Milano Scala

Recent Reviews: 909

• User:LibragirlPlantCityFL

  Trip type: Couples

  Disappointing. Not worth the money.

  18 May 2025

  Very disappointed. We booked a two level expensive suite which looked beautiful but was actually cramped and uncomfortable. There were 14 steps from one level to the next which were difficult and exhausting to navigate. The upstairs bedroom area was so cramped that after I opened my suitcase that left no room on the landing and I worried I might fall down the stairs. Hotel staff were worse than useless telling us to walk in the opposite direction of the Duomo, the major Milan attraction, causing us to get hopelessly lost on our first day. The hotel staff actually told us there were no available tours to the Duomo or Lake Como during our 7 night stay but I quickly found on my own lots of great tours to these sights during our stay. There was no place in the hotel to just relax and get out of the cramped room as their front lobby area was narrow and unfriendly.

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• User:Antonella C

  Trip type: Business

  Terrible

  18 May 2025

  Extremely dirty and smelly. I asked to be shown other rooms and unfortunately same poor conditions. Unfriendly staff. I left after 30 minutes and they are now refusing to refund. When I left they didn't even offer a solution or tried to amend. This is how an hotel should never be.

• User:Ellie B

  Trip type: Family

  Decent hotel in great location

  04 May 2025

  Nice clean hotel excellent location close to everything. Enjoyed fresh food at breakfast and the lovely harpist in the background.Staff friendly and helpful.Room was fine, bed was comfy. Only downside it was a little noisy, could constantly hear water running but we might have just been unlucky with being directly under water pipe, not sure. Cute little balcony with foliage outside.Loved the rooftop bar, very pricey but all rooftop bars are.We paid £550 for 2 nights which I felt was expensive Overall really enjoyed it.

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• User:Valerie M

  Trip type: Couples

  Terrible room and experience

  28 Apr 2025

  Booked and paid ahead of time $1,452  for 4 nights in a supposedly Superior Double Room in a 4 star hotel....$363/per night (not including the 56 Euros city taxes at checkout). In photos, the room #509 we were put in for our two first nights. The unprofessional and arrogant front desk clerk first explained that it was "because I wanted a walk-in shower instead of a tub," this room that he described as - Superior of 28m2 (300 sq ft) - was the only one available for the weekend of our arrival even though we had pre-booked in advance.  I was firm and answered that there was no way for that room to be that size (I am used to the sq meters!), this room was no larger than 20 m2 with bathroom (215 sq ft) ... and I wanted the Superior room I paid for, not the tiny shoe box he gave us ... I insisted he was not being truthful with me and I did not accept to pay $363 for that Standard small room. I showed him the hotel website gallery of pics and the "Superior room" I paid for: large room with two windows, larger bathroom with two sinks, larger TV screen, etc. I told him he was certainly mistaken about the size of the room, adding the terrace shared with the next door room patron....(terrace facing a wall & window of the next door room). Full hotel, no more room available was his finale answer.On Sunday morning, I asked again to the young blonde woman at the front desk for a change of room ... she also lied about the room size 28 m2 and again repeating our request regarding a walk-in shower ... that this was why her colleague picked this "Superior" room for us .... however, she was unable to find an answer when confronted about the shared terrace being included in the size of the room: She did not know!!! ..... a terrace that nobody could use during a winter day with rain each day. I choose this hotel because of its location near the Duomo and the positive reviews. It was interesting to see this business pretending to be "green" that provide: - made in China cheap paper sleepers that are so static that we lose them while using on the very used grey rug around the bed. - dispensers of shampoo/shower gel and hand soap products are dermatology tested according the tags!!! that means tested on animals....this hotel is "worried about the planet" but not much about cruelty on animals! Have to add that the only sink in our room was not draining: have to brush our teeth in a full bowl of used water.Breakfast was average with the "hot food" nearly cold or cold ... scrambled eggs were always cool....industrial products, no fresh orange or grapefruit juices available.On Monday morning, I met another front desk woman - professional -  who immediately moved us to a Superior room that we could choose . It was very different: larger room, two sinks in a bigger bathroom, two windows with view on the street, better and higher quality mattress, larger TV screen! Proof this place cheated us for two nights .... they never apologized for their attitude and did not credit the difference on our bill for the two first nights spent in a very low standard room at the high price of a Superior.From all our trips in Italy in 4 and 5 stars hotels. This one was a terrible choice and I can't believe how the front desk employees were so arrogant and seemingly not at all interested by doing their job correctly and making customers - who paid high price - satisfied.

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• User:andrew h

  Trip type: Couples

  Perfectly located, but needs updating.

  30 Mar 2025

  Overall it was ok, but room was very dated and overpriced.,bathroom needed a refit.Can't fault the service, it was very good, all the staff were helpful and welcoming.Hotel itself was ideally situated, only 5 to 10 minute walk to the Duomo. Breakfast was fairly average, plenty of choice but lacking in quality. The live harp player each morning was a nice touch. Would stay again after some modernization.

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