Marriott Milan

Recent Reviews: 24

• User:Juspreet Singh W

  Trip type: Business

  Worst Hotel in Milan

  22 May 2026

  Worst hotel in Milan. Please do not stay here, even if they are offering to pay for your room.The staff do not care about the guest and will lie about things committed.Worst hotel experience, from service to the quality of the room to breakfast.We think the Marriott should re-evaluate its decision to have its brand name attached to this property, especially to this team of hospitality professionals. G M, Guest Services / Front Office at Milan Marriott Hotel, responded to this review Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are truly sorry to learn that your experience did not meet your expectations and that your impression of our service, accommodations, and breakfast was so disappointing. Your comments regarding the interactions with our team are particularly concerning, as professionalism, attentiveness, and transparency are values we strive to uphold at all times.We regret that we were unable to provide the level of hospitality you anticipated and that your stay left you with such a negative perception of the property.Please rest assured that your feedback has been carefully shared with the relevant teams for review, as comments such as yours are invaluable in helping us improve our guest experience.Should you wish to discuss your experience further, we would welcome the opportunity to speak with you directly.With kind regards

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• User:Mohammad B

  Trip type: Couples

  Very Disappointing Experience

  23 Apr 2026

  I had a very disappointing experience at the Milan Marriott Hotel.As a Marriott Bonvoy Platinum Elite member, I had a confirmed suite upgrade prior to arrival. Even one hour before check-in, the suite was still showing as available. However, upon arrival, I was informed that the suite was no longer available and my room was downgraded.What made this worse was the inconsistent explanations from the staff. First, I was told it was due to my extended stay, then I was told the suite was under maintenance.This lack of transparency and poor handling was extremely frustrating. Additionally, this put me in a very difficult situation as I had no alternative options due to high demand during Milan Fashion Week.On top of that, I did not receive any recognition or benefits of my Platinum Elite status, and there was no effort made to compensate or assist.Overall, this experience did not reflect Marriott standards at all. G M, Guest Services / Front Office at Milan Marriott Hotel, responded to this review Dear Mohammad B, Thank you for taking the time to share your feedback regarding your recent stay with us.We sincerely regret that your arrival experience did not meet expectations, particularly in relation to the suite upgrade previously indicated prior to check-in. We understand how important clarity and consistency are, especially during a high-demand period such as Milan Design Week, and we acknowledge that your experience did not reflect the level of service we strive to provide.We also note your comments regarding the communication you received at the hotel. Please accept our apologies for any confusion caused, as this is not representative of our usual standards of precision and transparency.Equally, we are concerned to learn that your Platinum Elite status was not properly recognized during your stay. Your loyalty is highly valued, and we regret that this was not reflected appropriately in your experience.Your feedback has been shared with the relevant teams to ensure closer attention to communication and guest recognition moving forward. We appreciate you bringing these matters to our attention, as it allows us to continue refining our service.We hope to have the opportunity to welcome you again and provide a stay that is more in line with your expectations.With kind regards

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• User:sonus742

  Trip type: Couples

  Avoid. The only word that came to my mind , without wasting my typing energy and your researching time.

  07 Dec 2025

  Avoid, at any cost , how has this fallen through the cracks and Marriot EU andHQ not aware of this is surprising. Marriot Gold Tier member G M, Guest Services / Front Office at Milan Marriott Hotel, responded to this review Dear Sonus742, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations.We understand your frustration and sincerely regret that we were not able to provide the experience you anticipated. However, we are unclear about the specific concerns you encountered and would greatly appreciate the opportunity to learn more so that we can address them appropriately.As a valued Marriott Bonvoy Gold Member, your satisfaction is incredibly important to us. Please do not hesitate to reach out directly, and we would be happy to investigate further and ensure your concerns are properly addressed.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable and seamless experience.Kind regards

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• User:Hedin

  Trip type: Business

  Renovated, with very, very nice rooms.

  03 Dec 2025

  PROs: wonderful room furnitures and decore. They left behind the past look for good.Very good and complete buffet breakfast. Nice evening dining menu. Kind personnel at check in and in the dining room, both at breakfast and dinner. Quiet street. Great sleep quality.CONs: the location will force you to get a car to move downtown.

• User:Zoomer2You

  Trip type: Solo travel

  Average to good hotel being renovated.

  24 Sept 2025

  Friendly and helpful staff. Average location, under construction/renovation, decent buffet, average size rooms, no dining service when I was there for the F1 Monza GP. I was not made aware that the hotel was under renovation. Plenty of places to eat around and a grocery store across the street.