Starhotels Anderson

Recent Reviews: 1702

• User:patrickrG1759KA

  Trip type: Couples

  The perfect base for a Milan city break

  30 Mar 2026

  Could not have chosen a better hotel for our quick trip to Milan. Regular coach transfers from airports (we came from Bergamo) drop off just across the square in front of the central railway station with its subway station mean the location couldn’t be better. We arrived at 11am and even though check in was not till 3pm the concierge and receptionist were beyond helpful and took our luggage so we could tour Milan empty handed. On our return another receptionist was equally helpful, professional and welcoming. The Hotel is absolutely stunningly decorated throughout all public areas and is immaculately maintained and clean. Our room 302 was again stunning, spacious and clean. Plenty of wardrobe space and a safe. The bed was large and very comfortable and the bathroom, although not massive in size was beautiful and more than adequate. The water pressure from the above bath shower wasn’t incredible but not a problem. The mini bar was well stocked and reasonably (for hotel mini bars) priced. We ate out in Milan but on our return we made our way to the bar where we met another courteous and friendly member of staff. There was plenty of choice for breakfast although the hot buffet was not to our liking the amount of cereals, yoghurts and baked goods were more than enough to satisfy. Due to time and available flights we could only visit Milan for the 1 night but without hesitation we would definitely rebook The Anderson when we return , Marketing at Starhotels Anderson, responded to this review Dear patrickG1759KA,Thank you so much for sharing such a wonderful review of your recent stay at Starhotels Anderson. We’re truly delighted to know that our location, just steps from Milano Centrale, made your visit to the city smooth and convenient, especially after your journey from Bergamo.It’s a pleasure to read your kind words about our team. Ensuring our guests feel welcomed and supported from the very first moment is something we genuinely care about, and we’re glad that our Front Office and Concierge colleagues helped make your early arrival and overall stay so enjoyable.We’re equally pleased that you appreciated the style and cleanliness of our public areas and your room, as well as the comfort of the bed and the amenities provided. Your note regarding the shower pressure is very helpful, and we will certainly look into it. It’s great to hear that you enjoyed our bar service and found the minibar selection reasonably priced.While we’re sorry that the hot buffet at breakfast wasn’t entirely to your taste, we’re happy that the variety of cereals, yoghurts and baked goods offered a satisfying start to your day.Knowing that you would choose Starhotels Anderson again on your next visit to Milan is the best compliment we could receive. We truly hope to have the pleasure of welcoming you back for a longer stay.Warm regards,The Hotel Management

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• User:Luis P

  Trip type: Family

  Poor Customer Service/Inflexibility with Nonrefundable Booking

  17 Mar 2026

  I just booked the trip. I accidentally booked the wrong date by one day. Hotel would not change my date to make it one day earlier because they said it was non-refundable. Yes, I understand that it is non-refundable, however, so many other places are flexible enough to help the customer if the mistake was just made and the trip is several months away. A simple change would go such a long way. Now I will never stay there and advised my corporation to avoid it as well. , Marketing at Starhotels Anderson, responded to this review Dear M8390UGluisp,You wrote "I just booked the trip" but to be fair we must say you booked 11 days before your request of changing the date.We are sorry that the policy of the rate you chose was perceived as a lack of helpfulness. We would like to clarify that the "Non-Refundable" formula offers a discounted price specifically in exchange for a waiver of flexibility, a condition clearly stated and accepted by you at the time of booking.We apply our contracts consistently to ensure fairness to all our customers and cannot deviate from these rules. We sincerely regret receiving such a vindictive review simply for upholding the terms of your purchase. We believe the quality of a hotel should be judged on the service provided, rather than on the refusal to grant an exception to a booking condition.Regards, The Hotel Management

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• User:Safari31904902397

  Trip type: Business

  Fine hotel with easy access to the city or transport links.

  04 Mar 2026

  Well appointed hotel close to the Central Station. Plenty of good restaurants, the better ones are further away from the station. Breakfast was good, the bar pleasant enough, the room clean, comfortable and a good size. Staff were friendly and helpful. Transport to get around Milan was easy with the Metro nearby or the Number 1 tram. 4 stars as one lift was often not working (my stay was over 3 weeks) otherwise I would have given it 5. , Marketing at Starhotels Anderson, responded to this review Dear Safari31904902397,Thank you very much for sharing such a thoughtful review following your long stay with us. We’re delighted to know that you enjoyed our convenient location, the comfort of your room, and the quality of our breakfast and bar. It’s also wonderful to hear that our team made a positive impression with their friendliness and helpful assistance.We truly appreciate your kind words about the ease of getting around Milan and the many dining options nearby.At the same time, we’re grateful for your feedback regarding the lift. We understand how important this service is, especially during a three‑week stay, and we’re sorry for the inconvenience you experienced. Please rest assured that we are working to ensure more consistent operation.We’re very pleased that, overall, your stay was a positive one, and we hope to have the pleasure of welcoming you back—hopefully for a fully 5‑star experience next time.Kind regards,The Hotel Management

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• User:BaruchBarryPinnick

  Trip type: Couples

  Excellent hotel: clean, comfortable and quiet.

  31 Jan 2026

  Very happy with our stay. The hotel is a couple of minutes' walk from the entrance to Milano Centrale railway station.The receptionists were all friendly and helpful. Room was clean, warm, comfortable and quiet. Food was very good: we ate in the late-night bar on arrival, plus breakfast the next day. We'd stay again.Note that access from the street is down a staircase - check ahead of time if you have mobility limitations, as I don't know what arrangements they have for this. , Marketing at Starhotels Anderson, responded to this review Dear BaruchBarryPinnick,Thank you for your excellent review and perfect score. We’re delighted you enjoyed our convenient location, friendly team, comfortable room, and dining options. We also appreciate your note about the entrance—while the main access includes a staircase, we do offer an alternative entrance for guests with mobility needs. We look forward to welcoming you back on your next visit to Milan!Kind regards,The Hotel Management

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• User:BKO57

  Trip type: Couples

  Convenient location near Train Station

  27 Jan 2026

  Stayed one night here. Convenient location near train station and metro lines. Easy to access food as well as Duomo via metro. Modest size rooms, modern finish. Odd location of WC behind bathroom door. Heating did not work when we were there in a cold January. , Marketing at Starhotels Anderson, responded to this review Dear BKO57,Thank you for sharing your feedback with us. We’re glad you appreciated our convenient location and the modern style of our rooms. We’re sorry to hear about the heating issue during your January stay and the inconvenience caused by the bathroom layout. Your comments are very valuable, and we are already reviewing these points with our team to ensure a more comfortable experience. We hope to have the opportunity to welcome you again and offer you a smoother stay.Kind regards,The Hotel Management

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