Worldhotel Casati 18

Recent Reviews: 15

• User:Kevin M

  Trip type: Family

  Management = Lack of empathy, Desperately prioritising revenue over basic good values

  27 Apr 2026

  Dear Management Team at Casati 18,I am writing to formally express my extreme disappointment regarding your refusal to offer any flexibility following the cancellation of my upcoming stay.Due to the conflict in the Persian Gulf, our Etihad Airline flight to Abu Dhabi was cancelled, effectively ending our planned trip to Italy. Despite providing a one-month lead time, your team has refused to collaborate, negotiate a partial refund, or offer a future credit voucher.While the airline and several other hotels have provided full or partial refunds (up to 80%) in light of these extraordinary circumstances, Casati 18 has chosen to hide behind a rigid policy with a complete lack of empathy. Your refusal to even discuss a balanced outcome or acknowledge the impact of an unexpected war is unprofessional and treats customers with significant disrespect.It is clear that your management team prioritizes immediate revenue over client well-being and long-term reputation. This is, without question, the poorest service and most inflexible response I have encountered in my years of travel. Fabio Riboni R, at Worldhotel Casati 18, responded to this review Dear Kevin,Thank you for taking the time to share your feedback.We are genuinely sorry to hear that your travel plans were disrupted due to the cancellation of your flight and the exceptional circumstances you described. We understand how frustrating and disappointing such situations can be, especially when they affect long-anticipated arrangements.At the same time, we would like to clarify that our cancellation and refund policies are applied consistently to all reservations in order to ensure fairness and operational sustainability. While we fully appreciate the extraordinary nature of events beyond your control, we are unfortunately unable to override these policies or offer refunds or credits outside of the established terms.Please be assured that no lack of empathy or respect was intended in our communication. We always aim to treat every guest with professionalism and consideration, even when we are unable to accommodate requests that fall outside our policy framework.We regret that your experience has led to such disappointment, and we sincerely hope you will have the opportunity to travel again under more favorable circumstances, allowing for a more positive experience overall.Yours faithfully,Fabio RiboniResident Manager

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• User:Linda B

  Trip type: Friends getaway

  A wonderful hotel

  25 Mar 2026

  The hotel is just beautiful. So clean and recently renovated. Staff were so helpful and knowledgeable. Breakfast was so delicious as was the dinner we ate there!! I will stay there again!! Fabio Riboni Resident Manager, Proprietario at Worldhotel Casati 18, responded to this review Dear Linda, thank you for your wonderful review! We're happy you enjoyed our hotel and that you appreciated the service of our staff and the quality of our food. We hope to have you as our guest again in the future!Fabio RiboniResident Manager

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• User:MikaA38

  Trip type: Business

  Veri nice and friendly hotel

  09 Mar 2026

  I spent one night at the hotel on my return from a business trip. The location was very good, the hotel was clean and functional, and the service was friendly. The breakfast was excellent, and special thanks to Daniele for the outstanding service at breakfast. I would gladly have stayed longer at the hotel. Fabio Riboni Resident Manager, Proprietario at Worldhotel Casati 18, responded to this review Dear Mika,We are pleased to hear that you enjoyed your stay at our hotel and that you appreciated our location, cleanliness, and friendly service.We are even happier that our breakfast buffet and Daniele's service left you with a fond memory, and we have obviously already let him know about your kind words!We would be happy to host you again in the future, so we hope to do so soon!Best regards.Fabio riboniResident Manager

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• User:Carrie F

  Trip type: Couples

  Quiet boutique hotel with great design.

  23 Nov 2025

  This boutique hotel is stunning! Not to mention the rooms exceptionally quiet. A perfect contrast to the loud bustling streets. Incredible value for a hotel that should be classified as 5 stars due to design, newly appointed rooms, quietness & size. Fabio Riboni Resident Manager, Proprietario at Worldhotel Casati 18, responded to this review Dear Carrie Fruge,Thank you so much for your kind review! We're happy you enjoyed our boutique hotel. We always strive to provide a high-quality experience for our guests. We hope to see you again soon! Thanks again for your support.Fabio RiboniResident Manager

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• User:leek1972

  Trip type: Couples

  Perfect four night city break.

  11 Sept 2025

  My wife and I have just spent four nights at the WH Casati 18, staying in a double standard room (room only). Fantastic boutique hotel, feels very modern, stylish and looks immaculate throughout. Our double room was beautiful, extremely comfortable beds and equipped with all the essentials such as AC, safe, coffee maker and a kettle for T&C. Fully stocked mini bar. The rooms feel well designed and provided a multitude of lighting, switches, reading lights and USB A and C charging ports. The decor of the whole place is beautiful. Located around 800 metre’s from Milan Central Train station, there’s plenty of bars, restaurants and shops nearby including Carrefour Express grocery store. Easy access to many transport options including the tram, metro, taxi services and buses. I found the Reception staff were friendly, welcoming and helpful with various queries during our stay. The nightly turndown service left little boxes of sweets on the bed which is a nice touch. The bathroom had a lovely powerful full walk-in shower with plenty of toiletries and lots of hotel branded towels piled under the sink along with a couple of dressing gowns and slippers giving it a luxury feel. We did not eat at the hotel, as we wanted to explore the local food scene and visited some great cafes and restaurants in the vicinity, however we did enjoy the cocktails at the bar. Wonderful hotel, we thoroughly enjoyed our time there, nothing bad to say and would highly recommend.

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