Bw Signature Collection Hotel Paradiso

Recent Reviews: 1998

• User:GreenLakes23

  Trip type: Friends getaway

  Not good

  04 May 2026

  First room we got checked into had mold on the ceiling in the bathroom. They moved us to a smaller room with a metal bunkbead that took up a lot of space. The cups were dirty in the bathroom. We would not return.

• User:Lorna L

  Trip type: Friends getaway

  Complaint made about dangerously poor workmanship, sadly

  25 Apr 2026

  Perched at the top of the hill with fabulous views over Naples and Vesuvius. It has a rooftop terrace and restaurant with great food and service from the waiting staff. We had two single rooms which were fairly clean. However the bedding was not to the standard you should expect as there as no mattress protectors which are a basic. The toilet was next to a window with no blind and so when switching on the light you could be seen from the pavement/roadside. The shower glass partition made it extremely tricky/ bordering on unsafe to enter/exit the bath/shower. The shower was very good though. Unfortunately the standard of workmanship in one of the rooms was so poor it was dangerous. The table which was fixed to the wall, came away collapsing onto my friends leg. She had literally just placed her hand on it and it collapsed. Thankfully the kettle which was on it had not boiled as that could have been even worse. She was moved to another room which of course was an inconvenience and a complaint was made regarding the manner with which it was dealt with. Their apology came with a cheap bottle of prosecco. Would we recommend this hotel, probably not sadly due to the dangerously poor standards of the rooms we booked. However all the waiting staff in the restaurant and bar were lovely and it had great views as mentioned before. Top tip there is a taxi rank just by the hotel and a lot cheaper than the hotel arranging transport. Alberto Sorrentino, Proprietario at BW Signature Collection Hotel Paradiso, responded to this review Dear Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. While we are pleased you enjoyed the stunning views of Vesuvius and the high quality of service from our restaurant and bar team, we are deeply concerned and saddened to hear about the issues you encountered in your rooms.Please accept our most sincere apologies for the accident involving the wall-mounted table. The safety and well-being of our guests are our absolute priorities, and it is distressing to learn that we fell short of these standards during your visit. We have immediately dispatched our maintenance and safety teams to inspect every room to ensure all fixtures are secure and meet rigorous safety protocols.We also appreciate you bringing the concerns regarding the bathroom privacy and the shower layout to our attention. Your feedback is invaluable as we look into installing blinds and reviewing the ergonomics of our bathroom facilities to ensure a more comfortable and private experience for future guests. We sincerely appreciate you pointing out your concerns and the negative aspects of your stay; it motivates us to improve ourselves and ensures we maintain the high standards our guests deserve.Best regards

  Read more

• User:Candlewax345

  Trip type: Couples

  City Break In Naples

  06 Apr 2026

  We stayed for 3 nights.The food was wonderfulBreakfast was €9 Evening meal €31The hotel staff were great, couldn't do enough for us.Quirky sink in the ensuit...looks like its missing at first until you discover its actually see through!We woke up every morning to the sun rising over Mount Vesuvius "BEAUTIFUL"We had a guided tour of Pompeii which I would recommend.Hydrofoil to Capri, whilst there we used the funicular, bus and taxi to visit Capri town and Anacapri...its a special place!Beware TAXIS!!!If the hotel calls one for you- great Otherwise they just make up the prices

  Read more

• User:Kate H

  Trip type: Friends getaway

  HORRIBLE. DON’T COME HERE.

  14 Mar 2026

  We literally just arrived here on a school trip and it was a complete mess from the start. The staff even told us they forgot we were coming, which honestly explains a lot.First we went upstairs to get to our rooms and there was dog diarrhea all over the hallway floor. Multiple people stepped in it before anyone even realized what it was. When we told the staff, they were laughing and it took them a while to actually come clean it and help us. We were just standing there waiting while it was still on the floor.Then we finally got into the rooms and it was really chaotic. Nothing was ready in the rooms. Furniture was on top of the beds, the rooms clearly weren’t cleaned, and there were flies and other bugs everywhere. Like a lot of them, not just one or two. Some people even had bugs in their beds. The towels in some rooms literally had poop on them which is honestly disgusting.After that we went back downstairs and there was a big dog running around barking at people and bothering everyone. It kept coming up to us and it made some people feel really uncomfortable.By that point people were really stressed and upset. Some people were literally crying because everything felt so chaotic. We had just traveled all day and nothing was ready. Since they forgot we were coming there also wasn’t any food prepared or anything organized for our group. People were also worried about their bags getting stolen because everything just felt really disorganized.Overall it was a really bad first experience and the hotel clearly was not ready for guests at all. I would not stay here again.

  Read more

• User:PondersPat

  Trip type: Couples

  Wonderful visit to Naples

  10 Mar 2026

  Lovely location if a little out of town, but very peaceful compared to the city! Views or the bay and Vesuvius amazing. The hotel's atmosphere was very calm and peaceful, we felt very comfortable and at home. Our room was a good size, extremely clean, very comfortable king size bed with lovely linen. We did pay for a "room with a view", which in fairness we got, but another floor higher would have been better. If you're really fussy it would be worth clarifying room at booking. The breakfast offer was amazing, beautiful fresh local produce, hot and cold foods, and amazing pastries. Of course the coffee is to die for! We also dined in the restaurant and had a lovely meal and had drinks from the bar. Lovely relaxing atmosphere, great service, helpful and friendly staff. Great value for money. We had a 5 star experience and would definitely return. Grazie mille Hotel Paradiso.Naples as a city is pretty full on, even as Londoners it seemed manic to us - but in a lovely way. We did a fair amount of walking around and never felt threatened or uncomfortable as you'd expect from such a large city. We used public transport a lot which was fine and very reasonable. Our 2 evening restaurant experiences were great, food amazing and very reasonable. Only downside one restaurant wanted us to do the whole pasta course, primo and secondo courses, so made it a tad difficult but we had a lovely meal in the end. Pompei is a must to visit as are the Catacombs. We were only there for 3 days so didn't get to visit many other places, so will definitely return.

  Read more