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The Westin Palace, Milan

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The Westin Palace, Milan

locationMilano, Milan

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About The Westin Palace, MilanAbout The Westin Palace, Milan

Location

This hotel is located in the centre of Milan, directly on the Piazza della Repubblica and only stone's throw from Milan's famous cathedral and main shopping street. Numerous recommendable bars and restaurants are located in the immediate vicinity. There is a stop for the public transport to be found just in front of the hotel.

Facility

16 suites, 28 single rooms and 197 double rooms are located on 12 storeys and can be reached by lift. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The hotel offers various facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include medical assistance, room service and a laundry service. Cyclists can make use of the bicycle storage area and hire service. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Cleaning on departure is among the services offered. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has 241 non-smoking rooms.

Sport

The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at The Westin Palace, Milan Amenities at The Westin Palace, Milan

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

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      Massage

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun terrace

LocationLocation

Map preview

Around this property:

Public Transport

25 m

Restaurants

30 m

Bars / Pubs

50 m

Nightclub

800 m

Shopping opportunities

1.4 km

Golf Course

8 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

706

Very Good

428

Average

162

Poor

71

Terrible

71

Recent Reviews: 1438

  • User:Sharmila M

    Trip type: Family

    Fabulous location and fabulous hotel

    rating30 May 2026

    Superbly located , well appointed rooms , great vibe and breakfast . Excellent support from all the staff front office and concierge. Would love to visit again !

  • User:AMallow

    Trip type: Friends getaway

    The Westin Experience… Without the Comfort

    rating20 Apr 2026

    As a Lifetime Member with Marriott, everyone knows a Westin is going to be reliable and consistent anywhere in the world. I booked The Westin Milan Palace not even thinking twice because I know I have never been let down by a Westin before. I hate to even write this review because the staff was lovely and friendly but the issues I had for my one week stay was disappointing at the least. My original rooms hotel didn't work, maintenance came and still it was blowing warm air. My best friend and I were there celebrating our 40th and 50th birthdays in Milan and booked a two twin size bed rooms. Based on the pictures on the website, it looked fine. When we got to the room the two twins were basically a King size bed separated with no space, not even 1mm in between. It was clearly false advertising in the website. I went downstairs and nicely mentioned that it was not what we booked and the front desk girl told us that in Europe this is how the two twins are unlike in America where rooms are bigger. That is simply not true at all. Look at the website and you can see there is at leas a few inches between the bed. As grown women, we decided to just book another room for her since the bed situation was a little uncomfortable. An expense we did not expect. They moved me into another room which the AC finally worked but that room's bathroom smelled like a sewer and I hadn't even used the bathroom yet! I sprayed room spray bought at a nearby DM store and lived with it the rest of the week. That wasn't even the worst part. There was construction going on day and night, from 5:30AM to midnight the sound of furniture moving was so loud and disrupted any sleep I could muster. I texted down to the front desk and they sent security up to my room and I was told there was no construction going on. My friend on another floor hear the same noises day and night. If there was no construction going on then this hotel might be HAUNTED because it was seriously day and night! The sound of chairs loudly being dragged from one room to another. I can go on about the other minor disruptions I experienced but I feel these issues above is enough for someone to reconsider staying at this hotel. I am sorry, Westin Palace but your hotel definitely needs some looking at and some help. The hotel’s response from from Alessandra Pagano the General Manager, perfectly mirrored the stay itself. Polished on the surface, disappointing in substance. As a Lifetime Marriott guest, I expected at least a symbolic effort to make things right and instead I received a beautifully worded generic "Please accept our sincere apologies for the inconveniences". The insincerity of that email made me write this review. Westin Palace, Owner at The Westin Palace, Milan, responded to this review Dear AnnMallow,Thank you for having shared your comments and point of view.We have already touched on your experience at our hotel in previous correspondence and in meeting with our Front Office Manager while you were at our hotel. We sincerely regret that, despite the efforts made during your stay, we did not succeed in turning around your experience and making you and your friend happy.For this reason, we hope that you will consider staying with us again in the future so that we may have a chance to create a new memory and recover your trust in our hospitality.Kind regards,Alessandra PaganoGeneral ManagerThe Westin Palace, Milan

  • User:Robert S

    Trip type: Couples

    Excellent

    rating06 Apr 2026

    The hotel is located in the city center, right next to the Old Town. The hotel's excellent location allows for easy exploration of the city on foot, by bike, by public transportation, by hotel taxi, and, thanks to the proximity of the Central Railway Station, also in the surrounding areas of Milan, both near and far. Excellent connections to Milan Bergamo Airport. The hotel staff is exceptionally hospitable, recognizing their guests and able to personalize each guest's expectations and meet their every need. In the restaurant, staff wear elegant uniforms, underlining the high standard. Employees wear elegant shoes, slippers rather than sneakers, which reflects the high class of this establishment. The restaurant offers a rich menu with Italian flavors. The staff is always on hand but not intrusive, serving with sensitivity. The Italian staff are everywhere, demonstrating their extensive experience and commitment to the brand, which is less evident in other hotels. The hotel offers a very intimate and safe atmosphere. The rooms are cozy and impeccably clean. The hotel offers evening room service for guests, which is a real plus when we return tired from the city in the evening and have our place ready for bed. We are, of course, aware of this quality and owe it to the entire staff, who are always attentive to their guests. We would like to thank Alessandra and Maria Wiktoria, the General Manager and Operations Manager, for making our stay here exceptional and personal.

  • User:Daisysimba1

    Trip type: Family

    The Westin Palace Milan

    rating25 Mar 2026

    My daughter and I went to Milan for her 30 th birthday. We loved staying at the Westin Palace!The staff was so professional and welcoming.We were extremely pleased with Riccardo Arnaldi, the Head Concierge and his staff. Working with Riccardo we were able to make our time in Milan a great success ! He was professional, informative and funny! He listened to what we wanted to see and do in Milan. He gave great input snd many suggestions !!!Thank you to all at the Westin Palace!!!We give to all a 5 star review!Thank you,Jill and Savannah Westin Palace, Owner at The Westin Palace, Milan, responded to this review Thank you, Jill and Savannah, for sharing such a wonderful review! We're delighted to hear that your stay at The Westin Palace, Milan made your daughter's 30th birthday celebration so special and it’s heartwarming to know that Riccardo Arnaldi and his team left such a positive impression and were able to assist in making your time in Milan a success. Your kind words about the professionalism and welcoming nature of our staff mean a great deal. Thank you for giving us a 5-star review—your feedback is truly appreciated!Alessandra PaganoGeneral ManagerThe Westin Palace, Milan

  • User:Ssaini1306

    Trip type: Business

    Good location and excellent service

    rating28 Jan 2026

    Excellent location and courteous staff ensure comfortable accommodation. It’s located next to tram line with good connectivity. We walk around in the vicinity and enjoyed Christmas market. Rooms are excellent and cozy. Westin Palace, Owner at The Westin Palace, Milan, responded to this review Dear Santosh1306,Thank you so much for sharing your wonderful feedback!We’re delighted to hear that you enjoyed the comfort of our rooms, and the courtesy of our team. Our excellent location is indeed very conveniente for getting around and visiting the city while staying in a relaxing neighborhood.We look forward to welcoming you back on your next visit!Alessandra PaganoGeneral ManagerThe Westin Palace, Milan

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