una Esperienze Amenities at Maison Milano | Una Esperienze

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Gym

    • -

      Number of Pools

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      Outdoor Pool(s)

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

899

Very Good

296

Average

41

Poor

13

Terrible

18

Recent Reviews: 1267

  • User:698at

    Trip type: Couples

    Every Party Showed Goodwill. Maison Milano Did Not.

    rating22 May 2026

    My husband booked Maison Milano as part of a special trip to celebrate my birthday. Due to a medical accident that occurred during our stay in France, we were forced to cancel the remainder of our Italy itinerary, including our reservation here. We provided full medical documentation to the booking platform, Luxury Escapes.Every other party involved — the other hotel on our itinerary and Luxury Escapes itself — reviewed the same documentation and responded with understanding and goodwill. Maison Milano alone refused to consider the force majeure circumstances, despite two rounds of communication including a direct email appeal.What hurt most was not the financial outcome — we had only asked for a travel voucher, not a refund — but the complete absence of empathy. A special birthday is not a trip you rebook easily. A medical emergency is not a choice. Being told, in effect, that such requests are “too frequent” to merit individual consideration is a deeply disappointing way to treat guests who came to you in good faith.Hospitality, at its core, is about how you make people feel — especially in difficult moments. On that measure, this hotel fell far short. The location is undeniably excellent as per clients reviews. The humanity was not.

  • User:lauritstheisen

    Trip type: Couples

    Stay Away - Dirty and neglected (Staff Tries)

    rating02 May 2026

    My wife and I had a terrible experience at UNA Maison Milano and strongly advise travelers to look elsewhere (Maybe their sister properties?). Despite arriving late in the evening, at 9:00 PM, our room was not even remotely ready for a guest.Upon walking in, we were met with a shocking scene:• Zero Preparation: All the windows and doors were wide open to "air out" the room, which was freezing and clearly smelled.• Bizarre Housekeeping: There was a dirty towel crumpled on the floor being used to prop the door open.• Filthy Conditions: The carpets were stained like no other I’ve seen, and the entire space felt neglected and dirty.It is baffling that a hotel would attempt to check a guest into a room in this condition, especially so late at night. It felt like they were trying to hide a smell or a major maintenance issue rather than providing a clean environment.We refused to stay and were eventually moved to the UNA Hotel Cusani, which was a massive improvement. However, the stress of dealing with this at 10:00 PM at night truly created a big annoyance in a weekend trip. Save yourself the trouble and avoid this property until they undergo a serious management and cleaning overhaul. Everything you see on these negative reviews others put, is correct.To ensure it’s added - the staff tries to be friendly and make up for it, they were really nice, but also know the state of the property. There was no surprise to the complaints, more embarrassment.

  • User:Paul R

    Trip type: Friends getaway

    Great, small hotel

    rating04 Oct 2025

    Wonderful small hotel located very close to Duomo and public transit. Clean room and fantastic bathroom. Polite, friendly, courteous staff. They helped make our visit to Milan pleasant. I did not experience any of the negative problems a few guests recent complained about. Perhaps the hotel is rehabbing rooms in hotel floor by floor. Our three day visit was perfect Ernesto Noschese, General Manager at Maison Milano | UNA Esperienze, responded to this review Dear Paul,Thank you for the time you dedicated in writing a comment regarding your recent stay at Maison Milano. It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We are looking forward to welcoming you again in the near future.Yours sincerely,Ernesto Noschese - Hotel Manager

  • User:199carlab

    Trip type: Couples

    Do not waste your money

    rating02 Sept 2025

    Please do not stay at the hotel. It is not worth the price. The hotel is in desparate need of a remodel. The carpets are filthy, tubs/showers did not drain and bugs in the room. Ernesto Noschese, General Manager at Maison Milano | UNA Esperienze, responded to this review Dear Carla,we would like to thank you for taking the time to share your feedback with us further your recent visit to the Maison Milano.Your comments have given us the opportunity to know about our shortcomings so that we can learn and do better next time.Please accept our apologies for what was not in line with our standard of quality.We do hope to have the opportunity to welcome you back at Maison Milano.Yours sincerely,Ernesto Noschese GM

  • User:ronitb2015

    Trip type: Family

    Wonderful hotel experience & Location

    rating15 Aug 2025

    Wonderful hotel, amazing location, great big room, super friendly & helpful staff.We booked 3 rooms for 2 nights and it was a wonderful experience. We are here for the 3rd time and will sure be back in the future Ernesto Noschese, General Manager at Maison Milano | UNA Esperienze, responded to this review Dear Ronit,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

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