B&B Civico13

Recent Reviews: 10

• User:Adventure18172601673

  Trip type: Couples

  Room is fine, Service substandard

  20 Oct 2025

  Positive: The room was fine and the location near the historic center too. We walked everything from here.Checking in was easy, we got a code and further directions. Negative: Parking: The website says that they have an arrangement with a parking garage for 20 euros per day. We arrived here at 4 o'clock in the afternoon, when the garage appeared to be full, we had to come back in 2 hours. When we returned at 6 o'clock there was fortunately room, but the rate was 25 euros. According to the garage, they had no arrangement with Civico or any other hotel/B&B. Breakfast: On the website it says including breakfast (it is also a Bed & Breakfast after all) but when we asked (via whatsapp) where that was, it was said that there was no breakfast. When we showed a screenshot of the site, we ended up getting breakfast vouchers for a bar within walking distance. Breakfast here was nothing: a cup of coffee and 1 sweet bread roll.The room is in a large, somewhat neglected building (like everything in Naples). But the room itself is fine and clean. We were on the 3rd floor, the other rooms and the terrace were on the fourth, quite high annoying stairs. Originally submitted in Dutch on www.tripadvisor.com. View originals.

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• User:HNMac

  Trip type: Friends getaway

  Disappointing experience despite central location

  01 May 2025

  Our arrival at the B&B was far from welcoming. After being dropped off by our transfer, we were led through a series of alleyways to an inconspicuous entrance — a large steel door with a buzzer system shared by other private residences. The surrounding area and entrance felt more like a construction site than the start of a relaxing holiday. Fresh plaster, drying walls, and a large “Do Not Enter” sign near a gaping hole left us wondering if we’d been scammed.Upon arrival, there was no response from the B&B through the buzzer, and after waiting 20 minutes and trying again, we began to worry. Attempts to contact the holiday company yielded no results. We eventually managed to find a phone number and email for the B&B — again, no response. It was only when a man, seemingly uninterested in our presence, arrived with a delivery and we pointed to the B&B sign that he acknowledged us.He led us up at least six flights of stairs, mentioned a local tourist tax we had to pay in cash, and handed over the keys. After climbing more stairs to the top floor, we reached our room. The room itself was decent, though the bathroom could use some maintenance.The communal terrace was a redeeming feature, offering pleasant views of the dock. A nearby supermarket was also convenient. However, the so-called reception was just a desk, chair, and a guestbook — no staff, no amenities. Most disappointingly, there was no breakfast provided despite it being a key reason we chose the B&B. When we raised this with the owner he sent us vouchers(business cards of the b&b with a signature on the back and paid written on it), there were no breakfast room and the reviews of the cafe/breakfast bar were ver similar to that of the ,b&b disappointing.While the location is central, the overall experience was disappointing. The building resembled a derelict site more than a guesthouse, and the lack of communication and hospitality left a lot to be desired.

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• User:Jessica B

  Trip type: Friends getaway

  Not as advertised on any booking site!

  27 Apr 2025

  An honest review you don’t see on any booking sites including Booking.com & Love Holidays, who refuse to acknowledge the issue As soon as you arrive you feel you’ve been scammed. There is no reception or even indication you are at the right place apart from a small plaque. No one was there to greet us & there was no number to call. We waited & the guy finally turned up to let us in, he only did so as I asked him to find the B&B which he initially ignored me & then said it was him. If we hadn’t of waited we’d be sleeping somewhere else as no number to call to gain access to the B&B, Love Holidays didn’t want to know. He took us up a 5 floor steep stone stair cases (which one one on any site tells you about! They are hard & steep not suitable for a young children or anyone with mobility or if unfit)The room itself is nice enough. Only 3 rooms in total at the B&B. No indication of breakfast even though we paid for breakfast, no obvious breakfast room. The outside & inside is a dump! Not sure how this place has got amazing reviews as it’s not worth it. We here right now!

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• User:Marilena L

  Trip type: Business

  Dilapidated Bed and Breakfast

  16 Oct 2023

  Dilapidated Bed and Breakfast, outside and inside. Four floors without lift (about 100 steps height of about 30 cm), absolutely impracticable. Damp, dirty stairwell with very precarious services bordering on decency. Renovated but unsafe rooms (precarious entrance door, side grates always open) and with an evident, terrible smell of sewage. Discreet welcome, otherwise negative opinion also due to the manager's incorrectness. Be wary of positive reviews. To never again. Originally submitted in Italian on www.tripadvisor.com. View originals.

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